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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Aug 23, 2017, 4:06 am
  #1366  
 
Join Date: Mar 2013
Location: Worldwide
Posts: 84
You can get a free hotel stay with the Qatar+ program so it might be worth looking into.
https://discoverqatar.qatarairways.com/us-en/plusqatar
lhioseddy is offline  
Old Aug 23, 2017, 4:33 am
  #1367  
 
Join Date: Dec 2005
Location: PNQ
Posts: 141
Originally Posted by lhioseddy
You can get a free hotel stay with the Qatar+ program so it might be worth looking into.
https://discoverqatar.qatarairways.com/us-en/plusqatar
Thanks, unfortunately my travel falls just outside the offer dates, my layover is on the night of the 30th Sep.

There seem to be decent hotels in the <$100 range so its not too bad.
awarty is offline  
Old Aug 23, 2017, 6:09 am
  #1368  
 
Join Date: Apr 2012
Posts: 3,944
awarty my understanding of the summer free hotel offer is that it is valid up to and including 30 September. so it is still valid for check-in 30 September.
remdk is offline  
Old Aug 23, 2017, 12:56 pm
  #1369  
 
Join Date: Dec 2005
Location: PNQ
Posts: 141
Originally Posted by remdk
awarty my understanding of the summer free hotel offer is that it is valid up to and including 30 September. so it is still valid for check-in 30 September.
Thanks remdk, I had tried to book a hotel using the +Qatar option on the website, but the 30th was greyed out when I tried to select the date.

I think the T&Cs require travel to be complete on the 30th, however, I will try calling them to see if its possible.

Last edited by awarty; Aug 23, 2017 at 12:58 pm Reason: Typo
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Old Aug 23, 2017, 3:12 pm
  #1370  
 
Join Date: Sep 2016
Posts: 776
Originally Posted by awarty
Thanks remdk, I had tried to book a hotel using the +Qatar option on the website, but the 30th was greyed out when I tried to select the date.

I think the T&Cs require travel to be complete on the 30th, however, I will try calling them to see if its possible.
The system seems to allow applications for Sept 30th to Oct 1st. What I was wondering though, would it still work when landing at DOH shortly after midnight? I assume it would, but it's quite unclear.
makrom is offline  
Old Aug 23, 2017, 10:08 pm
  #1371  
 
Join Date: Dec 2005
Location: PNQ
Posts: 141
lhioseddy, remdk and makrom, thanks for your advice/suggestions.

I was ultimately able to book a hotel for the night of the 30th, the earlier issue with the 30th being greyed out was user error, I appear to have chosen a hotel first and then the date, resulting in an error because there was no availability on that date at that particular hotel.

When I specified the date first the website presented me with all the available options for the 30th and I was able to make a booking.

I received an email confirmation but it remains to be seen if the honour the booking given that I am arriving late at night on the 30th and both my stay and the underlying ticket spill over into the 1st.

I will have a back up reservation ready, just in case.
awarty is offline  
Old Aug 24, 2017, 10:28 pm
  #1372  
 
Join Date: May 2005
Location: LAX/SNA/LGB
Programs: UA1K
Posts: 207
Another data point: I called the Hong Kong QR phone number yesterday and had my Oct 29 CMB-DOH-CAI and Oct 30 CAI-DOH-CMB changed to CMB-DOH-BEY-CAI-BEY-DOH-CMB, all in biz/first. The BEY-CAI-BEY is booked on ME, an airline I have never flown. I have approximately six hour layovers in BEY in both directions, which isn't ideal, but not the end of the world. My only worry is that the BEY-DOH-CMB segment has a connection of 1.25 hr in DOH, and that makes me a little uneasy, although there is a flight about an hour later (which was the original flight segment I was on with an A330 aircraft).

When discussing the flight changes with the reservation agent last night, I didn't realize at the time that my DOH-CMB flight segment was on a slightly earlier flight using an A320 aircraft (my fault for not doing my homework). I didn't realize it until today when I looked at the itinerary more closely that the flight was not the original flight segment I was booked on. I called back QR Hong Kong tonight to see if they would change my DOH-CMB back to the later (original) flight that I was booked on but QR was unwilling to make a change, even when I offered to pay a change fee. I can live with the rebooked change, but I may have to dash it through HIA to catch my CMB-bound flight should it arrive late into to DOH from BEY.

In any event, it seems that QR is able to make a change well ahead of the T-72 threshold by calling through the Hong Kong office but it seems (though not confirmed) that only certain airlines, like ME for connections through BEY, are available this far in advance. When calling the US call center about a month ago, they were only willing to rebook at T-72, unless if it was on TK, then T-14, which I did not want to do.

While I am not pleased about the embargo, I am relieved that QR found a workable option for me. However, I do believe that QR should provide more flight options for passengers impacted by the embargo, and not force impacted passengers onto fights that are less than ideal. I like QR; it's probably one of my favorite non-US carriers.
I won't necessarily stop flying QR as a result of this international embargo situation, as I already have booked an LAX-DOH-SIN for next March. However, unless their airfares are significantly lower than their competitors, I won't plan on using QR as my automatic go-to airline when traveling globally.
rodjune is offline  
Old Aug 25, 2017, 12:12 am
  #1373  
NoY
 
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,264
QR seem to be able (& willing) to book certain carriers (TK, MEA etc.) well in advance, & certainly outside of the 72 hour window ^
NoY is offline  
Old Aug 25, 2017, 6:10 am
  #1374  
 
Join Date: Sep 2016
Posts: 776
Did anyone receive a new QRPC card since the embargo started? I got a delay notification in June but haven't heard anything since. So far showing the card in the app was good enough for lounge access and such, but not sure this will always work out.
makrom is offline  
Old Aug 25, 2017, 10:23 am
  #1375  
 
Join Date: Oct 2011
Location: London
Programs: BA Silver
Posts: 1,279
Another data point for a J booking in early October for ARN-DOH-DXB. Offered ARN-DOH-IST QR and IST-DXB TK all in J, ARN-IST-DXB TK J or ARN-DOH-KWI QR in J and KWI-DXB on Y with Kuwait airlines. Agent said Muscat reroutes no longer being offered.
BERbound is offline  
Old Aug 26, 2017, 4:56 am
  #1376  
 
Join Date: Dec 2015
Location: DXB
Programs: QR Privilege Club Platinum, EK Skywards Gold, IHG Platinum Ambassador
Posts: 141
I'm flying later this week MXP-DXB with my two young kids. Was given the lengthy options MXP-DOH-KWI-DXB or MXP-DOH-IST-DXB. Asked if I could fly OmanAir instead via MCT and told they were no longer allowed to book on them. So I said no thanks and asked them to simply change my booking to MXP-DOH-MCT and then bought my own ticket for MCT-DXB.
This is the last of my QR bookings made pre-embargo so as a Dubai resident I guess this will be my last flight with them for a while. Got 200k qmiles to spend so I guess I may be using them from MCT some time next year before they expire unless QR extend the validity period.
Mr_Ed is offline  
Old Aug 26, 2017, 6:47 am
  #1377  
 
Join Date: Nov 2006
Location: New York
Programs: QR Silver, BA Silver, FB Gold
Posts: 360
Originally Posted by makrom
Did anyone receive a new QRPC card since the embargo started? I got a delay notification in June [....]
Same here, a few days ago, having recently attained Gold status. This puzzled me since my address is in the U.S., even if all my past -- and present, through April next year -- bookings are ex-CAI.
husseinbadr is offline  
Old Aug 26, 2017, 7:25 am
  #1378  
 
Join Date: Sep 2016
Posts: 776
Originally Posted by husseinbadr
Same here, a few days ago, having recently attained Gold status. This puzzled me since my address is in the U.S., even if all my past -- and present, through April next year -- bookings are ex-CAI.
I assume that the QRPC tier welcome packs - or at least parts there of - are probably manufactured in one of the blockading countries. Still makes me wonder how much longer it will take until I have a valid card again.

Are there situations where the app QRPC card won't be good enough? So far it worked fine with AB and BA flights in Germany, UK and Ireland, not sure if I just got lucky though.
makrom is offline  
Old Aug 26, 2017, 1:59 pm
  #1379  
 
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Originally Posted by IAN-UK
I don't know if you are aware just how well supported the UAE government's position is regarding Qatar.

The man on the Deira omnibus may well have been fed some elements of fake-news, but he dislikes and mistrusts Doha.
I was most surprised that the UAE embassy would act as travel agent, rebooking residents who found themselves about to fly on a QR wet-lease on a BA flight.

Originally Posted by Mr_Ed
This is the last of my QR bookings made pre-embargo so as a Dubai resident I guess this will be my last flight with them for a while. Got 200k qmiles to spend so I guess I may be using them from MCT some time next year before they expire unless QR extend the validity period.
Can you use them on partners?
anabolism is offline  
Old Aug 26, 2017, 6:36 pm
  #1380  
 
Join Date: Dec 2015
Location: DXB
Programs: QR Privilege Club Platinum, EK Skywards Gold, IHG Platinum Ambassador
Posts: 141
Originally Posted by anabolism
I was most surprised that the UAE embassy would act as travel agent, rebooking residents who found themselves about to fly on a QR wet-lease on a BA flight.

Can you use them on partners?
I only tend to use miles for upgrades, but yes I may have to.
Mr_Ed is offline  


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