Overbooking in Y and Op-Ups
#1
Original Poster
Join Date: Apr 2015
Location: Paris
Programs: Flying Blue Plat, BA Gold
Posts: 48
Overbooking in Y and Op-Ups
Told at check-in a few nights ago that I would be the only one in J, and so chose a seat in the 30 seat forward cabin of 777. Then boarded an hour later to find 29 people op-upped into the cabin.
This resulted in a reduced service, they ran out of the meal I wanted even though I was the only one in full-fare (or any fare!) J. It was also a night flight, so I couldn't get any sleep due to the others eating at ridiculous hours, lights on etc.
Is this normal? I really felt like a mug that I paid about 4x as much for the same flight when I probably would have been op-upped anyway...
This resulted in a reduced service, they ran out of the meal I wanted even though I was the only one in full-fare (or any fare!) J. It was also a night flight, so I couldn't get any sleep due to the others eating at ridiculous hours, lights on etc.
Is this normal? I really felt like a mug that I paid about 4x as much for the same flight when I probably would have been op-upped anyway...
#2
#3
FlyerTalk Evangelist
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
QR will overbook the Y cabin, but I would be surprised if they upgraded 30 Y passengers purely due to overbooking. They understand that if they sell everything they are too cheap.
But the Philippines flights are an interesting example of staff travel.
QR has many employees from the Philippines, almost all of whom are not senior enough to be allowed to buy rebate tickets in J.
They will be accepted for travel if there is a seat, but QR will upgrade a regular Y passenger and seat the staff member in Y rather than seat the staff member in J.
I think that the most likely explanation is that QR was actually 11 seats undersold in Y and accepted 40 staff travellers, causing 29 Y passengers to be upgraded. Or similar numbers.
But the Philippines flights are an interesting example of staff travel.
QR has many employees from the Philippines, almost all of whom are not senior enough to be allowed to buy rebate tickets in J.
They will be accepted for travel if there is a seat, but QR will upgrade a regular Y passenger and seat the staff member in Y rather than seat the staff member in J.
I think that the most likely explanation is that QR was actually 11 seats undersold in Y and accepted 40 staff travellers, causing 29 Y passengers to be upgraded. Or similar numbers.
#4
Join Date: Jan 2015
Posts: 152
Told at check-in a few nights ago that I would be the only one in J, and so chose a seat in the 30 seat forward cabin of 777. Then boarded an hour later to find 29 people op-upped into the cabin.
This resulted in a reduced service, they ran out of the meal I wanted even though I was the only one in full-fare (or any fare!) J. It was also a night flight, so I couldn't get any sleep due to the others eating at ridiculous hours, lights on etc.
Is this normal? I really felt like a mug that I paid about 4x as much for the same flight when I probably would have been op-upped anyway...
This resulted in a reduced service, they ran out of the meal I wanted even though I was the only one in full-fare (or any fare!) J. It was also a night flight, so I couldn't get any sleep due to the others eating at ridiculous hours, lights on etc.
Is this normal? I really felt like a mug that I paid about 4x as much for the same flight when I probably would have been op-upped anyway...
#6
Join Date: Jan 2015
Posts: 152
#7
Join Date: Feb 2012
Programs: BA Bronze
Posts: 533
I did FRA - DOH - AUH in April.
FRA- DOH on the A350 in J. Cabin seemed a reasonable mix of leisure/business maybe less than half fullm with pax, then just before boarding closes in troops about 5 or 6 i assume pilots with the white shirts, epillettes missing all sat in J and all immediately got settled and slept most of the way.
No issues with them at all but we had an 18 month old who wanted to wander and would occasionally stop near one of them i would never let my child deliberately touch or disturb any fare/non fare paying pax but the second they saw him they kept chuntering and turning over for sleep i guess. Made me feel like i was the one disturbing this group so would try and keep our son away from those seats out of respect. The second he began any kind of crying which we try and get on top of straight away they would all just stare at us. I then i thought sod it its public transport you're on a freebie so if you don't like a toddler wandering about were on holiday...get your own private plane...cheesed me off a bit
FRA- DOH on the A350 in J. Cabin seemed a reasonable mix of leisure/business maybe less than half fullm with pax, then just before boarding closes in troops about 5 or 6 i assume pilots with the white shirts, epillettes missing all sat in J and all immediately got settled and slept most of the way.
No issues with them at all but we had an 18 month old who wanted to wander and would occasionally stop near one of them i would never let my child deliberately touch or disturb any fare/non fare paying pax but the second they saw him they kept chuntering and turning over for sleep i guess. Made me feel like i was the one disturbing this group so would try and keep our son away from those seats out of respect. The second he began any kind of crying which we try and get on top of straight away they would all just stare at us. I then i thought sod it its public transport you're on a freebie so if you don't like a toddler wandering about were on holiday...get your own private plane...cheesed me off a bit
#8
Join Date: Aug 2010
Programs: QR Gold, BAEC, Marriott Rewards Gold, SPG Gold
Posts: 1,142
I did FRA - DOH - AUH in April.
FRA- DOH on the A350 in J. Cabin seemed a reasonable mix of leisure/business maybe less than half fullm with pax, then just before boarding closes in troops about 5 or 6 i assume pilots with the white shirts, epillettes missing all sat in J and all immediately got settled and slept most of the way.
No issues with them at all but we had an 18 month old who wanted to wander and would occasionally stop near one of them i would never let my child deliberately touch or disturb any fare/non fare paying pax but the second they saw him they kept chuntering and turning over for sleep i guess. Made me feel like i was the one disturbing this group so would try and keep our son away from those seats out of respect. The second he began any kind of crying which we try and get on top of straight away they would all just stare at us. I then i thought sod it its public transport you're on a freebie so if you don't like a toddler wandering about were on holiday...get your own private plane...cheesed me off a bit
FRA- DOH on the A350 in J. Cabin seemed a reasonable mix of leisure/business maybe less than half fullm with pax, then just before boarding closes in troops about 5 or 6 i assume pilots with the white shirts, epillettes missing all sat in J and all immediately got settled and slept most of the way.
No issues with them at all but we had an 18 month old who wanted to wander and would occasionally stop near one of them i would never let my child deliberately touch or disturb any fare/non fare paying pax but the second they saw him they kept chuntering and turning over for sleep i guess. Made me feel like i was the one disturbing this group so would try and keep our son away from those seats out of respect. The second he began any kind of crying which we try and get on top of straight away they would all just stare at us. I then i thought sod it its public transport you're on a freebie so if you don't like a toddler wandering about were on holiday...get your own private plane...cheesed me off a bit
However, precisely because it's public transport, as a matter of basic safety I believe toddlers shouldn't wander around a plane. Unexpected turbulence can occur, crew & pax can be walking around with hot food & drink & younger children don't always understand the concept of 'do not disturb'. Maybe they were repositioning crew who needed to rest, who knows?
Perhaps you could hire a private jet to enable unhindered wandering during your holiday flights...
#9
Join Date: Jan 2015
Posts: 152
Having travelled with a toddler severally, I know not to let my baby go more than one seat away from me. We usually got bulkhead seating until she was 2 so peek a boo with the curtains was a favorite and I guess I am lucky but pax in the back row always seemed to want to make faces at her which she enjoyed a lot. Lastly, I tried to sleep deprive her right before the flight and give her a teaspoon of piriton as soon as we checked in (something I regret now) so she can sleep through the flight when I was too tired to run around.
#10
FlyerTalk Evangelist
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
Pilots repositioning are accommodated in J on a firm basis whilst staff on holiday only get J on a 'space available' basis. QR will also displace a fare paying passenger to accommodate a positioning pilot. Together these indicate to me that positioning flight crew should not be considered to be on a "freebie".
I think that you are a bit unfair in your assessment.