Programs: Priority Club Plat, Ritz Carlton Gold, Le Club Accor Plat, HHonors Silver, Club Carlson Plat
Posts: 247
Vanilla stole $500 from me.
I did a few transfers before-no problem, however, today I am out of $500, courtesy of Vanilla card.
They had some tech problems online today, so I called their line and spoke with "Kim". She advised me to try again since their IT department was working on the issue. I did a couple hours later and got a message that the card was redeemed already. I thought it was another glitch, and called the Customer Service. They said it was indeed redeemed and provided me with some numbers. My Bluebird doesn`t have that transfer. Moreover, there was no confirmation on successful reload from and I got a message that the transfer didn`t go through. A rep said to call Bluebird. I did. No help there either. She just used automated system to load, and of course, it gave a message that the card has been used already.
I`ve spent about four hours of my Christmas Eve (it`s a lot of money, for God`s sake!), and still no money. Bluebird supervisor was trying to resolve the issue, but gave me an answer that I was over the limit..I replied that money went to their way apparently.
In any event, I believe it is Vanilla who has my $500. The issue hasn`t been resolved as of right now. I`ve called Vanilla several times already, and no luck to be transferred to a supervisor from Vanilla (still on hold-35 minutes and counting!). I am tired of being brushed off with pointing fingers and saying once the card is redeemed, there is nothing they can do!!
Last edited by Kat007; Dec 24, 12 at 3:42 pm..
Reason: notification
Programs: Priority Club Plat, Ritz Carlton Gold, Le Club Accor Plat, HHonors Silver, Club Carlson Plat
Posts: 247
Quote:
Originally Posted by lakers6902
Just one of the downsides of churning gift cards for points. Was bound to happen to someone eventually.
I am going to get it back one way or another....I am a fighter...just such a waste of my time and disappointments with Vanilla.
The irony is what that was my last Vanilla reload card I was planning on using and just buy regular gift cards for everyday purchases (at this point, $3.95+$4.95=$8.90 per 2.5K points comparing to $4.95 per 2.5K points or $0 for 500 points brings more value)
Programs: Priority Club Plat, Ritz Carlton Gold, Le Club Accor Plat, HHonors Silver, Club Carlson Plat
Posts: 247
And where AmEx found those unqualified people for Bluebird? I am holding many AmEx regular credit cards and have been their customer for over a decade, but have never spoke with such dumb people like those who are in Bluebird! Did AmEx match Walmart customers level of intelligence with Bluebird? The difference between regular Customer Service and the Bluebird`s one is dramatic! I even lost my patience and screamed, which I don`t let myself to do while talking to anybody, but I was fed up with stupidity of those (including two supervisors-those are actually the worst ones-John (empl id jv john and another female with Indian/accents-they are in fact in New Deli, India, and a manager (!) Ralph). And even tech support (in Utah, thank God! complained that that John is very unqualified for this job). AmEx, really? I would understand if some other company had this level, but not you. Fire New Deli office and select American people to work for American Express! It is Indian Slow from my experience with Bluebird Customer Service.
I have two different stores that i buy VRs from. Whenever i buy from one particular store (a Walgreens) there is always a problem loading the card. Either it says the card is deactivated or some other error. Usually if i give it about 6 hours after my purchase then the reload will finally be successful.
Today i called in about a card that was giving the deactivated error. I called VR and they said to fax in a copy of the receipt and pic of the back of the reload card. Before i sent them the copies, i decided to give the card another try and it was successful.
By the way, the VR rep said they were having heaps of error messages/unsuccessful reloads when activating VRs lately. he said they are understaffed to handle all the requests to fix all the customers' error messages and unsuccessful reloads.
Programs: Priority Club Plat, Ritz Carlton Gold, Le Club Accor Plat, HHonors Silver, Club Carlson Plat
Posts: 247
Quote:
Originally Posted by longleaf
I have two different stores that i buy VRs from. Whenever i buy from one particular store (a Walgreens) there is always a problem loading the card. Either it says the card is deactivated or some other error. Usually if i give it about 6 hours after my purchase then the reload will finally be successful.
Today i called in about a card that was giving the deactivated error. I called VR and they said to fax in a copy of the receipt and pic of the back of the reload card. Before i sent them the copies, i decided to give the card another try and it was successful.
By the way, the VR rep said they were having heaps of error messages/unsuccessful reloads when activating VRs lately. he said they are understaffed to handle all the requests to fix all the customers' error messages and unsuccessful reloads.
I guess they have to improve their product and have more staff. Or, maybe not, since some people might be leaving due to those issues.
I guess they have to improve their product and have more staff. Or, maybe not, since some people might be leaving due to those issues.
Are you serious - do you really feel that people into miles will leave because of these service issues. Look at the # of people trying to use VRs ... obviously the company didn't expect so much load on their systems ..
Back to the OP's issue - I am pretty much sure that VR will find a solution as the user has the receipt of the load but not the amt on his BB card.
1/2 the problem solved
