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Old Aug 15, 06, 12:41 pm   #1
 
Join Date: Jul 2003
Location: los angeles,ca
Posts: 273
Mypoints - This member account is frozen

just found out this morning

any idea? any phone numbers to call?
yyyccclll is offline   Reply With Quote
Old Aug 15, 06, 1:04 pm   #2
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Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Programs: HH Diamond, Priority Club Platinum
Posts: 23,061
Send an email to memberservices@mypoints.com.
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Old Aug 18, 06, 7:27 am   #3
 
Join Date: Jul 2003
Location: los angeles,ca
Posts: 273
this is the answer

Quote:
Originally Posted by yyyccclll
just found out this morning

any idea? any phone numbers to call?

any suggestion??

---------------------------------------------------------------
Dear Member:

It has been brought to our attention that several of your point-earning
activities are in violation of our Terms of Service. Although MyPoints
encourages Members to actively participate in offers, we have a strict
policy that you take advantage of offers legitimately presented to you
via the MyPoints (R) Program.

Please do review the relevant portions extracted from our Terms of
Service provided for your convenience below. Accruing Points in a manner
inconsistent with the Terms of Service is an abuse of our program. In
your case, we have decided to exercise the right to terminate your
MyPoints membership, resulting in the forfeiture of your Points. Please be
advised that you are hereby banned from the MyPoints Program, and any
attempt on your part to enroll again may result in further action on our
part.

MyPoints(r) membership and its right to use is limited to one
individual per account.

MyPoints.com allows only one email address per Member.

Member agrees to provide only true and accurate information to
MyPoints(r) (including to its advertisers and partners) at all times.

Member agrees not to abuse MyPoints(r) privileges by conduct which is
detrimental to the interests of MyPoints.com, including without
limitation attempting to accrue Points or spend Points in a manner inconsistent
with the rules of MyPoints(r) or intent of this Agreement, having
multiple accounts, attempting to earn Points through other than legitimate
channels, participating in purchasing or redemption fraud, or tampering
with MyPoints(r) award links, etc.

MyPoints.com reserves the right to terminate or disable any membership
if MyPoints.com believes such Member has violated or acted
inconsistently with the rules of MyPoints(r) or intent of this Agreement.

Member understands and agrees disabling of membership will result in
Member's inability to redeem and/or earn Points. Member understands and
agrees termination of membership will result in the cancellation of all
of Member's Points.

MyPoints.com shall be the sole determiner in cases of suspected abuse,
fraud, or violation of its rules and any decision it makes relating to
termination of membership (including cancellation of Points) shall be
final and binding.

Sincerely,

MyPoints.com
Have a nice day.

Best regards,

Mitzi P.
MyPoints Member Services
yyyccclll is offline   Reply With Quote
Old Aug 18, 06, 7:43 am   #4
 
Join Date: Feb 2006
Posts: 1,115
Well, a naturaly question first is, do you think you violated any of the Terms of Service?
kuroneko is offline   Reply With Quote
Old Aug 18, 06, 9:48 am   #5
 
Join Date: Feb 2004
Posts: 671
Quote:
Originally Posted by yyyccclll
just found out this morning

any idea? any phone numbers to call?
Weird! Do you know what it is you "did"/what they think you did?
pnoeric is offline   Reply With Quote
Old Aug 18, 06, 8:14 pm   #6
 
Join Date: Feb 2006
Location: USA
Programs: Amex Centurion, InterContinental Royal Ambassador
Posts: 116
They can be real sticklers!
LiveFromNY is offline   Reply With Quote
Old Aug 18, 06, 8:16 pm   #7
 
Join Date: Jan 2001
Location: Denver
Posts: 193
Quote:
Originally Posted by LiveFromNY
They can be real sticklers!
No, they are more like pricks ... they can never give you a reason for freezing an account.
mrthrifty is offline   Reply With Quote
Old Aug 18, 06, 8:31 pm   #8
Moderator: GLBT Travelers, Hyatt Gold Passport & National
 
Join Date: Jan 2000
Location: CVG
Posts: 14,054
My account was "frozen" for a little while about a year ago - their reason was that I had two accounts with the same e-mail address (became this way because they bought out some other program 5-6 years ago - clickrewards perhaps?) - at that time I had asked them on several occasions to combine the accounts but they kept saying they couldn't do it. In the end they did the right thing by crediting one account with all the points that was in the other account but it was a hassle
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Old Aug 19, 06, 12:34 pm   #9
 
Join Date: Feb 2006
Location: USA
Programs: Amex Centurion, InterContinental Royal Ambassador
Posts: 116
Quote:
Originally Posted by mrthrifty
No, they are more like pricks ... they can never give you a reason for freezing an account.
LOL. Braver soul than I!
LiveFromNY is offline   Reply With Quote
Old Jan 22, 07, 9:46 pm   #10
 
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,203
Account frozen: do they ever reactivate it?

Does anyone whose account was frozen by Mypoints ever succeded in having said account reactivated? Both my account and my husband's have been frozen. Mypoints sent an email requesting the copy of an ID (with everything blanked out except for name, photo and DOB). It makes me feel extremely uncomfortable to give these jokers so much info, especially considering how cavalier they are with personal info. I use a special account just for Mypoints, and over the last four months, it's been abundantly targeted by spammers. Either Mypoints sold this address, or one of their vendors did.

Anyway, what's the consesus, if any, over this matter? Should I even bother trying to get the account reopened, or shall I abandon it? (I never use it for purchases anymore, since the crediting of points is so difficult.)

Last edited by honu; Jan 22, 07 at 10:04 pm..
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Old Jan 22, 07, 11:51 pm   #11
 
Join Date: Nov 2005
Location: EWR
Programs: AA PLT, CO GLD, UA 1P, Marriott SLVR, SPG GLD...
Posts: 257
What did you do?

Quote:
Originally Posted by yyyccclll View Post
any suggestion??

---------------------------------------------------------------
Dear Member:

It has been brought to our attention that several of your point-earning
activities are in violation of our Terms of Service. Although MyPoints
encourages Members to actively participate in offers, we have a strict
policy that you take advantage of offers legitimately presented to you
via the MyPoints (R) Program.

Please do review the relevant portions extracted from our Terms of
Service provided for your convenience below. Accruing Points in a manner
inconsistent with the Terms of Service is an abuse of our program. In
your case, we have decided to exercise the right to terminate your
MyPoints membership, resulting in the forfeiture of your Points. Please be
advised that you are hereby banned from the MyPoints Program, and any
attempt on your part to enroll again may result in further action on our
part.

MyPoints(r) membership and its right to use is limited to one
individual per account.

MyPoints.com allows only one email address per Member.

Member agrees to provide only true and accurate information to
MyPoints(r) (including to its advertisers and partners) at all times.

Member agrees not to abuse MyPoints(r) privileges by conduct which is
detrimental to the interests of MyPoints.com, including without
limitation attempting to accrue Points or spend Points in a manner inconsistent
with the rules of MyPoints(r) or intent of this Agreement, having
multiple accounts, attempting to earn Points through other than legitimate
channels, participating in purchasing or redemption fraud, or tampering
with MyPoints(r) award links, etc.

MyPoints.com reserves the right to terminate or disable any membership
if MyPoints.com believes such Member has violated or acted
inconsistently with the rules of MyPoints(r) or intent of this Agreement.

Member understands and agrees disabling of membership will result in
Member's inability to redeem and/or earn Points. Member understands and
agrees termination of membership will result in the cancellation of all
of Member's Points.

MyPoints.com shall be the sole determiner in cases of suspected abuse,
fraud, or violation of its rules and any decision it makes relating to
termination of membership (including cancellation of Points) shall be
final and binding.

Sincerely,

MyPoints.com
Have a nice day.

Best regards,

Mitzi P.
MyPoints Member Services
diapickle is offline   Reply With Quote
Old Jan 23, 07, 10:33 am   #12
 
Join Date: Feb 2002
Location: Ashland, OR USA
Posts: 255
Quote:
Originally Posted by yyyccclll View Post
just found out this morning

any idea? any phone numbers to call?
Here's a phone number I had on file from a few years ago. No idea if it's still good.

888 262 4528

Good luck!
lynowens is offline   Reply With Quote
Old Jan 23, 07, 10:41 am   #13
 
Join Date: May 2001
Location: ORF & AUS; I have an ex-wife and and an ex-house in both cities.
Programs: AA Gold, DL GM, Hilton Diamond, SPG Gold
Posts: 891
I got frozen a couple of years back after earning a ton of points on an old Tupperware deal. I had to send them a copy of my driver's license to prove I was a real person. Whos know what they do now?
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Old Jan 23, 07, 12:41 pm   #14
 
Join Date: Apr 2000
Location: East Glacier Park, MT
Programs: Hilton & SPG Gold, & every airline program that I can join
Posts: 2,022
They froze Moms account a few years back and refused to budge even after we faxed in copies of her Drivers License and Passport, due to her address not matching on a redemption. They have never heard of people being seasonal. Even after I sent in a message that I would bring her in in person to their office in AF on our next trip to prove she was not a figment of the imagination, they still said she was not real and therefore closed her account and her 8000+ points (remember the overstock.com promos).

Later she opened a new account and has not had problems, although points are redeemed as soon as earned and the pending points lag times are a pain.

JudyJFLA
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Old Jan 23, 07, 6:39 pm   #15
 
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,203
Quote:
Originally Posted by JudyJFLA View Post
They froze Moms account a few years back and refused to budge even after we faxed in copies of her Drivers License and Passport, due to her address not matching on a redemption. They have never heard of people being seasonal. Even after I sent in a message that I would bring her in in person to their office in AF on our next trip to prove she was not a figment of the imagination, they still said she was not real and therefore closed her account and her 8000+ points (remember the overstock.com promos).

Later she opened a new account and has not had problems, although points are redeemed as soon as earned and the pending points lag times are a pain.

JudyJFLA
And that was a few years back?! Mypoints has been going steadily downhill, especially in the last year or so, so I probably shouldn't even consider sending them copies of our documents... They haven't explained why they froze our accounts, and they haven't replied to my husband's inquiries either...
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