on-line booking
Dec 19, 2014, 5:00 am
#1
Original Poster
Join Date: Dec 2014
Location: Netherlands
Programs: Star/Skyteam/Oneworld
Posts: 2
on-line booking
I made an on-line booking on QT a few weeks back (SHJ-DOH) and paid by credit card. The tickets were issued and the money taken from my credit card.
Now I keep getting messages to finalise my booking or my reservation wil be cancelled! I have to send a scan of my passport and a scan of my credit card statement. How rediculous is that? I make about 100 flights a year with the most obscure airlines and I have never come across anything like this.
I called the reservations department and initially they told me that I need to show my credit card on departure for security reasons, thats fine. I thought this would be the end of the e-mails but now I have received another one requesting the scans again! Called reservations again and now they told me its a random action to make sure the pax booked are genuine. I am absolutely confused and will never use QT again. Anyone else there with the same experience?
Now I keep getting messages to finalise my booking or my reservation wil be cancelled! I have to send a scan of my passport and a scan of my credit card statement. How rediculous is that? I make about 100 flights a year with the most obscure airlines and I have never come across anything like this.
I called the reservations department and initially they told me that I need to show my credit card on departure for security reasons, thats fine. I thought this would be the end of the e-mails but now I have received another one requesting the scans again! Called reservations again and now they told me its a random action to make sure the pax booked are genuine. I am absolutely confused and will never use QT again. Anyone else there with the same experience?
Dec 19, 2014, 8:32 am
#2
Join Date: Aug 2005
Location: Magic Kingdom
Programs: AA Exp, Radisson VIP, Expedia OneKey Platinum, Hilton Gold, Bonvoy Gold, Hyatt Explorist, Amex Plati
Posts: 432
Just be glad that they even accepted your card online. Mine only works about 1 out of every 5 times.
But about your issue, I got the following after the last booking when my card got accepted:
Your reservation is still active; however you will need to complete payment verification before your flight by submitting the Valid Passport scanned copy of Credit Card holder at www.qatarairways.com/cardpayment or at the City Ticketing Office/Airport Ticketing Office at the earliest.
If this cannot be done, please ensure that you are able to present the credit card used for the purchase at the check-in counter.
Failure to do so may result in you not being able to board your flight and additional fees may be charged depending on the fare conditions of your ticket according to Qatar Airways’ General Conditions Of Carriage.
But about your issue, I got the following after the last booking when my card got accepted:
Your reservation is still active; however you will need to complete payment verification before your flight by submitting the Valid Passport scanned copy of Credit Card holder at www.qatarairways.com/cardpayment or at the City Ticketing Office/Airport Ticketing Office at the earliest.
If this cannot be done, please ensure that you are able to present the credit card used for the purchase at the check-in counter.
Failure to do so may result in you not being able to board your flight and additional fees may be charged depending on the fare conditions of your ticket according to Qatar Airways’ General Conditions Of Carriage.
Dec 20, 2014, 7:01 am
#3
Join Date: May 2014
Programs: QR Plat, SPG Plat, Hyatt Diamond, HH Diamond, IHG Gold
Posts: 147
QR has had some recent glitches in their payment process. They recently changed / updated their payment gateway, which I believe has some issues.
I've traveled on QR about 88 times this year, a total of about 50 unique bookings. I only faced 2-4 credit card problems, one was similar to yours, others were different.
In my case, I paid for the ticket, it showed up on my credit card online statement. When I tried to check in online, I got an error. I called QR's call center, they informed me that they didn't receive the payment, so I sent them a copy of the online CC statement as proof. That fixed the problem.
I've traveled on QR about 88 times this year, a total of about 50 unique bookings. I only faced 2-4 credit card problems, one was similar to yours, others were different.
In my case, I paid for the ticket, it showed up on my credit card online statement. When I tried to check in online, I got an error. I called QR's call center, they informed me that they didn't receive the payment, so I sent them a copy of the online CC statement as proof. That fixed the problem.
Dec 27, 2014, 6:39 pm
#5
Join Date: Jun 2004
Location: Liberty International...
Programs: OMNI Platinum
Posts: 9,721
Is this mandatory? I haven't received anything asking for such. I booked a flight for my dad using my card. Should I go ahead and do the credit card verification just in case, his flight is on next Sunday, and I wont be at the airport to show them the card.
Dec 29, 2014, 1:14 pm
#6
Join Date: May 2014
Programs: QR Plat, SPG Plat, Hyatt Diamond, HH Diamond, IHG Gold
Posts: 147
Not mandatory. These glitches are exceptions. As long as you have a ticket number, then you're good. I'm not saying a reference number, but a ticket number. They are different things. A successful booking = reference number + ticket number. A bad booking = a reference number only.
Dec 29, 2014, 9:55 pm
#7
Join Date: Jun 2004
Location: Liberty International...
Programs: OMNI Platinum
Posts: 9,721
Not mandatory. These glitches are exceptions. As long as you have a ticket number, then you're good. I'm not saying a reference number, but a ticket number. They are different things. A successful booking = reference number + ticket number. A bad booking = a reference number only.
The email i got from them shows booking reference and an e-ticket number. However, I went ahead and did the card verification since Qatar's booking portal doesn't allow you to enter the passenger details such as dob and passport, which i find strange.
