CodeAdam10

At least now they have to tell the riders "tips are not included" instead of misleading everyone with the assumption that tips were included with the fare total.

pinniped

No one was ever misled. Uber facilitated a marketplace that was never intended to include tips. The laws of supply and demand would automatically handle whether drivers chose to make their cars available to the platform. This is the most fair and transparent way for this marketplace to work: all of the revenue transacts on the platform without this side market away from the view of other drivers, other riders, Uber, and the tax authorities.

I like that Uber has stated today that tips are still not expected. However, are they prepared to police the rating system to ensure it doesn't develop into a tool whereby the rider must effectively bribe the system to get future rides?

I guess I, as a rider, could go on the offensive: if a driver posts a sign about tips or otherwise gives me hassle for one, I give a low rating. Still, I'd rather not have to do that...the current system was working.

gglave

Apparently not for the drivers.

pinniped

If I was a driver, and Uber wasn't working for me, I just wouldn't log in. Simple as that.

lskohn

I'm based in Chicago and got the same email ascribed to NYC. (Didn't check the signature however - presumably a Chicago manager)
I'm less disturbed by this than others, because I have always tipped -- my trips are usually 25 miles or more (home to/from airport) and the savings over taxi so great that it was always a "share the savings" impulse...even with the ORD/MDW surcharge and a small tip, I'm saving significantly over regular cab fare. That model might not apply in other cities.

ffsim

This is the biggest question for me. If user ratings become impacted by the driver's expectation of a tip, it could spell trouble for the service.

r0b

I came across an article on this somewhere yesterday. Sorry can't remember where. Apparently the driver can only rate immediately after the ride and before the next one he takes. The rider can rate at any time (or days/weeks later). The rider can also find out his rating before and after the trip. It was actually an Uber driver that pointed this out, but if the driver gives the rider a low rating, he puts himself at risk of the rider retaliating with a 1* which can be much worse for the driver than a rider.

cestmoi123

Definitely doesn't in NYC, where UberX rates are set to be just about the same as taxis, including a tip for the taxi. If I start tipping the Uber driver, then UberX becomes pricier than taxis.

ffsim

Good info, thanks!

pinniped

That's good information.

I wonder if Lyft is similar? If their app, I can tip and rate long after the ride is over. I've had ones where I forgot to do it and tipped the driver the morning after the ride.

Does an Uber driver (in the current system) get notified when I rate him? I usually give five stars assuming nothing was wrong with the ride. Does that pop-up in the driver app in real time?

Uber has some key decisions to make in the coming weeks. Say nothing more in hopes that nobody really notices the changed verbiage and the non-tipping model sticks? Make it easier for riders to get their own rider rating in real-time? Revisit their earlier decision to not enable a tipping function in the app?

EDIT: After a bit of searching, I found my rating. You can indeed get your rating in real-time now.

themicah

This isn't exactly true. Both riders and drivers have to rate each other before they can request/accept another ride. Practically speaking most drivers are going to need to rate you right away as they're most likely going to look for another ride right away, whereas riders might not ride that often and might have a longer time to rate the driver, but they still have to rate their last ride before they can request another.

While I suppose you could request your rating both before and after a ride, there may be a limit to how often you can request it and I'm not sure if it updates in real time. Doing this seems like an awful lot of trouble.


UberX (sans Surge) in NYC is now about 20% cheaper than taxis, so you could tip and it would still be comparable. But you shouldn't tip absent really extraordinary service. The only tip I've ever given an Uber driver was for taking a 50 mile drive out into the boonies.

rasheed

We could definitely say it is admirable that Uber is trying to get tipping for rides out of the habits of riders, but this may be a battle they don't win (unlike the airport access).

As Lyft has the tipping option and is starting to get aggressive to attract drivers, it doesn't matter what Uber thinks if it can't get drivers to accept its app that doesn't include tips (and if Lyft has more available drivers).

Interestingly, app tips would also increase credit card fees for Uber and would potentially dent its 19 cents revenue. I think in many cases, the merchant can't subtract card fees from tips. I am sure the cash option suits Uber just fine, but does add to friction in the process (which restaurants figured out long time ago).

Rasheed

IceTrojan

That's not correct... while you may have to rate before the next ride in the app, you can always go to your email receipt and submit the driver's rating from there.

htehtrshtsrhstrhrsh

Riders can also change the rating as many times as they want. I check my average rating before my trips and if it falls that means an uber driver rated me low. Some guy rated me 2* just because I didn't tip so I rated him 1*. My 4.9 rating as dropped to 4.65 because of all the new drivers expecting a tip.

I don't like drivers who give bad service or expect a tip for doing their job. If they actually provide excellent service that's when I'll tip, but that rarely happens.

radiowell

Here's an idea. How about Uber allowing tips on the app, but make it anonymous (driver only know who left a tip or not) and the driver only receive a lump sum tip weekly or something? This way, less tension between the drivers and the passengers, in theory.

I know it could sound good in theory but can get awry in practice (a pax can leave 1 cent tip just to improve his/her pax rating), but it is something I thought about. Who knows? Some conscientious/kind pax may leave large tips to balance things out?