May 25, 2017, 2:47 pm
Last edit by: KENNECTED
Understanding your rating
Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.
How your rating is calculated
Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.
Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.
Short wait times.
Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.
Courtesy.
Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.
Safety.
Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.
Why your rating matters
Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber. Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.
How your rating is calculated
Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.
Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.
Short wait times.
Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.
Courtesy.
Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.
Safety.
Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.
Why your rating matters
Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber. Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
What's Your Uber Passenger Rating?
Sep 16, 2016, 1:18 pm
#76
Join Date: Mar 2013
Location: DCA - PDX - LAX
Programs: AA Gold, UA Silver, Marriott Titanium, AS 75k
Posts: 765
I just noticed my passenger rating went down significantly after taking a few trips in Europe. I wonder if the language barrier caused people to rate lower.
Sep 21, 2016, 9:57 am
#77
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
You must be lucky!
Sep 21, 2016, 12:07 pm
#78
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
It's interesting, I think my rating drops significantly from my use in Indonesia. I've been back in the US for several weeks now and my rating has improved from a 4.61 to a 4.79. I think I frustrate local drivers in Indonesia for some reason. My language skills are pretty good, but it's always a hassle to get the drivers to my exact location, even when the pin is right on target (always takes multiple calls, unless I am at the lobby of a hotel or shopping mall.) A lot of the local passengers use cash while I use my card so I think that also might have something to do with it.
Sep 22, 2016, 12:29 pm
#79
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,565
I wonder if there's simply a cultural norm about how people around the world fill out surveys.
I can imagine a bizarre parallel universe where a simple product or service, delivered acceptably but "averagely" (
), merits a 3 out of 5. This Diet Coke in front of me, in a normal can, correctly chilled and carbonated, is a 3. If it were warm and flat, it'd be a 1. If it was unexpectedly in a gold-plated can, it'd be a 5.
In the U.S., we've been conditioned (at least on the Internet), that everything is a 5. You drop a 4 on something, and people want to know why you hated it so much. Give a hotel a series of middling/average numbers, and a manager might write you an email asking why you didn't rate their Fairfield Inn like it were the Ritz.
So is it possible that Indonesians simply give 3's and 4's to normal, positive encounters?
I can imagine a bizarre parallel universe where a simple product or service, delivered acceptably but "averagely" (
), merits a 3 out of 5. This Diet Coke in front of me, in a normal can, correctly chilled and carbonated, is a 3. If it were warm and flat, it'd be a 1. If it was unexpectedly in a gold-plated can, it'd be a 5.In the U.S., we've been conditioned (at least on the Internet), that everything is a 5. You drop a 4 on something, and people want to know why you hated it so much. Give a hotel a series of middling/average numbers, and a manager might write you an email asking why you didn't rate their Fairfield Inn like it were the Ritz.
So is it possible that Indonesians simply give 3's and 4's to normal, positive encounters?
Sep 22, 2016, 1:10 pm
#80
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
Sep 24, 2016, 7:36 am
#81
Join Date: Dec 2015
Location: Metal tube with wings
Programs: KF Gold|VA Gold|HH Diamond|Kimpton IC|Hyatt Gold
Posts: 445
This is cool, never knew I could check my rating.
Sitting pretty at 5 stars! Only used Uber in the USA & Hong Kong.
Never tipped though, didn't realised it was expected.
Sitting pretty at 5 stars! Only used Uber in the USA & Hong Kong.
Never tipped though, didn't realised it was expected.
Sep 24, 2016, 11:51 am
#82
Join Date: Mar 2013
Location: DCA - PDX - LAX
Programs: AA Gold, UA Silver, Marriott Titanium, AS 75k
Posts: 765
Sep 29, 2016, 10:55 am
#84
Join Date: Sep 2015
Location: YYZ (ex-LHR)
Programs: BA Silver, VS Red, OZ Silver
Posts: 446
I'm at 4.84. I was at 5 until I requested a pickup from inside a gated community in Johannesburg. My plan was to walk outside when he arrived, but as is customary for Uber in South Africa, they show up seconds after you request them.
So he must have found it slightly awkward, but I was outside in two minutes.
So he must have found it slightly awkward, but I was outside in two minutes.
Sep 29, 2016, 1:13 pm
#85
Join Date: Jan 2011
Location: GAI
Programs: TK *G, all statuses that come with Ritz, Amex Plat, Citi Prestige cards
Posts: 364
It's interesting, I think my rating drops significantly from my use in Indonesia. I've been back in the US for several weeks now and my rating has improved from a 4.61 to a 4.79. I think I frustrate local drivers in Indonesia for some reason.
Oct 8, 2016, 12:48 pm
#87
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Language barrier is definitely an issue. My rating dropped from 4.95+ to 4.7x in panama. It's back up to 4.84, still in Panama. It's amazing that drivers do not drive to the pin, always calling and asking for directions. Learning "drive to pin" in whatever language of the country you are in is pretty important.
Oct 9, 2016, 8:35 am
#88
Join Date: Sep 2015
Location: YYZ (ex-LHR)
Programs: BA Silver, VS Red, OZ Silver
Posts: 446
Language barrier is definitely an issue. My rating dropped from 4.95+ to 4.7x in panama. It's back up to 4.84, still in Panama. It's amazing that drivers do not drive to the pin, always calling and asking for directions. Learning "drive to pin" in whatever language of the country you are in is pretty important.
I've taken to watching the car on the map and moving towards it if it appears lost.
Oct 17, 2016, 7:50 pm
#89
Join Date: Sep 2014
Location: San Francisco
Programs: United
Posts: 62
4.79. I know who broke my 5, too. Guy picked me up with his entire back seat covered in dog hair. When I mentioned I couldn't sit back there because of the dog hair, he sighed and made a dramatic production out of moving a backpack and some papers from his front passenger seat. He blamed the dog hair on a previous passenger. Cool story, bro.
Oct 18, 2016, 6:34 am
#90
Join Date: Mar 2013
Location: DCA - PDX - LAX
Programs: AA Gold, UA Silver, Marriott Titanium, AS 75k
Posts: 765
4.79. I know who broke my 5, too. Guy picked me up with his entire back seat covered in dog hair. When I mentioned I couldn't sit back there because of the dog hair, he sighed and made a dramatic production out of moving a backpack and some papers from his front passenger seat. He blamed the dog hair on a previous passenger. Cool story, bro.