Booking upgrades with husband/wife's account
Aug 25, 2016, 10:43 am
#1
Original Poster
Join Date: Jan 2009
Programs: LH, US, UA
Posts: 64
Booking upgrades with husband/wife's account
I guess nothing prevents this but what is the process?
Only the account should call in with the PNRs to upgrade?
Can this be done fully online from the account owner's PC page?
Many thanks
Only the account should call in with the PNRs to upgrade?
Can this be done fully online from the account owner's PC page?
Many thanks
Aug 25, 2016, 12:12 pm
#2
Join Date: Dec 2015
Location: LON
Programs: BAEC Gold, QRPC Silver, Hilton Gold, Bonvoy Gold
Posts: 265
I think that as long as the account holder is not the one travelling, a form has to be filled out and emailed to the relevant QR office. Once you have emailed, I advise you to call them in order to confirm the upgrade.
The form can be found here, click on award form in the language of your choice:
http://www.qatarairways.com/Privileg...b%20Forms.page
Don't forget to also scan the passport/ID of all parties involved, the person travelling and also the account holder. Do also note that if you make the call, the agent might want to speak to the account holder in order to confirm the upgrade.
I went through the entire thing a month or so ago, upgraded my flights using my parents Qcredits and it was quite a long process, I spent hours on the phone because a lot of agents did not understand what I wanted to get done. I called the Doha office in the end and they were a lot more efficient. Also, the web page says email to the generic privilege club but the two different call centres I contacted regarding this (UK and Doha) each asked me to email it to their own email.
The form can be found here, click on award form in the language of your choice:
http://www.qatarairways.com/Privileg...b%20Forms.page
Don't forget to also scan the passport/ID of all parties involved, the person travelling and also the account holder. Do also note that if you make the call, the agent might want to speak to the account holder in order to confirm the upgrade.
I went through the entire thing a month or so ago, upgraded my flights using my parents Qcredits and it was quite a long process, I spent hours on the phone because a lot of agents did not understand what I wanted to get done. I called the Doha office in the end and they were a lot more efficient. Also, the web page says email to the generic privilege club but the two different call centres I contacted regarding this (UK and Doha) each asked me to email it to their own email.
Aug 25, 2016, 1:51 pm
#3
Original Poster
Join Date: Jan 2009
Programs: LH, US, UA
Posts: 64
Many thanks ms101.
The form says "Upgrades are permitted only on one sector from point of departure", but the CALCULATOR allows 2 or more segments to be upgraded for a qmile sum.
So what does it mean? you can only upgrade the first sector after departure?
The form says "Upgrades are permitted only on one sector from point of departure", but the CALCULATOR allows 2 or more segments to be upgraded for a qmile sum.
So what does it mean? you can only upgrade the first sector after departure?
Aug 25, 2016, 3:10 pm
#4
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,088
Forget about these forms and just use the Upgrade feature in the Book award / Redeem with Qmiles part of the PC member account dashboard who wish to use his Qmiles or Qcredit to upgrade the ticket.
Aug 26, 2016, 12:36 am
#5
Join Date: Dec 2015
Location: LON
Programs: BAEC Gold, QRPC Silver, Hilton Gold, Bonvoy Gold
Posts: 265
I tried that at first and it couldn't go through no matter how many times I tried, so I gave up and just used the forms. havane2009 you can upgrade any sectors you want, as long as they are available to upgrade. I upgraded 4 sectors but with married segments rather than individual sectors to get the "discount". However, upgrades at the airport can only be processed one sector at a time.
Aug 26, 2016, 5:24 pm
#6
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,088