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Old Jun 1, 07, 11:12 am   #1
 
Join Date: Dec 2006
Location: STL
Posts: 317
How to contact e-rewards?

I have been trying to redeem hilton honor points from e-rewards but site keeps on giving me invalid pin when i know it is valid, last time i redeemed this reward was more than 3 months ago, so i looked at web site to get a no. to call but all they have is email which i am sure they don't reply to, so anyone has any phone numbers for e-rewards?
thanks
ziqch is offline   Reply With Quote
Old Jun 1, 07, 11:35 am   #2
 
Join Date: Mar 2007
Location: On the road
Programs: Too many to list
Posts: 1,036
I've never contacted them by phone, but I have had numerous email contacts (via the "Contact Us" link) regarding uncredited surveys, redemption problems, etc. They are not always fast responding, but they have always been professional and every interaction I've had with them has been resolved to my satisfaction. Try the Contact Us form on the website, they should be able to resolve your issue...just maybe not as speedily as you'd like.
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Old Jun 1, 07, 11:40 am   #3
 
Join Date: Dec 2006
Location: STL
Posts: 317
Thanks for a quick reply, i have emailed them already, I guess i just have to wait now
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Old Jun 2, 07, 11:54 pm   #4
 
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA 2P (yay!), US, AA, WN; HH, *W, MR, GP+, PC (non-elite on all)
Posts: 7,026
Make sure you're using your account number and numeric PIN, not your alphanumeric username and password... it only works with the numeric account number and PIN. Just in case.
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