Grade Inflation in Uber..
Aug 3, 2015, 11:06 am
#16
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
One of many stories about subprime lending, and taking advantage of drivers who do take out a loan from Uber...
Aug 3, 2015, 2:13 pm
#17
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,626
Back to "Grades," a few days ago in HNL, I had a driver try and cut around other traffic, only to find himself in a lane that forced us to go in the wrong direction (right turn only with no escape), only to have to turn around to get back on track. I gave him a very generous 3 stars with an immediate "what was wrong" (or similar) space to complete.
Aug 3, 2015, 9:40 pm
#18
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,023
I contacted the police department. They said: "Did he let you out of the car? If yes, then what is the issue?" The willingness of the local police to serve leaves something to be desired. 
I also left feedback with Uber describing the situation. Take a wild guess what Uber did. I'll give you a hint: it rhymes with nothing.
I also left feedback with Uber describing the situation. Take a wild guess what Uber did. I'll give you a hint: it rhymes with nothing.
I've been amazed at how fast lots of airlines/hotels respond via Twitter when they haven't bothered to respond via the more usual channels.
Aug 4, 2015, 10:10 am
#19
Join Date: Jul 2010
Location: Alpharetta, GA
Programs: Centurion
Posts: 78
http://uber.flexdrive.com/
u call a $800-900$ a MONTH prius loan? "helping" someone?
a normal prius loan is from $199 month lease, ($300-$400 purchase per mo).
now do you guys see why the uber drivers beg for tips, and 5 stars.
uber corporate , abuse those poor drivers.
and at 10cents per min, thats only $6 and hour wait time.
even at 16cents per min, thats only $9hour..
then take away 20% commissions back to uber.
plus deduct $1 safe ride fee to uber also.
Aug 4, 2015, 11:01 am
#20
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,027
My problem with "5 stars for everyone" was exemplified today. This morning had a great driver, got out and opened the trunk, and checked air con and radio were fine.
This evening the driver was ok, he missed a turn, added about 2 minutes to the trip, nothing major - not like the last taxi I got, but not a patch on this mornings.
How can I give this morning's guy the same rating as this evening's? Like giving the whole class an 'A' grade.
This evening the driver was ok, he missed a turn, added about 2 minutes to the trip, nothing major - not like the last taxi I got, but not a patch on this mornings.
How can I give this morning's guy the same rating as this evening's? Like giving the whole class an 'A' grade.
Aug 4, 2015, 11:22 am
#21
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,626
My problem with "5 stars for everyone" was exemplified today. This morning had a great driver, got out and opened the trunk, and checked air con and radio were fine.
This evening the driver was ok, he missed a turn, added about 2 minutes to the trip, nothing major - not like the last taxi I got, but not a patch on this mornings.
How can I give this morning's guy the same rating as this evening's? Like giving the whole class an 'A' grade.
This evening the driver was ok, he missed a turn, added about 2 minutes to the trip, nothing major - not like the last taxi I got, but not a patch on this mornings.
How can I give this morning's guy the same rating as this evening's? Like giving the whole class an 'A' grade.
Aug 4, 2015, 5:40 pm
#22
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
That doesn't address the issue though: there is a quantifiable difference between different drivers. If you rate everyone a 5, how is the next rider supposed to know which driver went above and beyond, and which driver was mediocre?
Aug 8, 2015, 11:07 am
#23
Join Date: Jun 2004
Location: PBI
Programs: DL 2.8 MM/PM, AA MM/GLD, Marriott LT Platinum, Hilton Gold
Posts: 1,746
What would you rate a driver who spent most of the ride on the phone on a personal call? I consider this to be unsafe (and it is a pet peeve with taxis);the ride was otherwise fine and the vehicle was immaculate so I can't decide whether to only dock 1 star (give him 4*) or 2.
Aug 8, 2015, 8:51 pm
#24
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,027
What would you rate a driver who spent most of the ride on the phone on a personal call? I consider this to be unsafe (and it is a pet peeve with taxis);the ride was otherwise fine and the vehicle was immaculate so I can't decide whether to only dock 1 star (give him 4*) or 2.
Aug 22, 2015, 4:38 am
#25
Join Date: Jun 2004
Location: PBI
Programs: DL 2.8 MM/PM, AA MM/GLD, Marriott LT Platinum, Hilton Gold
Posts: 1,746
Aug 23, 2015, 11:02 am
#26
Join Date: Oct 2008
Posts: 765
I always give 5 stars and a tip. Since Uber considers 4 a "fail" I feel pressured sometimes to give 5 stars for 3 or 4 star service. I wish Uber set the cutoff to 3.5 stars so that driver ratings are more accurate. I have only given one 1 star rating, and that was because the car smelled of cigarette smoke and was dirty and the driver was also on the phone.
4 stars = vote to fire the driver
If all the good drivers are fired, who will be left to drive me around
4 stars = vote to fire the driver
If all the good drivers are fired, who will be left to drive me around
Oct 13, 2015, 10:10 pm
#27
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,272
http://uber.flexdrive.com/
u call a $800-900$ a MONTH prius loan? "helping" someone?
a normal prius loan is from $199 month lease, ($300-$400 purchase per mo).
now do you guys see why the uber drivers beg for tips, and 5 stars.
u call a $800-900$ a MONTH prius loan? "helping" someone?
a normal prius loan is from $199 month lease, ($300-$400 purchase per mo).
now do you guys see why the uber drivers beg for tips, and 5 stars.
Jun 17, 2017, 1:55 pm
#29
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
I always give 5 stars and a tip. Since Uber considers 4 a "fail" I feel pressured sometimes to give 5 stars for 3 or 4 star service. I wish Uber set the cutoff to 3.5 stars so that driver ratings are more accurate. I have only given one 1 star rating, and that was because the car smelled of cigarette smoke and was dirty and the driver was also on the phone.
4 stars = vote to fire the driver
If all the good drivers are fired, who will be left to drive me around
4 stars = vote to fire the driver
If all the good drivers are fired, who will be left to drive me around