e-rewards expiration policy is rediculous
#1
Original Poster
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
e-rewards expiration policy is rediculous
SO this policy is rediculous. You have to spend the "money" you earned say on June 29th within a month, and often there are many things you don't want or have restrictions as to how often you can redeem....
It's such a waste of your time!!
Thank you for contacting e-Rewards. We apologize for the confusion.The way our points expiration works is 75% of your rewards that youearned prior to June 30 will expire on August 1. No matter how manypoints you redeem, if there is a remaining balance that was earned priorto June 30, 75% of that remaining balance will expire. To preventyourself from having expiring points on August 1, it is necessary toredeem all of your points that were earned prior to June 30. Please let me know if you having any additional questions at allregarding our expiration policy!
-I had $61.20 expiring 8/1/06. I just redeemed $50 and now the expiringamount is now $31.20. Why was the non-expiring amount used firstinstead of the expiring amount? Please make a correction and advise.Thanks and hope you had a good holiday weekend.-
It's such a waste of your time!!
Thank you for contacting e-Rewards. We apologize for the confusion.The way our points expiration works is 75% of your rewards that youearned prior to June 30 will expire on August 1. No matter how manypoints you redeem, if there is a remaining balance that was earned priorto June 30, 75% of that remaining balance will expire. To preventyourself from having expiring points on August 1, it is necessary toredeem all of your points that were earned prior to June 30. Please let me know if you having any additional questions at allregarding our expiration policy!
-I had $61.20 expiring 8/1/06. I just redeemed $50 and now the expiringamount is now $31.20. Why was the non-expiring amount used firstinstead of the expiring amount? Please make a correction and advise.Thanks and hope you had a good holiday weekend.-
#2
Suspended
Join Date: Jan 2006
Location: Alabama / Georgia
Programs: DL, HHonors, AA, US, Aloha Pass, BA, CO, HawaiianMiles, Chairman, Centurion, AXP, MR, MHC Gold
Posts: 3,467
I like how they have you fill out all of these surveys before they tell you that you don't qualify and will on get <$0.99. NOT!
#3
Join Date: May 2006
Location: LAX
Programs: AA EX PLT
Posts: 1,428
agree with above. e-rewards is a waste of your time.
period.
period.
#4
FlyerTalk Evangelist
Join Date: May 2000
Location: أمريكا
Posts: 26,738
I gave up on it when they cut the mileage on the AA rewards in half, and told me it was for my benefit.
Yeah, it's great having to earn twice as much to get the same number of miles
Yeah, it's great having to earn twice as much to get the same number of miles
#5
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,560
Originally Posted by NOLAnwGOLD
SO this policy is rediculous. You have to spend the "money" you earned say on June 29th within a month, and often there are many things you don't want or have restrictions as to how often you can redeem....
It's such a waste of your time!!
It's such a waste of your time!!
However, I stuck with the program simply because every so often, I get a few thousand HHonors points out of it.
And sometimes they even postpone or waive the points expiration. Maybe if you e-mail back to them and request nicely, they will do it for you. @:-)
#6
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Originally Posted by NOLAnwGOLD
SO this policy is rediculous. You have to spend the "money" you earned say on June 29th within a month, and often there are many things you don't want or have restrictions as to how often you can redeem....
It's such a waste of your time!!
Thank you for contacting e-Rewards. We apologize for the confusion.The way our points expiration works is 75% of your rewards that youearned prior to June 30 will expire on August 1. No matter how manypoints you redeem, if there is a remaining balance that was earned priorto June 30, 75% of that remaining balance will expire. To preventyourself from having expiring points on August 1, it is necessary toredeem all of your points that were earned prior to June 30. Please let me know if you having any additional questions at allregarding our expiration policy!
-I had $61.20 expiring 8/1/06. I just redeemed $50 and now the expiringamount is now $31.20. Why was the non-expiring amount used firstinstead of the expiring amount? Please make a correction and advise.Thanks and hope you had a good holiday weekend.-
It's such a waste of your time!!
Thank you for contacting e-Rewards. We apologize for the confusion.The way our points expiration works is 75% of your rewards that youearned prior to June 30 will expire on August 1. No matter how manypoints you redeem, if there is a remaining balance that was earned priorto June 30, 75% of that remaining balance will expire. To preventyourself from having expiring points on August 1, it is necessary toredeem all of your points that were earned prior to June 30. Please let me know if you having any additional questions at allregarding our expiration policy!
-I had $61.20 expiring 8/1/06. I just redeemed $50 and now the expiringamount is now $31.20. Why was the non-expiring amount used firstinstead of the expiring amount? Please make a correction and advise.Thanks and hope you had a good holiday weekend.-
What was their response to your question?
Every year they have me confirm my information and exempt my points from expiring.
#7
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,560
Originally Posted by mvoight
What was their response to your question?
I.e.,
Thank you for contacting e-Rewards. We apologize for the confusion.The way our points expiration works is 75% of your rewards that youearned prior to June 30 will expire on August 1. No matter how manypoints you redeem, if there is a remaining balance that was earned priorto June 30, 75% of that remaining balance will expire. To preventyourself from having expiring points on August 1, it is necessary toredeem all of your points that were earned prior to June 30. Please let me know if you having any additional questions at allregarding our expiration policy!
#8
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Originally Posted by KathyWdrf
Clearly, the response was contained in what you quoted! @:-)
I.e.,
I.e.,
#9
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,560
Originally Posted by mvoight
It didn't answer the question, since in my experience, the expiring points are the ones used first.
But actually, they DID answer it, thus: "No matter how many points you redeem, if there is a remaining balance that was earned prior to June 30, 75% of that remaining balance will expire."
And this is in accordance with their T&Cs, last time I looked, anyhow. If expiring points are the ones used first, as you claim, this is the first I've heard of it! Besides, that would make too much sense and be too consumer-friendly. (Maybe you were just lucky.)
#10
Join Date: Mar 2004
Location: Newport Beach, CA USA
Posts: 246
how are they a scam? you fill out surveys and receive e-reward dollars to use in merchandise or FF mileage in return. I've filled out over $400 in surveys and have to complement them on their service.
Read the T&C as always though
Read the T&C as always though
#11
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
Originally Posted by newportgambler
how are they a scam? you fill out surveys and receive e-reward dollars to use in merchandise or FF mileage in return. I've filled out over $400 in surveys and have to complement them on their service.
Read the T&C as always though
Read the T&C as always though
Last year most of my e-rewards dollars expired and I asked for them to be reinstated. I had never redeemed anything previously. They did this without a problem with a one year extention.
#12
Original Poster
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
To clarify, which I thought was pretty clear in my OP, but:
I had $61.20 that was expiring.
I redeemed $50. That should leave $11.20 left to expire.
However, afterwards I still had $31.20 still expiring. THey used up "money" that wasn't suppose to expire until the next year first, leaving me with an extra $20 that I still have to burn...this doesn't seem to be fair at all....I don't know about all of you, but I drink the older milk first before it goes bad, rather than starting with the freshest carton....
I had $61.20 that was expiring.
I redeemed $50. That should leave $11.20 left to expire.
However, afterwards I still had $31.20 still expiring. THey used up "money" that wasn't suppose to expire until the next year first, leaving me with an extra $20 that I still have to burn...this doesn't seem to be fair at all....I don't know about all of you, but I drink the older milk first before it goes bad, rather than starting with the freshest carton....
#13
Join Date: Jan 2005
Location: New York
Programs: AA Plat, CO Gold
Posts: 1,598
Originally Posted by NOLAnwGOLD
I had $61.20 that was expiring.
I redeemed $50. That should leave $11.20 left to expire.
However, afterwards I still had $31.20 still expiring.
I redeemed $50. That should leave $11.20 left to expire.
However, afterwards I still had $31.20 still expiring.
#14
Join Date: Jan 2005
Location: New York
Programs: AA Plat, CO Gold
Posts: 1,598
Oh, and see this recent thread on e-rewards rollovers:
http://www.flyertalk.com/forum/showt...ight=e-rewards
http://www.flyertalk.com/forum/showt...ight=e-rewards
#15
Join Date: Aug 2005
Location: Cincinnati, OH
Programs: Starwood Gold, HiltonHHonors Silver, Marriott Silver, Delta SkyMiles
Posts: 1,775
I just redeemed $25 e-rewards for 500 Delta SkyMiles. About four months ago I redeemed $50 e-rewards for 1000 Hilton HHonors points.
I don't have any problems with them. It's a relatively painless process, IMO.
I don't have any problems with them. It's a relatively painless process, IMO.