Last edit by: CPH-Flyer
READ BEFORE COMMENTING IF YOU ARE NEW,
Hamad International Airport (HIA) offers passengers a number of different lounges.
This thread, is specifically for the Al Safwa First Class Lounge. Information on the other Lounge options at HIA, can be found here.
Does Al Safwa have a web page?
Yes: http://www.qatarairways.com/global/e...-al-safwa.page
Dining Menu
https://www.qatarairways.com/content...-dining-en.pdf
Where can I find Al Safwa Lounge?
The Lounge is located on Level 3 of the airport.
Can I use the Qatar Airways Al Safwa Lounge?
Access is based on your underlying fare bucket. This means that upgraded tickets, maybe except upgrades with QPoints (see post 2735), are not granted access.
Access is thus restricted to Qatar Airways First Class, and OneWorld First Class passengers :
- either holding a First Class boarding pass* for their next flight
- or holding a First Class boarding pass from their previous flight.
Additionally, Privilege Club platinum club travelling on any business-class fare are welcomed into the lounge. This is a facility introduced recently and one that could just as easily disappear.
- Guests are not permitted.
* Operational Upgrades to First do not give access. Upgrades with Qpoints may do give acces (see post 2735 - Sept 2022)
Arrival access on mid and long haul? (eg. coming from LHR in F)
YES
Ex. CAI-DOH-HEL
Arrival access regional F? (eg. coming from CAI in F)
Yes.
Caveat, if your underlying J fare is P, then the no lounge access for business light kicks in. And there is no access.
Privilege Club Platinum members are currently allowed in the lounge when travelling on any QR business-class fare: that could change. Other Oneworld Emerald members are directed to the Platinum lounge(s) when travelling in any class, and the Al Mourjan lounge when travelling on relevant business-class fares. Yup, it gets complicated.
What does the lounge look like?
Reports on the Lounge, can be found here and here. Photographs of the lounge, can be found here.
Is there a Spa?
Yes, there is a full Spa, but you will have to pay for treatments. A full list of treatments available can be found here
What about the sleeping rooms?
Stargold in http://www.flyertalk.com/forum/28199729-post1177.html suggests that access to sleeping rooms is as follows:
'* No reservations allowed - always first-come first-served
* Only available if the remaining time until the flight departure is more than 4 hours
* Passengers are allowed maximum six hours' usage - for any further usage, a fee of QAR 450 is payable for a second block of six hours.
* No F&B of any kind except bottled water in the sleeping rooms.'
What changes can I expect during Ramadan?
Ramadan affects QR and you in many ways so please look at ramadan to see how you are affected.
Updated: 19/11/2023
Hamad International Airport (HIA) offers passengers a number of different lounges.
This thread, is specifically for the Al Safwa First Class Lounge. Information on the other Lounge options at HIA, can be found here.
Does Al Safwa have a web page?
Yes: http://www.qatarairways.com/global/e...-al-safwa.page
Dining Menu
https://www.qatarairways.com/content...-dining-en.pdf
Where can I find Al Safwa Lounge?
The Lounge is located on Level 3 of the airport.
Can I use the Qatar Airways Al Safwa Lounge?
Access is based on your underlying fare bucket. This means that upgraded tickets, maybe except upgrades with QPoints (see post 2735), are not granted access.
Access is thus restricted to Qatar Airways First Class, and OneWorld First Class passengers :
- either holding a First Class boarding pass* for their next flight
- or holding a First Class boarding pass from their previous flight.
Additionally, Privilege Club platinum club travelling on any business-class fare are welcomed into the lounge. This is a facility introduced recently and one that could just as easily disappear.
- Guests are not permitted.
* Operational Upgrades to First do not give access. Upgrades with Qpoints may do give acces (see post 2735 - Sept 2022)
Arrival access on mid and long haul? (eg. coming from LHR in F)
YES
Ex. CAI-DOH-HEL
Arrival access regional F? (eg. coming from CAI in F)
Yes.
Caveat, if your underlying J fare is P, then the no lounge access for business light kicks in. And there is no access.
Privilege Club Platinum members are currently allowed in the lounge when travelling on any QR business-class fare: that could change. Other Oneworld Emerald members are directed to the Platinum lounge(s) when travelling in any class, and the Al Mourjan lounge when travelling on relevant business-class fares. Yup, it gets complicated.
What does the lounge look like?
Reports on the Lounge, can be found here and here. Photographs of the lounge, can be found here.
Is there a Spa?
Yes, there is a full Spa, but you will have to pay for treatments. A full list of treatments available can be found here
What about the sleeping rooms?
Stargold in http://www.flyertalk.com/forum/28199729-post1177.html suggests that access to sleeping rooms is as follows:
'* No reservations allowed - always first-come first-served
* Only available if the remaining time until the flight departure is more than 4 hours
* Passengers are allowed maximum six hours' usage - for any further usage, a fee of QAR 450 is payable for a second block of six hours.
* No F&B of any kind except bottled water in the sleeping rooms.'
What changes can I expect during Ramadan?
Ramadan affects QR and you in many ways so please look at ramadan to see how you are affected.
Updated: 19/11/2023
QR Al Safwa First Class Lounge
#526
Join Date: Jan 2006
Location: BHX
Programs: LH Sen for life; QR Plat; FB Gold; Bonvoy Gold for life
Posts: 370
I arrived at midnight with an 8 hour layover and managed to get a room without any problem. The room was nice but very stuffy - aircon definitely needs looking at.
#528
Join Date: May 2014
Programs: QR Plat, SPG Plat, Hyatt Diamond, HH Diamond, IHG Gold
Posts: 147
I was traveling in F yesterday, got a chance to go into Al Safwa for about 10 mins for a very quick bite + mini tour. This lounge is amazing, blew my mind away. I look forward to spending more time in the future.
#529
Join Date: Apr 2013
Location: MEL
Programs: QFF, AA, LM, EY
Posts: 762
If I am flying on a paid ticket TUN-DOH-AUH with the first leg in J and the second leg in F and I DID NOT choose to take the first available connection, am I eligible for a sleeper room at the lounge ?
How about from an availability perspective, do I have any chance of securing one given that I arrive at about midnight and my connecting flight is at 8am ? Maybe I have more chance at say around 3-4am after most of the flights have departed/boarded ?
Thanks
How about from an availability perspective, do I have any chance of securing one given that I arrive at about midnight and my connecting flight is at 8am ? Maybe I have more chance at say around 3-4am after most of the flights have departed/boarded ?
Thanks
#530
Join Date: Apr 2012
Posts: 3,944
Nizar since you are departing in F you will have access to Al Safwa and all its facilities. This includes the sleeper rooms.
The sleeper rooms are on a first come first served basis and are usually quite busy until 1.00-1.30am. After that there are usually plenty of rooms available.
The sleeper rooms are on a first come first served basis and are usually quite busy until 1.00-1.30am. After that there are usually plenty of rooms available.
#531
Join Date: Sep 2014
Location: Spain, France, Sweden
Programs: Not stuck with an Alliance anymore, Star gold, OW Saph
Posts: 129
AL Safwa lounge map ?
Mayday.... last time i spent a lot of time in the lounge searching for my way.
Is there a map of the lounge somewhere?
Thanks a lot
Is there a map of the lounge somewhere?
Thanks a lot
#532
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
The staff-to-guest ratio is at least 3-1 so just ask someone on your next visit, they'll be happy to show you around or to indicate directions.
#533
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
#534
Join Date: Sep 2014
Location: Spain, France, Sweden
Programs: Not stuck with an Alliance anymore, Star gold, OW Saph
Posts: 129
#535
Join Date: Jun 2006
Location: Europe
Posts: 1,589
Data points:
- You hand in your boarding card at the "hotel" reception as guarantee for the room key card. If you want to leave the lounge at any time during your layover, you need to return the key for your boarding card. Just make sure to say you are coming back (they should ask you).
- I had a layover from 6pm to 8am and had no problem getting a room. (I think they were almost all available when I arrived in the lounge). I left just before 7am and there were 5 or 6 boarding cards (indicating rooms occupied) at reception. I nipped back a few times during the evening and never saw a soul.
- Just to confirm, there are 12 rooms: 8 singles and 4 with two beds.
- The lounge was fairly busy while I arrived, but emptied rapidly from about 8pm (presumably with the departure of most of the evening regional flights). Then there were no more than 10 people around until the pre-midnight peak.
- The service is good, but as others have noted, the food is mediocre, and they still have the photocopied menus! Breakfast was OK, though.
- No Krug in evidence, although it may have been available on request. Never saw it being offered.
- The two white wines they had were the business class wines! The awful South African sauvignon blanc (which they have now replaced on board, it seems) and a mediocre French chardonnay.
To those who haven't visited the lounge yet, and are underwhelmed by the pictures - don't be. The huge proportions of the lounge and the minimalist architecture don't come across well in photos. It is visually stunning, and needs to be seen to be believed.
#536
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
I'm in the Al Safwa at the moment (just passed midnight local time).
The Lounge isn't busy, but there are certainly more people than I have seen before. Most are perched in the Dining Area, ensuring the seating area by the fountain is empty and quiet (actually, real First World Problem...the fountain noise is really irritating).
Anyhoo, I've asked the Receptionist about a Sleeping Room, and he has said there are a few still available. I'm only here for a couple of hours, so don't need one, but I thought as appreciate data point it might help.
The Lounge isn't busy, but there are certainly more people than I have seen before. Most are perched in the Dining Area, ensuring the seating area by the fountain is empty and quiet (actually, real First World Problem...the fountain noise is really irritating).
Anyhoo, I've asked the Receptionist about a Sleeping Room, and he has said there are a few still available. I'm only here for a couple of hours, so don't need one, but I thought as appreciate data point it might help.
#537
Join Date: Apr 2012
Posts: 3,944
railways thank you for your comments about the lounge.
I have formed the following opinion :
"Based upon this thread, especially the photos, it is my opinion that Al Safwa consists of a maze of corridors and a number of smaller, but by no means small, rooms.
Al Safwa gives the impression of a number of rooms each trying to look big and important whilst Al Mourjan is huge space trying to look smaller and intimate by the judicious use of furnishings and fittings.
I have not used, nor do I expect to use, Al Safwa so my opinions are based entirely upon what has been published in this thread."
How far off the reality of the lounge am I?
To those who haven't visited the lounge yet, and are underwhelmed by the pictures - don't be. The huge proportions of the lounge and the minimalist architecture don't come across well in photos. It is visually stunning, and needs to be seen to be believed.
"Based upon this thread, especially the photos, it is my opinion that Al Safwa consists of a maze of corridors and a number of smaller, but by no means small, rooms.
Al Safwa gives the impression of a number of rooms each trying to look big and important whilst Al Mourjan is huge space trying to look smaller and intimate by the judicious use of furnishings and fittings.
I have not used, nor do I expect to use, Al Safwa so my opinions are based entirely upon what has been published in this thread."
How far off the reality of the lounge am I?
#538
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
railways thank you for your comments about the lounge.
I have formed the following opinion :
"Based upon this thread, especially the photos, it is my opinion that Al Safwa consists of a maze of corridors and a number of smaller, but by no means small, rooms.
Al Safwa gives the impression of a number of rooms each trying to look big and important whilst Al Mourjan is huge space trying to look smaller and intimate by the judicious use of furnishings and fittings.
I have not used, nor do I expect to use, Al Safwa so my opinions are based entirely upon what has been published in this thread."
How far off the reality of the lounge am I?
I have formed the following opinion :
"Based upon this thread, especially the photos, it is my opinion that Al Safwa consists of a maze of corridors and a number of smaller, but by no means small, rooms.
Al Safwa gives the impression of a number of rooms each trying to look big and important whilst Al Mourjan is huge space trying to look smaller and intimate by the judicious use of furnishings and fittings.
I have not used, nor do I expect to use, Al Safwa so my opinions are based entirely upon what has been published in this thread."
How far off the reality of the lounge am I?
The best way to describe the Al Safwa, is perhaps as 'The Best Hide & Seek Playground in the World'.
#539
Join Date: Mar 2009
Location: El Gouna , Hurghada (HRG)
Programs: BAEC:Silver ,IHG:Spire Amb ,QR:Silver,HH:Diamond
Posts: 374
railways thank you for your comments about the lounge.
I have formed the following opinion :
"Based upon this thread, especially the photos, it is my opinion that Al Safwa consists of a maze of corridors and a number of smaller, but by no means small, rooms.
Al Safwa gives the impression of a number of rooms each trying to look big and important whilst Al Mourjan is huge space trying to look smaller and intimate by the judicious use of furnishings and fittings.
I have not used, nor do I expect to use, Al Safwa so my opinions are based entirely upon what has been published in this thread."
How far off the reality of the lounge am I?
I have formed the following opinion :
"Based upon this thread, especially the photos, it is my opinion that Al Safwa consists of a maze of corridors and a number of smaller, but by no means small, rooms.
Al Safwa gives the impression of a number of rooms each trying to look big and important whilst Al Mourjan is huge space trying to look smaller and intimate by the judicious use of furnishings and fittings.
I have not used, nor do I expect to use, Al Safwa so my opinions are based entirely upon what has been published in this thread."
How far off the reality of the lounge am I?
#540
Join Date: Jul 2000
Location: AUH
Posts: 8,266
A few notes from my recent visit:
- I can confirm that no guests are permitted, even if the guest is travelling in QR J. Therefore I had to stick to Mourjan until my mother's flight (to Seoul, hence no F) left. However, they did allow her to have a brief tour of the lounge.
- Architecturally one of the most stunning lounges that I have ever seen. The sense of scale and the extremely high quality materials really comes through. The spaces are particularly beautiful in the evening when it is lit solely by the lighting, rather than mixed with sunlight. The museum pieces (on loan from the Museum of Islamic Art) and the huge Keith Haring piece were nice touches.
- That, however, does not mean it is a space where you feel comfortable/homely. I was told during the tour that the interior architecture/design takes its cues from the Museum of Islamic Art, and I can definitely see a degree of "museum-ness" about the decor. In many ways it is the antithesis to the Pier F at HKG, which feels like your very wealthy uncle's apartment.
- There were no sleeping rooms available at first (late evening) but one became available at 1am - I would recommend putting your name down on the list as soon as you arrive, if you plan to use it.
- Speaking of which, it was a perfectly adequate space to rest and looks nice in the flesh. Criticisms of "looking like a cheap motel" are unjustified, unless there is a whole world of cheap motels I have yet to come across.
- Food did not impress, unfortunately. The spaghetti bolognaise was decent, but the lamb chops were overcooked as warned in this thread. During a chat with the F&B manager, I was surprised to discover that the airport rules does not allow any open fire cooking in the kitchen, and therefore the food arrives half pre-cooked from the catering facility much like the meals onboard. In essence, think of the very impressive-looking kitchen as being little more than an aircraft galley, and the complaints regarding the food makes much more sense...
- They will not serve the deli section items (i.e. sandwiches/sushi) in the main restaurant - you must physically go there and get it yourself, which I thought was an unnecessary layer of inconvenience. It should be easy enough to include the Deli items in the printed menu.
- Curiously, the service in the restaurant area was pretty slow and spotty, considering the nearly 1:1 ratio of diners to servers.
- Truly awful wi-fi which relies on the general airport free wi-fi service. Absolutely infuriating to essentially go back in time to the sub-1Mbps ADSL days - both this and the Mourjan lounges really, really need their own dedicated wi-fi.
- I can confirm that no guests are permitted, even if the guest is travelling in QR J. Therefore I had to stick to Mourjan until my mother's flight (to Seoul, hence no F) left. However, they did allow her to have a brief tour of the lounge.
- Architecturally one of the most stunning lounges that I have ever seen. The sense of scale and the extremely high quality materials really comes through. The spaces are particularly beautiful in the evening when it is lit solely by the lighting, rather than mixed with sunlight. The museum pieces (on loan from the Museum of Islamic Art) and the huge Keith Haring piece were nice touches.
- That, however, does not mean it is a space where you feel comfortable/homely. I was told during the tour that the interior architecture/design takes its cues from the Museum of Islamic Art, and I can definitely see a degree of "museum-ness" about the decor. In many ways it is the antithesis to the Pier F at HKG, which feels like your very wealthy uncle's apartment.
- There were no sleeping rooms available at first (late evening) but one became available at 1am - I would recommend putting your name down on the list as soon as you arrive, if you plan to use it.
- Speaking of which, it was a perfectly adequate space to rest and looks nice in the flesh. Criticisms of "looking like a cheap motel" are unjustified, unless there is a whole world of cheap motels I have yet to come across.
- Food did not impress, unfortunately. The spaghetti bolognaise was decent, but the lamb chops were overcooked as warned in this thread. During a chat with the F&B manager, I was surprised to discover that the airport rules does not allow any open fire cooking in the kitchen, and therefore the food arrives half pre-cooked from the catering facility much like the meals onboard. In essence, think of the very impressive-looking kitchen as being little more than an aircraft galley, and the complaints regarding the food makes much more sense...
- They will not serve the deli section items (i.e. sandwiches/sushi) in the main restaurant - you must physically go there and get it yourself, which I thought was an unnecessary layer of inconvenience. It should be easy enough to include the Deli items in the printed menu.
- Curiously, the service in the restaurant area was pretty slow and spotty, considering the nearly 1:1 ratio of diners to servers.
- Truly awful wi-fi which relies on the general airport free wi-fi service. Absolutely infuriating to essentially go back in time to the sub-1Mbps ADSL days - both this and the Mourjan lounges really, really need their own dedicated wi-fi.