I am contacting you from UK Qatar Airways office. Apologies for all the trouble you had to experience with regards to the credit card issue. As you can appreciate, it’s necessary for us to have procedures in place for verifying credit cards which were used for payment online. However in your case (as I understand) if your booking was made more than 130 days prior to travel then you will be ok to travel with no problems. Hope this helps. Please contact me via ddeshapriya@uk.qatarairways.com if you need further information. Thanks you for your interest in Qatar Airways.
Thank you for your response. I appreciate your post and will be contacting you shortly.
by the way its one of the best out there
qatar airways
I was denied boarding at London Heathrow because I was unable to show the exact debit card I made when making my internet e-booking. I even showed a bank statement from seven months previously showing the money debited from my account.
I finally manged to board by making a guarantee payment of 788 GBP.
My warning to all is this: Do not book Qatar Airways online with your debit/credit card. Go to a travel agent and pay for the ticket in cash.
I have nothing against Qatar Airways, I think that they are an excellent airline but this rule about producing the original debit/credit card is perverse.
Programs: LH HON, BA Gold, BMI, Amex Centurion, Hilton Diamond, SPG Platinum, Human race (general member)
Posts: 9,415
Quote:
Originally Posted by FFlyer189
I have sent a total of eight emails concerning my problem to Qatar Airways help desk. Not one has been answered.
When I call the helplines, I get the feeling I am talking to idiots who just don't understand my problem. When I ask to talk to someone experienced, they take my telephone number and NEVER call back.
My last hope is to visit a Qatar Airways office directly, but that will mean a long unecessary and expensive 2 hour train journey.
Sounds like day to day business at QR to me! Nothing has changed...that is why I don't fly with them anymore.
To hear that you were denied to board without an additional payment is confirmation to me that I was right not to fly them anymore.
__________________
Flying with me?
Check out my flight calendar here - Courtesy of BA97.com
I was denied boarding at London Heathrow because I was unable to show the exact debit card I made when making my internet e-booking. I even showed a bank statement from seven months previously showing the money debited from my account.
I finally manged to board by making a guarantee payment of 788 GBP.
My warning to all is this: Do not book Qatar Airways online with your debit/credit card. Go to a travel agent and pay for the ticket in cash.
I have nothing against Qatar Airways, I think that they are an excellent airline but this rule about producing the original debit/credit card is perverse.
So you had to pay again? Did they refund you the previous payment?
What happened with regard to the representative that contacted you on FT?
Moderator: Cathay Pacific Asia Miles and Singapore Airlines KrisFlyer
Join Date: May 2000
Location: Travelling Mystic - YVR/HAM. Today @ HAM
Programs: *A-G | 1W-S | QR-SL | SPG-PL | HY-DM
Posts: 14,154
Quote:
Originally Posted by FFlyer189
I was denied boarding at London Heathrow because I was unable to show the exact debit card I made when making my internet e-booking. I even showed a bank statement from seven months previously showing the money debited from my account.
I finally manged to board by making a guarantee payment of 788 GBP.
My warning to all is this: Do not book Qatar Airways online with your debit/credit card. Go to a travel agent and pay for the ticket in cash.
I have nothing against Qatar Airways, I think that they are an excellent airline but this rule about producing the original debit/credit card is perverse.
1) Why couldn't you produce your original debit card?
2) If you had lost it, then you know that you have to show proof
so why did you wait till you're at the airport
Showing the cc you paid for the ticket is not particular only with QR but with many of the asian/middle eastern carriers. TG would not even allow boarding even if you paid for the ticket through a travel agent if you don't show the cc.
QR and other airlines doing this are simply protecting them from fraud. So if you use a cc or debit card, make sure you have the same exact card on hand. Or else produce a letter from your bank stating WHY there is a change of number... but best is to go to the ticket office with your documents and get an authorisation added to your PNR.
Showing the cc you paid for the ticket is not particular only with QR but with many of the asian/middle eastern carriers. TG would not even allow boarding even if you paid for the ticket through a travel agent if you don't show the cc.
QR and other airlines doing this are simply protecting them from fraud.....
Quite right. If I book LH flights from SA I have to produce the creditcard before ticketing at either an office or via mail or fax with a copy of my ID/passport. They won't even ticket the stuff without it. Interestingly, Swiss waives this requirement for SENs and HONs (not sure about the rest of their frequent travellers) wheras LH does not.
This rule is indeed not very practical. I have been, back in Aug-07, in a situation where I was not able to show the relevant credit card, here is the story:
I booked online, in a rush and 3 hours before the flight departs, a F class ticket for DOH-DXB. For some obscur reasons, my two credit cards are rejected and I have to use my wife's credit card. That card is in Belgium and I am in Qatar... I was completly unaware of the "need to show the credit card" thing. I went to check-in, and I am asked to show the card. I explain I don't have it with me. After some intense talks with a manager, he said that if I have the credit card's number, it is fine... So, I gave them the number and all was fine, I could board! I think they made an exception as I was part of a group of 5 persons flying in F or C on that particular flight.
Programs: Air Canada Aeroplan, Delta SkyMiles, Southwest Rapid Rewards
Posts: 189
Cry Baby QR
Oh, it makes me sooooo sad when airlines, like QR, cry cry cry about "online credit card fraud"...when it is they, and their brethren led by Grand Apologist Bisagnani, that forsake all of the travel agencies, commission payments, etc., and look at the web as their saviour...
When they had TAs on their side, they could always send a DM to them if the c/c was a fake or declined. Now they only have themselves to blame, so, instead of shoring up their own systems, they take it out on their customers, in typical airline arrogance. Please explain how they expect corporate travel, or family travel, to be arranged. No logical explanation from them, only their bleatings like sheep about how governments unfairly tax them, how ATC needs to be improved, how fuel costs have skyrocketed, how they are unfairly targeted by unions...cry cry cry...that's all airlines ever do. Grow up, you big babies. You created the internet web-booking monster, live with it.
Moderator: Cathay Pacific Asia Miles and Singapore Airlines KrisFlyer
Join Date: May 2000
Location: Travelling Mystic - YVR/HAM. Today @ HAM
Programs: *A-G | 1W-S | QR-SL | SPG-PL | HY-DM
Posts: 14,154
Quote:
Originally Posted by dunderhead
Oh, it makes me sooooo sad when airlines, like QR, cry cry cry about "online credit card fraud"...when it is they, and their brethren led by Grand Apologist Bisagnani, that forsake all of the travel agencies, commission payments, etc., and look at the web as their saviour...
When they had TAs on their side, they could always send a DM to them if the c/c was a fake or declined. Now they only have themselves to blame, so, instead of shoring up their own systems, they take it out on their customers, in typical airline arrogance. Please explain how they expect corporate travel, or family travel, to be arranged. No logical explanation from them, only their bleatings like sheep about how governments unfairly tax them, how ATC needs to be improved, how fuel costs have skyrocketed, how they are unfairly targeted by unions...cry cry cry...that's all airlines ever do. Grow up, you big babies. You created the internet web-booking monster, live with it.
Er, look who the cry baby is now... !
If corporate travel is relevant, they book it thru TAs. There is nothing here that suggested that tickets booked by TAs on whoever's card is rejected. Only people who use other cards other than their own are rejected...
Quote:
Originally Posted by Cedos
This rule is indeed not very practical. I have been, back in Aug-07, in a situation where I was not able to show the relevant credit card, here is the story:
I booked online, in a rush and 3 hours before the flight departs, a F class ticket for DOH-DXB. For some obscur reasons, my two credit cards are rejected and I have to use my wife's credit card. That card is in Belgium and I am in Qatar... I was completly unaware of the "need to show the credit card" thing. I went to check-in, and I am asked to show the card. I explain I don't have it with me. After some intense talks with a manager, he said that if I have the credit card's number, it is fine... So, I gave them the number and all was fine, I could board! I think they made an exception as I was part of a group of 5 persons flying in F or C on that particular flight.
Which was STUPID... as you basically used someone else's card other than your own! Even if its your wife's...
QR bent the rules for you on that one... SQ wouldn't have let you board at all !
Airlines these days use the creditcard verification system which loops you through a series of questions such as birthdate, social security/id numbers and various other questions before you are approved. Some airlines still require proof of cc upon check in using this system though.
It is understandable for airlines to do the cc check. Cos anyone can get information on another's card, use it to purchase tickets, and board.
Which was STUPID... as you basically used someone else's card other than your own! Even if its your wife's...
Airlines these days use the creditcard verification system which loops you through a series of questions such as birthdate, social security/id numbers and various other questions before you are approved. Some airlines still require proof of cc upon check in using this system though.
It is understandable for airlines to do the cc check. Cos anyone can get information on another's card, use it to purchase tickets, and board.
It does not make sense for an airline at check-in to demand to see the credit/debit card used online to pre-pay for the flight IF THE PASSENGER IS THE SAME AS THE CARD HOLDER.
In my case I attempted to show the bank statement showing full payment more than six months before. My old card had expired and I showed my new card, but obviously the new card had different expiry dates.
Although I was advised above by a Qatar Airways staff member, it is useless to argue with check-in staff, they just stick to the rules. No card, no check-in. Surely a passport is the best ID in the world and any fraud would be just idiotic if you travel on a flight fraudulently.
I saw other passengers refused check-in for the same reason; forgotten cards, lost cards, new cards etc. This is just a money making scam by Qatar Airways.
I will never fly Qatar Airways again and I have contacted a British newspaper which will be doing an exclusive story on Qatar Airways before Christmas. I am also taking legal action and my solicitor is confident that I will be successful in my claim for refund and damages, which will probably be settled out of court top avoid publicity.
I will never fly Qatar Airways again and I have contacted a British newspaper which will be doing an exclusive story on Qatar Airways before Christmas. I am also taking legal action and my solicitor is confident that I will be successful in my claim for refund and damages, which will probably be settled out of court top avoid publicity.
Good for you, please keep us posted on the developments if you can.
Moderator: Cathay Pacific Asia Miles and Singapore Airlines KrisFlyer
Join Date: May 2000
Location: Travelling Mystic - YVR/HAM. Today @ HAM
Programs: *A-G | 1W-S | QR-SL | SPG-PL | HY-DM
Posts: 14,154
A renewal credit or debit card retains the same number. Only the expiry dates are different. Airlines only require the cc to verify the exact number. Different expiry dates do not matter.
If you lost your card, then its a different matter.
Basically you can avoid such problems if you had sought the assistance of the airline before you went to the airport.
I doubt QR will settle out of court to avoid publicity.. they can afford to wait it out, you can't. Besides it is on the website somewhere that you have to produce the cc you used to purchase the ticket at check in.
Many Thanks
Qatar Airway
