Jun 5, 2017, 6:48 am
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC
Summary of key traveller experiences and feedback on this forum since Mid-June
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
What Happened
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Summary of key traveller experiences and feedback on this forum since Mid-June
- Policy statement (link) for the travel industry issued 15th June 2017
- Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
- If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
- Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
- Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
- If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
- There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:
For tickets booked on qatarairways.com, they can:
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
For tickets booked on qatarairways.com, they can:
- Go to Refund requests;
- They can approach their nearest Qatar Airways Office; or
- They can call the Qatar Airways contact Centre at +974 4022 0072
- Contact their nearest Qatar Airways Office; or
- Call Qatar Airways Contact Centre on +974 4022 0072
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html
This is a different web form as the Qatar website is blocked from some of these countries.
This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
Jun 9, 2017, 5:39 am
#691
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
have been following this thread since page 1, but I dont think I saw any mention regarding award tickets.
have a award flight SIN-DOH-LCA booked via Asiamiles in mid-july, I would probably stick with it for now, but in the event that the situation worsens, what should I do? do I call Asiamiles or Qatar?
have a award flight SIN-DOH-LCA booked via Asiamiles in mid-july, I would probably stick with it for now, but in the event that the situation worsens, what should I do? do I call Asiamiles or Qatar?
QR at the airport is more likely than CX to rebook a disrupted award ticket passenger into a mileage-earning booking class -- so that's like getting a rebate of sort on your award ticket.
Jun 9, 2017, 5:42 am
#692
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,077
Hi
Does anyone know if QR will allow ticketing changes to terminate in/originate from DOH?
E.g.
BKK-DOH-CAI (terminate in DOH)
CAI-DOH-LHR (originate from DOH)
note these are on separate tickets.
I would suggest this is easier for them than re-routing via XXX
Crediting to QF and they offer original routing credits so not concerned re: status earn.
Does anyone know if QR will allow ticketing changes to terminate in/originate from DOH?
E.g.
BKK-DOH-CAI (terminate in DOH)
CAI-DOH-LHR (originate from DOH)
note these are on separate tickets.
I would suggest this is easier for them than re-routing via XXX
Crediting to QF and they offer original routing credits so not concerned re: status earn.
Jun 9, 2017, 5:57 am
#693
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I talked with Qatar Airways yesterday (I have a CAI-DOH-MUC flight coming up in a couple weeks). I asked if it would be possible to drop CAI and just start in DOH and to leave the return portion as is until it becomes clearer how the political situation evolves over time (my return is not until August). They told me that it would be no problem to start my flight from DOH (YAY! ^). However, if I decide to change my return routing at a later date, it would be my 'second' change to the ticket and I would be charged a fee (service charge?). I find it a little strange because I thought my approach was helping them by making fewer costly changes.
I do understand why such a normal airline doesn't want their restricted tickets to become de facto flexible tickets over any sustained period of time.
Jun 9, 2017, 6:53 am
#694
Join Date: Jan 2017
Location: KWI
Programs: QR Gold
Posts: 49
Bonus Miles Affected?
I've also been following the thread since post #1 but this definitely hasn't cropped up yet.
Another data point to start with - For everyone asking about UAE bookings, I successfully had an itinerary a few weeks out originating in Sharjah changed yesterday afternoon at the Kuwait City office (which for the record was empty). The trip isn't for a while (way more than the 72hrs everybody seems to be being told over the phone) so it's possible I just got lucky by going to the same friendly agent who's assisted me at this office for the past 5 years - YMMV.
Anyway, rebooked from SHJ-DOH-HKG-DOH-SHJ to KWI-DOH-HKG-DOH-KWI which is actually better since I now don't have to worry about positioning from KWI, plus 787/777 from KWI vs 320 from SHJ. However the new ticket is in First A/Biz I whereas it was First A/Biz R when I booked it during the Travel Festival Promo.
The agent didn't seem to think the change would have any effect when I asked him, but what's everyone's expectation on how this rebooking might affect my 4X Qmiles travel festival promo? Are there any T&C's somewhere that I haven't seen yet? I booked the original ticket during the promotion period with the 4X offer in my account, so that's a big wedge of miles at stake (not that I had much choice if all UAE flights are grounded!)
Could it be a) a case of needing to retroclaim these based on my original ticket, b) I get the original mileage with no issues, or c) am I only going to get credited the (I) class mileage now with no 4X base miles bonus on top? FWIW, the Qcalculator shows the same Qpoints & Qmiles for this itinerary for both I and R buckets, and the new itin earns 17,056 on Gold vs 16,608 for the old one.
Any opinions or past experiences with this appreciated...
Another data point to start with - For everyone asking about UAE bookings, I successfully had an itinerary a few weeks out originating in Sharjah changed yesterday afternoon at the Kuwait City office (which for the record was empty). The trip isn't for a while (way more than the 72hrs everybody seems to be being told over the phone) so it's possible I just got lucky by going to the same friendly agent who's assisted me at this office for the past 5 years - YMMV.
Anyway, rebooked from SHJ-DOH-HKG-DOH-SHJ to KWI-DOH-HKG-DOH-KWI which is actually better since I now don't have to worry about positioning from KWI, plus 787/777 from KWI vs 320 from SHJ. However the new ticket is in First A/Biz I whereas it was First A/Biz R when I booked it during the Travel Festival Promo.
The agent didn't seem to think the change would have any effect when I asked him, but what's everyone's expectation on how this rebooking might affect my 4X Qmiles travel festival promo? Are there any T&C's somewhere that I haven't seen yet? I booked the original ticket during the promotion period with the 4X offer in my account, so that's a big wedge of miles at stake (not that I had much choice if all UAE flights are grounded!)
Could it be a) a case of needing to retroclaim these based on my original ticket, b) I get the original mileage with no issues, or c) am I only going to get credited the (I) class mileage now with no 4X base miles bonus on top? FWIW, the Qcalculator shows the same Qpoints & Qmiles for this itinerary for both I and R buckets, and the new itin earns 17,056 on Gold vs 16,608 for the old one.
Any opinions or past experiences with this appreciated...
Last edited by joeu1998; Jun 9, 2017 at 7:05 am Reason: Added information about Qcalculator
Jun 9, 2017, 8:38 am
#695
Join Date: Apr 2012
Posts: 3,944
I think that you will find that Qmiles etc. will be credited for the original booking class and not the actual booking class flown.
In the case of rerouting you can retroclaim Qmiles etc. for the original routing.
If you have a 2X or similar bonus miles offer then that will also be calculated on the original booking class.
In the case of rerouting you can retroclaim Qmiles etc. for the original routing.
If you have a 2X or similar bonus miles offer then that will also be calculated on the original booking class.
Jun 9, 2017, 6:26 pm
#699
Join Date: Jun 2017
Programs: AA Explat, MVP 75K, Marriott Ambassador
Posts: 26
Hey Everyone, I have also been following this thread since its inception and I just wanted to add my data point.
I currently have a couple back to back trips scheduled ex Cairo in July. My routing before was CAI-DOH-PHL-DOH-CAI and then another itinerary right after CAI-DOH-PHL-DOH-CAI.
At first, I called the US reservations which advised me that I need to wait 72 hours before departure in order to reroute. I hung up and called the Australia Reservations line which was a 2 minute hold time!
The agent was kind and advised me that there are actually 3 options.
1. Full Refund
2. Reroute (includes other airlines) within 72 hours of departure.
3. A change in the departure city and/or arrival city.
He mentioned that most agents only offered options 1 and 2 but that option 3 was technically possible.
I ended up changing the routing to AMM-DOH-PHL-DOH-BEY and then my other reservation to BEY-DOH-PHL-DOH-AMM. It was a sweet chain of flights that worked out better than before. I asked about different cities and it seems like they were only willing to do BEY or AMM. BEY seems to be the better option since from my understanding, the Visa is free for US cardholders and airport hotels are cheap.
One other caveat: the agent advised me that if I rebooked the new itinerary, the ticket would not be possible for the +qatar stopover hotel option. Oh well.
I currently have a couple back to back trips scheduled ex Cairo in July. My routing before was CAI-DOH-PHL-DOH-CAI and then another itinerary right after CAI-DOH-PHL-DOH-CAI.
At first, I called the US reservations which advised me that I need to wait 72 hours before departure in order to reroute. I hung up and called the Australia Reservations line which was a 2 minute hold time!
The agent was kind and advised me that there are actually 3 options.
1. Full Refund
2. Reroute (includes other airlines) within 72 hours of departure.
3. A change in the departure city and/or arrival city.
He mentioned that most agents only offered options 1 and 2 but that option 3 was technically possible.
I ended up changing the routing to AMM-DOH-PHL-DOH-BEY and then my other reservation to BEY-DOH-PHL-DOH-AMM. It was a sweet chain of flights that worked out better than before. I asked about different cities and it seems like they were only willing to do BEY or AMM. BEY seems to be the better option since from my understanding, the Visa is free for US cardholders and airport hotels are cheap.
One other caveat: the agent advised me that if I rebooked the new itinerary, the ticket would not be possible for the +qatar stopover hotel option. Oh well.
Jun 9, 2017, 8:54 pm
#700
Join Date: Aug 2014
Posts: 5
Rebooked DXB-DOH-NBO to DXB-KWI-DOH-NBO for Saturday 10/6 on Thursday 8/6 morning via PC priority # in Abu Dhabi. Wanted to go via MCT but was told that was not possible. The same rerouting was done at the same time with ticket DXB-DOH-OSL, in other words rerouted DXB-KWI-DOH-OSL for Thursday 15/6. So I doubt they will reroute you via MCT
Jun 9, 2017, 9:40 pm
#702
Join Date: Apr 2013
Location: Cairo, EG
Programs: MS*G, Enrich Blue, QRPC Burgundy, HH Member
Posts: 4
I conclude after several call yesterday & today a recent update for current QR passenger affected city only.
My suggestion to approach it as follow;
1. If you want to avoid headache and more thing to think about, your solution is option 1 given by QR; Full Refund and gp straight away buy new ticket.
2. If you insist want to fly. Wait for 24-72 hours prior departure time of your itinerary and call QR to arrange for any possibility. In my case, Ex CAI, they just mention for time being KU & WY for best option. Later may change. On what route by any chance? they mention CAI KWI DOH -to final destination or CAI MCT DOH -to final destination. For inbound i am not sure. perhaps things get done before inbound sector commence.
3. For arrangement beyond 72hours for affected city, I think many of us mention it before. eg: repositioning to nearby destination.
p/s: I just wondering how about passenger has been rebooked on TK/KU/WY for whole journey not via DOH? eg: CAI MCT -final destination. Any advice or point to mention to ticketing agent?
My suggestion to approach it as follow;
1. If you want to avoid headache and more thing to think about, your solution is option 1 given by QR; Full Refund and gp straight away buy new ticket.
2. If you insist want to fly. Wait for 24-72 hours prior departure time of your itinerary and call QR to arrange for any possibility. In my case, Ex CAI, they just mention for time being KU & WY for best option. Later may change. On what route by any chance? they mention CAI KWI DOH -to final destination or CAI MCT DOH -to final destination. For inbound i am not sure. perhaps things get done before inbound sector commence.
3. For arrangement beyond 72hours for affected city, I think many of us mention it before. eg: repositioning to nearby destination.
p/s: I just wondering how about passenger has been rebooked on TK/KU/WY for whole journey not via DOH? eg: CAI MCT -final destination. Any advice or point to mention to ticketing agent?
Jun 10, 2017, 1:24 am
#703
Join Date: Jul 2003
Location: Doha, Qatar
Programs: TK Gold, Etihad Gold, Hyatt Diamond, Hilton Gold, IHG Gold.
Posts: 798
Missing my boat in the Seychelles and having an 8 hour wait for the next boat as the flight is arriving 1 hour later is the offset.
Cheers,
Timo
Jun 10, 2017, 1:42 am
#704
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
A quick question.
I'm booked to fly ADL-DOH-HBE in Bus/1st in a couple of weeks time. Anyone know what alternative ports to HBE might be offered, or what routing might be provided if flying to HBE?
Thanks in advance...
I'm booked to fly ADL-DOH-HBE in Bus/1st in a couple of weeks time. Anyone know what alternative ports to HBE might be offered, or what routing might be provided if flying to HBE?
Thanks in advance...
Jun 10, 2017, 1:50 am
#705
Join Date: Jan 2008
Location: UK
Programs: VS Gold and a few more.....
Posts: 95
QR preference is either AMM or BEY. I have seen one of 2 reports of re-routings via IST or ATH but I suspect you'd have to push hard to get these.
Amman or Beirut would be the likely options.