What a bunch of sleeze balls

Jimster · Nov 3, 09, 10:38 pm

Today I decided to confirm my shuttle to and from the airport for my reservation at Country Inn and Suites Tampa North. When I got the hotel, they said "Oh, we arent open yet" What? I have a reservation for tomorrow night that I've had for 2 months. Well, we're not open. Don't you think it would have been nice to communicate that to me sooner? I have already left home and I am en route now. How about when I emailed and asked about the airport shuttle? Oh, we're not open yet. After a call to Radisson Customer Service and talking to a supervisor, THEY DID ABSOLUTELY NOTHING FOR ME! They said well we will book you at another place 18 miles away with a $50 rt charge for a shuttle. Thanks but no thanks! It was their mistake compounded at least twice and they refused to help. I was holding a confirmed guaranteed reservation which I printed off my computer. I am very angry to say the least.

Jonobigblind · Nov 4, 09, 2:23 pm

I'm astounded by that, not just the fact that they booked you into a hotel that wasn't open but the very fact they didn't seem bothered by it.

Please keep us informed of the developments...

Jimster · Nov 6, 09, 8:05 pm

DELETE!

Jimster · Nov 6, 09, 8:09 pm

Absolutely no help whatsoever! Fortunately I got a room at another hotel for a comparable rate but it took some fast footwork to do that and it cost me a few more dollars and several hours of time that I had planned to use sight seeing. In talking with them further, they were at the very most "indifferent" to my plight. They told me the website shouldn't have let me book the reservation in the first place.

DUH I have a email from them with the confirmation number. They said well you finally canceled your reservation

DUH (this was after they told me they weren't go to help. This ranks easily as the worst treatment I have ever received from a hotel chain!

Jonobigblind · Nov 7, 09, 8:48 am

I trust you're going to take it further with them? Lost confidence in their booking system and their customer service abilities - should be well worth a strongly worded letter to their management and to let them know how valued you feel right now...