Jun 5, 2017, 6:48 am
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC
Summary of key traveller experiences and feedback on this forum since Mid-June
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
What Happened
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Summary of key traveller experiences and feedback on this forum since Mid-June
- Policy statement (link) for the travel industry issued 15th June 2017
- Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
- If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
- Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
- Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
- If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
- There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:
For tickets booked on qatarairways.com, they can:
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
For tickets booked on qatarairways.com, they can:
- Go to Refund requests;
- They can approach their nearest Qatar Airways Office; or
- They can call the Qatar Airways contact Centre at +974 4022 0072
- Contact their nearest Qatar Airways Office; or
- Call Qatar Airways Contact Centre on +974 4022 0072
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html
This is a different web form as the Qatar website is blocked from some of these countries.
This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
Jun 28, 2017, 2:20 am
#991
Join Date: Mar 2004
Location: London
Programs: BAEC gold, Marriott gold, Hilton gold
Posts: 1,922
I have a CAI-DOH-Asia itinerary that is at least 6 weeks out, but I have to position to CAI from ATH. Given the insanity and uncertainty of this, I am concerned about buying my nonrefundable positioning flights to CAI (both ways), and then risking being told in the last moment they cannot re-route me, or if they do, flying the positioning followed by two flights of rerouting to DOH. What I am thinking of doing is booking back up flights with miles ATH-DOH, and then asking them to drop the first/last sector, so I start and finish in DOH, as far as they are concerned. In this scenario, they cannot claim that there is not re-routing availability, as I am dropping one sector and not asking for any re-routing. The ATH-DOH flights with miles cost about the same in miles as buying the positioning flights ATH-CAI, with the difference that the former are fully refundable as an EXP. My plan is actually to see if they will reroute me ATH-DOH-Asia to begin with, in which case I cancel the ATH-DOH award tickets, but I want to keep them as back up in case they refuse.
The only downside to this I see is if they actually have fixed the problem by then and they insist I fly CAI-DOH on their metal, in which case I may be SOL, as I won't have tix to CAI. What do you all think? Anyone doing anything like this?
The only downside to this I see is if they actually have fixed the problem by then and they insist I fly CAI-DOH on their metal, in which case I may be SOL, as I won't have tix to CAI. What do you all think? Anyone doing anything like this?
Jun 28, 2017, 2:51 am
#992
Join Date: May 1998
Location: australia
Posts: 5,762
As to how some would feel if their original flight ended up operating I can tell you I feel a lot better knowing that I am flying out of CAI in 7 days than not knowing if I am flying out of LXR in 7 days and any change in the operating status of LXR flights will not change the benefit of certainty.
Last edited by 3544quebec; Jun 28, 2017 at 2:59 am
Jun 28, 2017, 3:15 am
#994
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
Its great that you accept an argument than no one has ever stated in this thread but ignore the several cases where people are trying to do the work themselves but have stonewalled by QR in an attempt to absolve QR of any responsibility for reasonable accommodation. I note than none of those criticising the whingers have made any comment on QR's telling one said whinger that they will protect out of LXR at the 72 hour point when their policy which was written before that assurance contradicts that and airline flight schedules make the likelihood of re accommodation very unlikely.
As to how some would feel if their original flight ended up operating I can tell you I feel a lot better knowing that I am flying out of CAI in 7 days than not knowing if I am flying out of LXR in 7 days and any change in the operating status of LXR flights will not change the benefit of certainty.
As to how some would feel if their original flight ended up operating I can tell you I feel a lot better knowing that I am flying out of CAI in 7 days than not knowing if I am flying out of LXR in 7 days and any change in the operating status of LXR flights will not change the benefit of certainty.
In terms of those looking for certainty, I do appreciate the importance of it, and I haven't criticised those going down that route.
For those who have been stonewalled by QR, the majority of those writing on here, seem to be discussing flights way in the future. As such, there are QR rules in place, and one must follow them. It is clear that there are certain QR offices around the world, who are taking matters into their own hands and offering more favourable options to passengers, but there are too many variables within those situations.
With regards to QR absolving themselves of the situation, I'm not a lawyer, so it would be rather futile of me to comment.
M
Jun 28, 2017, 3:58 am
#995
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Chased it again today 
Jun 28, 2017, 11:31 am
#996
Join Date: Jun 2005
Programs: HH Diamond, HY Globalist, BY Titanium, QR Gold, TK Elite, SQ KFGL, UA SL, DL SL
Posts: 90
I just called Qatar requesting to modify my flight dates and have been told that unfortunately my only option is to request a refund.
Has anyone had success in changing the flight date? I'm booked on PHL-DOH-CAI late July and want to change it to mid July.
Thanks.
Has anyone had success in changing the flight date? I'm booked on PHL-DOH-CAI late July and want to change it to mid July.
Thanks.
Jun 28, 2017, 12:17 pm
#997
formerly southsidesilver
Join Date: Jul 2011
Location: San Diego,CA
Programs: BA Gold, UA Silver, HH Diamond
Posts: 996
Has anyone actually received a refund yet, if so, what was the processing time?
When I cancelled it online it said it would charge me the penalty free, but when I got the processed refund e-mail a week later it was waived.
I got a full refund in about 9 days of cancellation.
Jun 28, 2017, 5:12 pm
#998
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Unable to find flights for the selected date. Please select a different date and search again. (NSP101)
Jun 28, 2017, 6:33 pm
#999
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
Your only options are a re-route, potentially a change in destination, or a refund. They're not offering a free-for-all on any changes people want to make to their reservations.
Jun 29, 2017, 2:49 am
#1000
Join Date: Jun 2017
Posts: 2
I have a DXB-DOH-ADL coming up on Wednesday (5th July). I've called QA and they've been very accommodating and offered the following:
CX via DXB HKG ADL (which i'm not interested in)
Changing the origin to MCT, so it would be MCT-DOH-ADL on QA metal
Or alternatively a full refund.
I've followed this thread and will call again on Sunday (72 hours out) to review the options.
I'm considering the origin change to MCT and was wondering if anyone knows whether I have to clear immigration at MCT and then recheck with QA?
And if so, how difficult this is?
CX via DXB HKG ADL (which i'm not interested in)
Changing the origin to MCT, so it would be MCT-DOH-ADL on QA metal
Or alternatively a full refund.
I've followed this thread and will call again on Sunday (72 hours out) to review the options.
I'm considering the origin change to MCT and was wondering if anyone knows whether I have to clear immigration at MCT and then recheck with QA?
And if so, how difficult this is?
Jun 29, 2017, 3:24 am
#1001
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
Yes, the refund process is very odd.
I requested cancellation/refund on 3 tickets. Two have come through within a couple of days, but the third has gone AWOL. QR don't even want to talk to me about it, but in reality it's no different from the others.
Must be different teams assigned to the processing, and I (and you) seem to have drawn the "B" team.
I requested cancellation/refund on 3 tickets. Two have come through within a couple of days, but the third has gone AWOL. QR don't even want to talk to me about it, but in reality it's no different from the others.
Must be different teams assigned to the processing, and I (and you) seem to have drawn the "B" team.
Jun 29, 2017, 4:53 am
#1002
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Yes, the refund process is very odd.
I requested cancellation/refund on 3 tickets. Two have come through within a couple of days, but the third has gone AWOL. QR don't even want to talk to me about it, but in reality it's no different from the others.
Must be different teams assigned to the processing, and I (and you) seem to have drawn the "B" team.
I requested cancellation/refund on 3 tickets. Two have come through within a couple of days, but the third has gone AWOL. QR don't even want to talk to me about it, but in reality it's no different from the others.
Must be different teams assigned to the processing, and I (and you) seem to have drawn the "B" team.
Jun 29, 2017, 5:43 am
#1003
Join Date: Aug 2005
Programs: FB Gold, Accor Platinum.
Posts: 47
I requested cancellation two weeks ago and have heard nothing from them at all.
Just submitted another cancellation request earlier today, this time I received a "Refund Request" e-mail back immediately, something that I did not get last time.
I just want to get my money back, then I can unsubscribe from their marketing e-mails and set up my spam filters so that I never ever hear from Qatar Airways again.
In the past three months I have had 1 reroute, 1 delayed baggage and 1 missed connection with 15 hour delay with my regular airline. All of these were handled so well that my customer loyalty was boosted. Qatar Airways seem to have handled their cancellation of my flight like a bunch of sadistic clowns.
Just submitted another cancellation request earlier today, this time I received a "Refund Request" e-mail back immediately, something that I did not get last time.
I just want to get my money back, then I can unsubscribe from their marketing e-mails and set up my spam filters so that I never ever hear from Qatar Airways again.
In the past three months I have had 1 reroute, 1 delayed baggage and 1 missed connection with 15 hour delay with my regular airline. All of these were handled so well that my customer loyalty was boosted. Qatar Airways seem to have handled their cancellation of my flight like a bunch of sadistic clowns.
Jul 1, 2017, 6:15 am
#1004
Join Date: Oct 2007
Location: EDSB
Programs: TK elite & BA Gold
Posts: 263
Datapoint:
BKK DOH CAI was rebooked by the US Callcentre within the 72hours-frame:
BKK DOH CAI in F changed into:
BKK DOH BEY in F and
BEY CAI in C on ME (Skyteam, but parter airline of QR).
Nice and fast phonecall of about 10 minutes including the issue of new tickets.
BKK DOH CAI was rebooked by the US Callcentre within the 72hours-frame:
BKK DOH CAI in F changed into:
BKK DOH BEY in F and
BEY CAI in C on ME (Skyteam, but parter airline of QR).
Nice and fast phonecall of about 10 minutes including the issue of new tickets.
Last edited by foxyankee; Jul 1, 2017 at 7:25 am Reason: typo
Jul 1, 2017, 7:30 am
#1005
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 322
I had HEL-DOH-DXB booked for Thursday 6th July and the status changed to "unconfirmed" today.
I called the Finland contact number and they re-booked me DOH-MCT-DXB (which was my preferred option) quickly and without any issues. The MCT-DXB leg is Oman Air.
I was advised to leave my return flights (11 July) unchanged for now and call again once those become unconfirmed.
I called the Finland contact number and they re-booked me DOH-MCT-DXB (which was my preferred option) quickly and without any issues. The MCT-DXB leg is Oman Air.
I was advised to leave my return flights (11 July) unchanged for now and call again once those become unconfirmed.