TopCashBack: Discussion, No Referrals
Jun 14, 2013, 10:44 pm
#1
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
TopCashBack: Discussion, No Referrals
This company is deceiving and doesn`t pay out cashback as promised. They blame merchants, delete records from users profiles, and buy time with polite responses in hope that it will be forgotten.
I am one of their victims who is fed up with their b.s. and am going to file a class action case. I previously told them that I`d file a complaint with Attorney General. At that time, I saw their address listed in MA (in Boston area). Now, I can`t find that address (possibly removed from the web?).
In any event, please post their address and join me if you are the one who is in the same shoes.
I am one of their victims who is fed up with their b.s. and am going to file a class action case. I previously told them that I`d file a complaint with Attorney General. At that time, I saw their address listed in MA (in Boston area). Now, I can`t find that address (possibly removed from the web?).
In any event, please post their address and join me if you are the one who is in the same shoes.
Jun 15, 2013, 1:10 am
#2
Join Date: Oct 2000
Location: Captain Cook, HI, USA
Programs: BA, DL, HA, etc
Posts: 984
This company is deceiving and doesn`t pay out cashback as promised. They blame merchants, delete records from users profiles, and buy time with polite responses in hope that it will be forgotten.
I am one of their victims who is fed up with their b.s. and am going to file a class action case. I previously told them that I`d file a complaint with Attorney General. At that time, I saw their address listed in MA (in Boston area). Now, I can`t find that address (possibly removed from the web?).
In any event, please post their address and join me if you are the one who is in the same shoes.
I am one of their victims who is fed up with their b.s. and am going to file a class action case. I previously told them that I`d file a complaint with Attorney General. At that time, I saw their address listed in MA (in Boston area). Now, I can`t find that address (possibly removed from the web?).
In any event, please post their address and join me if you are the one who is in the same shoes.
Administrative Contact:
Ragg, Oliver [email protected]
Lion Buildings
8 Market Place
Uttoxeter, Staffordshire ST148EU
GB
07949 640858 Fax: 07949 640858
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TopCashBack.com
3422 Old Capitol Trail #1701
Wilmington, DE 19808
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Last edited by Lavarock7; Jun 15, 2013 at 1:22 am
Jun 15, 2013, 1:29 am
#3
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
They have both UK and US sites, UK people have tons of complaints about them as well. The address you provided is the one I used for BBB complaint, but they also have MA address. They also known as MediaNet Systems Ltd.
Jun 15, 2013, 4:02 am
#4
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
This company is deceiving and doesn`t pay out cashback as promised. They blame merchants, delete records from users profiles, and buy time with polite responses in hope that it will be forgotten.
I am one of their victims who is fed up with their b.s. and am going to file a class action case. I previously told them that I`d file a complaint with Attorney General. At that time, I saw their address listed in MA (in Boston area). Now, I can`t find that address (possibly removed from the web?).
In any event, please post their address and join me if you are the one who is in the same shoes.
I am one of their victims who is fed up with their b.s. and am going to file a class action case. I previously told them that I`d file a complaint with Attorney General. At that time, I saw their address listed in MA (in Boston area). Now, I can`t find that address (possibly removed from the web?).
In any event, please post their address and join me if you are the one who is in the same shoes.
I fully agree. My family members and myself collected in total several hundred pounds and then, when I asked for payment to my Paypal account, they froze my TopCashBack account. No answer whatosver from their side. I fully agree with you, this company is FRAUD!
Jun 15, 2013, 2:01 pm
#5
Join Date: Feb 2001
Location: Ann Arbor, Michigan
Programs: Airline Free Agent, Fairmont Lifetime Platinum, Hyatt Globalist, Hilton Honors Diamond
Posts: 3,041
I have had three transactions with this company and only had issues. Others report fine service. All I know is I won't dare pass my referral link to my readers.
I have only had positive experiences with ebates. They may not pay as much but, darn it, all transactions register automatically and they pay regularly and, most importantly, they never wasted my time tracking down money owed to me!!
I have only had positive experiences with ebates. They may not pay as much but, darn it, all transactions register automatically and they pay regularly and, most importantly, they never wasted my time tracking down money owed to me!!
Jun 15, 2013, 2:09 pm
#6
Join Date: Oct 2011
Posts: 62
I've had over Ł900 paid out in total over several years, I've made manual claims and most went through but not all. I would not say they were a scam at all. I use them whenever possible and am really happy with their service.
If you are having problems with transactions tracking, do you clear your cookies and cache each time and disable any Ad-block software etc. I use Firefox for all my cashback transactions and disable ....... plus each time.
If you are having problems with transactions tracking, do you clear your cookies and cache each time and disable any Ad-block software etc. I use Firefox for all my cashback transactions and disable ....... plus each time.
Jun 15, 2013, 2:14 pm
#7
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
The clicks are recorded, so it`s not a browser issue. Moreover, it`s not cookie and cache who lies constantly, it is TCB.
Jun 15, 2013, 2:18 pm
#8
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
I have had three transactions with this company and only had issues. Others report fine service. All I know is I won't dare pass my referral link to my readers.
I have only had positive experiences with ebates. They may not pay as much but, darn it, all transactions register automatically and they pay regularly and, most importantly, they never wasted my time tracking down money owed to me!!
I have only had positive experiences with ebates. They may not pay as much but, darn it, all transactions register automatically and they pay regularly and, most importantly, they never wasted my time tracking down money owed to me!!
I agree-ebates is a reputable company, and now they even post the amount right away if there is a problem. Mr Rebates is very good to me, too, had some issues in the past, but they fixed it quickly, and I haven`t had any issues with them for a few years now.
Jun 15, 2013, 2:26 pm
#9
Join Date: Oct 2011
Posts: 62
That is suspicious then as your transactions had tracked, I've only had that 2 or 3 times out of at least 150 tracked transactions, one was a mobile company and the other was Argos. My Emirate's transaction failed to track a couple of years ago so I put in a manual claim and it was paid out fine.
Jun 15, 2013, 2:35 pm
#10
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
Here is DE Attorney General link with instruction on how to file a complaint. It clearly covers deceptive practices by TopCashBack aka MediaNet Systems Ltd:
http://attorneygeneral.delaware.gov/...omplaint.shtml
http://attorneygeneral.delaware.gov/...omplaint.shtml
Jun 15, 2013, 2:38 pm
#11
Original Poster
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
Jun 15, 2013, 6:13 pm
#14
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,706
I have no real direct experience with their USA site (at .com), however their UK site at .co.uk I have a happy relationship with.
I've only had 1 big transaction fail to track, yes some little ones, however I've also got many many hundreds, indeed if not thousands, of pounds of cashback paid out from them.
Keep in mind the industry that this relies upon, the web marketing/advertising industry, is notorious for changing deals at very short notice, cutting rates to zero, etc.
When the advertising is being placed on general sites, this doesn't affect anyone other than the sites - who see their income cut without notice! Indeed, you could say, it is part of a MERCHANT / add network tactic to reduce the amount they pay out.
When it comes to cashback sites, that are onward paying the commission, then it causes a problem.
I have no reason to doubt that TCB are paying on what they promise every time they receive it. And I have every reason to believe they want as high a percentage of successful tracking as is possible.
The question is simply what happens when it fails to track and/or they fail to get paid. I would not want a structure where they pay out themselves in that situation. It would require them to work on much higher margins, and pay less cashback normally.
If I bought a deal which was advertised with a special specific cashback deal, and that had influenced my decision, then I would potentially complain to the merchant, this is after all a form of their advertising. They can sort it out between them doing a charge back if need be.
However, it would need to be a very specific cashback deal. For general day to day cashback, it would certainly be the universal rule: Never rely upon cashback, it is not guaranteed.
That said, I do have a happy and profitable experience with them.
I've only had 1 big transaction fail to track, yes some little ones, however I've also got many many hundreds, indeed if not thousands, of pounds of cashback paid out from them.
Keep in mind the industry that this relies upon, the web marketing/advertising industry, is notorious for changing deals at very short notice, cutting rates to zero, etc.
When the advertising is being placed on general sites, this doesn't affect anyone other than the sites - who see their income cut without notice! Indeed, you could say, it is part of a MERCHANT / add network tactic to reduce the amount they pay out.
When it comes to cashback sites, that are onward paying the commission, then it causes a problem.
I have no reason to doubt that TCB are paying on what they promise every time they receive it. And I have every reason to believe they want as high a percentage of successful tracking as is possible.
The question is simply what happens when it fails to track and/or they fail to get paid. I would not want a structure where they pay out themselves in that situation. It would require them to work on much higher margins, and pay less cashback normally.
If I bought a deal which was advertised with a special specific cashback deal, and that had influenced my decision, then I would potentially complain to the merchant, this is after all a form of their advertising. They can sort it out between them doing a charge back if need be.
However, it would need to be a very specific cashback deal. For general day to day cashback, it would certainly be the universal rule: Never rely upon cashback, it is not guaranteed.
That said, I do have a happy and profitable experience with them.
Jun 15, 2013, 6:38 pm
#15
Join Date: Feb 1999
Location: City with Tax-Payer subsdized AA Maintance Base
Programs: Enough to Cause a Migraine
Posts: 1,857
I have found it strange that when I attempted to do a PayPal payment, TCB prohibited it citing "the merchant you purchased from won't allow us to do a PayPal payment" --- the funny thing is that I've had no problem using another portal, Mr. Rebates, and when I purchased a product through the same merchant through Mr. Rebates vs. TCB, Mr. Rebates doesn't have this "merchant requirement", and PayPal works just fine with that merchant.
When I asked for specifics as to why the merchant supposedly prohibited PayPal payments using TCB, I was fed the same line of the merchant you purchased from won't allow us to do a PayPal payment" with no further explanation provided.
That to me is VERY fishy.
For that merchant, I was able to do a direct deposit with TCB for my cash back, but was a little concerned sharing my bank account number and routing number with TCB.
When I asked for specifics as to why the merchant supposedly prohibited PayPal payments using TCB, I was fed the same line of the merchant you purchased from won't allow us to do a PayPal payment" with no further explanation provided.
That to me is VERY fishy.
For that merchant, I was able to do a direct deposit with TCB for my cash back, but was a little concerned sharing my bank account number and routing number with TCB.