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Old Jan 6, 03, 12:01 pm   #1
Join Date: Dec 2001
Posts: 351
Mypoints customer service phone number?

I transferred 1000 mypoints to HH on September 12, 2002. The points never showed on my HH account. I have emailed mypoints at least a dozen times. They recognize the problem, but have done nothing. I have stopped all activity with mypoints. Is there anything else I can do? Has anyone else had this problem?
IncredibleDeals is offline   Reply With Quote
Old Jan 6, 03, 12:27 pm   #2
Join Date: May 2001
Location: ORF & AUS; I have an ex-wife and and an ex-house in both cities.
Programs: AA Gold, DL GM, Hilton Diamond, SPG Gold
Posts: 891
Mypoints: 1-888-262-4528
Save Friday Night Lights!!
dbmaury is offline   Reply With Quote
Old Jan 6, 03, 2:38 pm   #3
Join Date: Mar 2000
Location: Newark, New Jersey - Hilton Gold, UA Premier
Posts: 149
email HH explaining the problem along with a copy of your Mypoints Spend Points Order Confirmation. This is the form that has your name, address, HH number and the reward description/points on it (Ihope you kept a copy).
doctorphil is offline   Reply With Quote
Old Jan 6, 03, 8:27 pm   #4
Join Date: Dec 2001
Posts: 351
I did save the spend points order tracking page.It only says my name. But I also have an email from mypoints with my HH acct # that states 1000 points were transferred. I will try mailing copies to HH. Thanks for the help. The phone # is not working.
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Old Jan 7, 03, 5:07 pm   #5
Join Date: Sep 2002
Posts: 873
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dbmaury:
Mypoints: 1-888-262-4528</font>
also: 1-888-333-6260

ql2112 is offline   Reply With Quote
Old Jan 7, 03, 9:44 pm   #6
Join Date: Nov 2002
Location: Bossier City, La., USA
Programs: AA,AS,BA,CA,DL,HP,NW,UA,US and BW,HH, Raddison and Starwood.
Posts: 123
Hey ID...I once had trouble w/ the transfer of 4k into Hilton. I really went after them and didn't let up. But they were not efficent in handling the problem. But I stayed on them and it ended up with them posted it twice...their price for resolving the problem in a less than satisfactory way!
GEAUX Tigers!
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