Uber: How do I change my mobile number when abroad
#1
Original Poster
Join Date: Jan 2003
Location: Manchester, United Kingdom
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Posts: 8,478
Uber: How do I change my mobile number when abroad
I'm in Kampala at the moment, and using Uber 2-3 times a day. On a couple of occasions, a driver has called me and the cost of the call the call can be more than the fare here. I'm struggling to change the mobile number associated with my Google account to that on one of my local SIM cards.
#2
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
I have to do this all the time between Panama/USA/Europe
Pretty simple:
Settings > Edit Account > Enter Password > then update the phone number. You will get a text to verify, enter that code and its changed. You can also request a phone call if you dont get the text
Pretty simple:
Settings > Edit Account > Enter Password > then update the phone number. You will get a text to verify, enter that code and its changed. You can also request a phone call if you dont get the text
#3
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,638
When I tried to do it back in July from the app, it didn't work, and support was very unhelpful. When I complained about it on Flyertalk, I was told that the phone number change will only work if done from the website. I'm not sure if this is still the case, but that was my experience three months ago.
#4
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
I changed mine on the app on the 19th Oct and then again on the 25th Oct. I also did it a couple of months ago when in Europe during the summer. It can be a hassle as the poster above pointed out, but I did manage it with both receiving texts and phone verifications
#5
#7
Join Date: Jul 2000
Posts: 3,746
Are you sure the driver had to pay for the international call? I thought Uber drivers cannot see your real number - and they call a local number and the call is forwarded.
I'm in Kampala at the moment, and using Uber 2-3 times a day. On a couple of occasions, a driver has called me and the cost of the call the call can be more than the fare here. I'm struggling to change the mobile number associated with my Google account to that on one of my local SIM cards.
#8
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,415
I believe that the OP is saying that he/she is the one who paid for the call, and the cost to receive that call in Kampala cost as much as the Uber fare.
#9
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,179
Wish uber can put in more than 1 number in the profile... For frequent travelers, it's a pain to keep changing numbers in the app and verifying them...