Rental Agreement Not Fully Closed?

Old Feb 14, 2024, 5:35 pm
  #1  
Original Poster
 
Join Date: Aug 2009
Location: Sky
Posts: 234
Rental Agreement Not Fully Closed?

Just returned a rental to an airport location and an Avis agent (appeared to) scanned the car in. However, I did not get a e-receipt immediately unlike previous times.

The rental still shows up as My Car and a current rental in the Avis app. Avis.com says "Your rental has ended" but does not show it in past rentals.

Requesting an e-receipt at Avis.com yields "Rental vehicle for rental agreement number XXXXXXXXX -Vehicle must be returned to the location and the contract closed in order to view rental information agreement online."

I called Avis customer support and the agent advised that nothing can be done until 72 hours after returning the rental. Should I be concerned?
mrkenneth is offline  
Old Feb 15, 2024, 12:51 pm
  #2  
 
Join Date: Sep 2013
Location: DAL
Posts: 1,401
I have had this happen more than once when dropping off a car during a busy time. It took about 3 days before it was finally closed and a receipt was emailed. Only once did I have to call back after the 3 days.
TGarza is offline  

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