Apr 9, 2015, 8:51 pm
Last edit by: Schwann
PLEASE NOTE: The below information is largely out of date as of 2023 and needs to be updated:
Hamad International Airport (HIA) offers passengers a number of different lounges. The Departure Lounges at HIA include :
Qatar Airways Al Safwa Lounge - QR and OW First Class Passengers only
Qatar Airways Al Mourjan Lounge - QR and OW First and Business Class Passengers only
HIA First Class Lounge
HIA Business Class Lounge
Oryx Lounge
Al Maha lounge
Additionally, there is an arrivals lounge for those exiting the airport (either very long connection or if Doha is their final destination)
For information on which lounge to use, when travelling with QR, at other airports, please see here.
Which Departure Lounge can I use?
Qatar Airways Al Safwa Lounge - The Lounge access is only for Qatar Airways and Oneworld First Class passengers and is located on Level 3 of the airport. Arriving on a longhaul Qatar First class qualifies for lounge access even if connecting flight is not in F. Reports on the Lounge, can be found here(external link) and here. Photographs of the lounge, can be found here (external). Wiki for Al Safwa is here.
The absolute minimum requirement for access is a boarding card for a flight departing in F or a boarding card for an incoming longhaul F flight. Op-ups and guests are not admitted.
Qatar Airways Al Mourjan Lounge - The Lounge access is only for Qatar Airways and Oneworld First and Business Class passengers and is located on Level 3 of the airport. Information and photographs can be found here - here. A thread has recently been started specific to Al Mourjan - http://www.flyertalk.com/forum/qatar...ss-lounge.html. Existing posts in this thread about Al Mourjan will be moved there as time permits.
The absolute minimum requirement for access is a boarding card for a flight departing in J or a boarding card for an incoming longhaul J flight.
HIA First Class Lounge - The First Class Lounge is located on Concourse A, Level 2 at the airport and offers facilities which include complimentary high-speed Wi-Fi, shower facilities, conference rooms, smoking rooms, family rooms, a business centre and a nursery. First or Business class ticketed passengers as well as QR Privilege Club Platinum and Oneworld alliance Emerald members may access this facility.
The absolute minimum requirement for access is a boarding card showing OWE status for your departing flight.
HIA Business Class Lounge - This lounge, that caters for First or Business class ticketed passengers as well as QR Privilege Club, Platinum Gold and Silver members and oneworld alliance Emerald and Sapphire members, is located on Concourse A, Level 2 at the airport, and offers facilities which include complimentary high-speed Wi-Fi, shower facilities, conference rooms, smoking rooms, family rooms, a business centre and a nursery.
The absolute minimum requirement for access is a boarding card showing OWS status for your departing flight.
Oryx Lounge - May be used only by eligible customers when travelling on: British Airways, Cathay Pacific, Royal Jordanian, SriLankan Airlines. Economy passengers will be able to gain access to the lounge for a fee of QAR 200 (USD 55).
Al Maha Lounge - Available to priority pass members. Located opposite the entrance to the Oryx Lounge.
Arrivals Lounge - There are essentially 2 - the first one is prior to immigration and has some snacks, drinks, and a seating area, as well as a dedicated immigration booth. The second (and main) one is just outside customs to the left, near the W.H. Smith store. This one has snacks, drinks, a menu to order from, showers, etc. Both arrivals lounges are for QR J passengers only, oneworld status alone will not get you into the lounge.
Opening Times
QR lounges are open 24 hours/day and serve no alcoholic beverages during Ramadan (27 May-25 June 2017 and 16 May-14 June 2018).
Luggage facilites
There are luggage boxes for hand luggage in Al Safwa, Al Mourjan, First Class and Business Class lounges.
Transit Options
Alternatives for long transits:
Hamad International Airport (HIA) offers passengers a number of different lounges. The Departure Lounges at HIA include :
Qatar Airways Al Safwa Lounge - QR and OW First Class Passengers only
Qatar Airways Al Mourjan Lounge - QR and OW First and Business Class Passengers only
HIA First Class Lounge
HIA Business Class Lounge
Oryx Lounge
Al Maha lounge
Additionally, there is an arrivals lounge for those exiting the airport (either very long connection or if Doha is their final destination)
For information on which lounge to use, when travelling with QR, at other airports, please see here.
Which Departure Lounge can I use?
Qatar Airways Al Safwa Lounge - The Lounge access is only for Qatar Airways and Oneworld First Class passengers and is located on Level 3 of the airport. Arriving on a longhaul Qatar First class qualifies for lounge access even if connecting flight is not in F. Reports on the Lounge, can be found here(external link) and here. Photographs of the lounge, can be found here (external). Wiki for Al Safwa is here.
The absolute minimum requirement for access is a boarding card for a flight departing in F or a boarding card for an incoming longhaul F flight. Op-ups and guests are not admitted.
Qatar Airways Al Mourjan Lounge - The Lounge access is only for Qatar Airways and Oneworld First and Business Class passengers and is located on Level 3 of the airport. Information and photographs can be found here - here. A thread has recently been started specific to Al Mourjan - http://www.flyertalk.com/forum/qatar...ss-lounge.html. Existing posts in this thread about Al Mourjan will be moved there as time permits.
The absolute minimum requirement for access is a boarding card for a flight departing in J or a boarding card for an incoming longhaul J flight.
HIA First Class Lounge - The First Class Lounge is located on Concourse A, Level 2 at the airport and offers facilities which include complimentary high-speed Wi-Fi, shower facilities, conference rooms, smoking rooms, family rooms, a business centre and a nursery. First or Business class ticketed passengers as well as QR Privilege Club Platinum and Oneworld alliance Emerald members may access this facility.
The absolute minimum requirement for access is a boarding card showing OWE status for your departing flight.
HIA Business Class Lounge - This lounge, that caters for First or Business class ticketed passengers as well as QR Privilege Club, Platinum Gold and Silver members and oneworld alliance Emerald and Sapphire members, is located on Concourse A, Level 2 at the airport, and offers facilities which include complimentary high-speed Wi-Fi, shower facilities, conference rooms, smoking rooms, family rooms, a business centre and a nursery.
The absolute minimum requirement for access is a boarding card showing OWS status for your departing flight.
Oryx Lounge - May be used only by eligible customers when travelling on: British Airways, Cathay Pacific, Royal Jordanian, SriLankan Airlines. Economy passengers will be able to gain access to the lounge for a fee of QAR 200 (USD 55).
Al Maha Lounge - Available to priority pass members. Located opposite the entrance to the Oryx Lounge.
Arrivals Lounge - There are essentially 2 - the first one is prior to immigration and has some snacks, drinks, and a seating area, as well as a dedicated immigration booth. The second (and main) one is just outside customs to the left, near the W.H. Smith store. This one has snacks, drinks, a menu to order from, showers, etc. Both arrivals lounges are for QR J passengers only, oneworld status alone will not get you into the lounge.
Opening Times
QR lounges are open 24 hours/day and serve no alcoholic beverages during Ramadan (27 May-25 June 2017 and 16 May-14 June 2018).
Luggage facilites
There are luggage boxes for hand luggage in Al Safwa, Al Mourjan, First Class and Business Class lounges.
Transit Options
Alternatives for long transits:
- Free tour of Doha: if your transit time is between 5 and 12 hours
- Qatar-now-offers-free-96-hour-visa
- QR-organized transit accommodation (inclusive of entry visas, airport transfers, and meals): if your transit time is between 8 and 24 hours. You may qualify for free or fixed rate access (also see this thread)
- The Airport Hotel, inside international area of the airport
QR Lounges at HIA
Feb 22, 2015, 5:29 am
#826
Join Date: Nov 2012
Location: Sydney
Posts: 267
There's obviously no guarantee that it'll stay, but I don't think the Krug will go away once Al Safwa opens (unless someone's heard the news for 100% that it'll go?)
Reason? They had it at the J premium terminal in the old Doha airport, with VCP La Grande Dame in F.
So once Al Safwa opens and all the Y flying elites are sent to the other lounges, the crowding issue will automatically fix itself at Al Mourjan and chances are, Krug will probably stay.
Reason? They had it at the J premium terminal in the old Doha airport, with VCP La Grande Dame in F.
So once Al Safwa opens and all the Y flying elites are sent to the other lounges, the crowding issue will automatically fix itself at Al Mourjan and chances are, Krug will probably stay.
Feb 22, 2015, 7:17 am
#827
Join Date: Aug 2005
Location: Magic Kingdom
Programs: AA Exp, Radisson VIP, Expedia OneKey Platinum, Hilton Gold, Bonvoy Gold, Hyatt Explorist, Amex Plati
Posts: 435
When I asked about the kitchen the guy told me a week or two weeks. But I a minute earlier I had overheard the same guy tell another guest "just one week."
It's like for Al Safwa Lounge. We've heard of people saying end of February or March. A few weeks ago one of the bartenders told me end of 2015. For me, the best answer of all was the one who shrugged and said "not for some while."
Feb 22, 2015, 8:19 am
#828
Join Date: Jun 2014
Location: Singapore and KL
Programs: HH Diamond, BA Gold, Marriott Platinum Premier, IHG Gold, Phyllis Court Junior Member
Posts: 360
When you say the other lounges, do you mean the Oryx lounge? It would be really depressing for Oneworld elites to be lumped in with fee-paying guests there. If I understand correctly, the old airport had dedicated first and business class lounges for elites.
Feb 22, 2015, 8:28 am
#829
Join Date: Dec 2009
Posts: 842
For the people curious about what other lounges are in store, the following are some of what is in progress:
- Al-Safwa First Class Lounge.
- 2 Lounges (1 First and 1 Business) at the North Node to serve the farthest C-gates, as well as the D and E gates. I believe these will be a while away. The North Node will have more duty free, more food options and an additional 100 rooms for the airport hotel.
- VIP lounge, this one is apparently complete already.
Currently the First class passengers, the VIP passengers and the ones using the farthest C, D and E gates all use Al-Mourjan, so once all these open it should reduce the load significantly on Al-Mourjan.
- Al-Safwa First Class Lounge.
- 2 Lounges (1 First and 1 Business) at the North Node to serve the farthest C-gates, as well as the D and E gates. I believe these will be a while away. The North Node will have more duty free, more food options and an additional 100 rooms for the airport hotel.
- VIP lounge, this one is apparently complete already.
Currently the First class passengers, the VIP passengers and the ones using the farthest C, D and E gates all use Al-Mourjan, so once all these open it should reduce the load significantly on Al-Mourjan.
Feb 22, 2015, 9:48 am
#830
Suspended
Join Date: Jan 2014
Posts: 2,685
And there was a separate Silver lounge
It was quite bleak.
Feb 22, 2015, 11:17 am
#831
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
Not familiar with DOH lounges so please clarify.
I thought Al-Mourjan only serves true J (and for now F) passengers on QR and partners like CX and that eites go to other lounges like Oryx? Or can elites still go Al-Mourjan, and if so when is this going to change?
Thank you.
I thought Al-Mourjan only serves true J (and for now F) passengers on QR and partners like CX and that eites go to other lounges like Oryx? Or can elites still go Al-Mourjan, and if so when is this going to change?
Thank you.
Feb 22, 2015, 11:28 am
#832
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
Just back from trip. Al-mourjan is open to biz and first and one world sapphire upwards regardless of class well at least that's we were told
We asked at al-Mourjan about using oryx lounge. They were not sure and told us to go ask. We did and were told it is not one world lounge do we would need to pay
To be honest I am not 100% sure the staff know the differences in the lounges
We asked at al-Mourjan about using oryx lounge. They were not sure and told us to go ask. We did and were told it is not one world lounge do we would need to pay
To be honest I am not 100% sure the staff know the differences in the lounges
Feb 22, 2015, 3:33 pm
#833
Join Date: Nov 2012
Location: Sydney
Posts: 267
Not familiar with DOH lounges so please clarify.
I thought Al-Mourjan only serves true J (and for now F) passengers on QR and partners like CX and that eites go to other lounges like Oryx? Or can elites still go Al-Mourjan, and if so when is this going to change?
Thank you.
I thought Al-Mourjan only serves true J (and for now F) passengers on QR and partners like CX and that eites go to other lounges like Oryx? Or can elites still go Al-Mourjan, and if so when is this going to change?
Thank you.
But Hamad airport in itself is like a 3/4 finished product so the Al Safwa isn't open along with a few other spaces, thus it seems like everyone above OWS is being directed to Al Mourjan in the meantime.
It is perceived that when the other facilities are fully operational, the rules will revert to the normal QR rules which is to segregate the premium passengers from the Y flying elites (just like the old Doha or the current LHR arrangement).
When will it happen or whether this will happen? Nobody will know for sure.
Feb 22, 2015, 4:23 pm
#834
Join Date: Aug 2005
Location: Magic Kingdom
Programs: AA Exp, Radisson VIP, Expedia OneKey Platinum, Hilton Gold, Bonvoy Gold, Hyatt Explorist, Amex Plati
Posts: 435
An amazing lot of this airport is still unopened as it nears the 1-year anniversary of opening.
Feb 22, 2015, 10:28 pm
#835
Join Date: Dec 2009
Posts: 842
arabiamark,
All the C gates are operational. Currently D20 to D24 and E20 to E24 (10 bus gates) are operational too.
As for D1 to D4 and E1 to E4 (8 bridge gates), even though they are closed off they are pretty much done, if you peek through you will see everything is in place and even the screens at the boarding gates are switched on.
I don't know what the hold off is, it could be contract issues or awaiting civil defence clearances (there is a huge backlog for that in Qatar right now). Once this areas is opened, the automated people mover train will start running inside the terminal.
You are right that the lounges there are a long way off, I was just pointing out what was on the way.
All the C gates are operational. Currently D20 to D24 and E20 to E24 (10 bus gates) are operational too.
As for D1 to D4 and E1 to E4 (8 bridge gates), even though they are closed off they are pretty much done, if you peek through you will see everything is in place and even the screens at the boarding gates are switched on.
I don't know what the hold off is, it could be contract issues or awaiting civil defence clearances (there is a huge backlog for that in Qatar right now). Once this areas is opened, the automated people mover train will start running inside the terminal.
You are right that the lounges there are a long way off, I was just pointing out what was on the way.
Feb 23, 2015, 7:54 am
#836
Join Date: Aug 2005
Location: Magic Kingdom
Programs: AA Exp, Radisson VIP, Expedia OneKey Platinum, Hilton Gold, Bonvoy Gold, Hyatt Explorist, Amex Plati
Posts: 435
arabiamark,
All the C gates are operational. Currently D20 to D24 and E20 to E24 (10 bus gates) are operational too.
As for D1 to D4 and E1 to E4 (8 bridge gates), even though they are closed off they are pretty much done, if you peek through you will see everything is in place and even the screens at the boarding gates are switched on.
I don't know what the hold off is, it could be contract issues or awaiting civil defence clearances (there is a huge backlog for that in Qatar right now). Once this areas is opened, the automated people mover train will start running inside the terminal.
You are right that the lounges there are a long way off, I was just pointing out what was on the way.
All the C gates are operational. Currently D20 to D24 and E20 to E24 (10 bus gates) are operational too.
As for D1 to D4 and E1 to E4 (8 bridge gates), even though they are closed off they are pretty much done, if you peek through you will see everything is in place and even the screens at the boarding gates are switched on.
I don't know what the hold off is, it could be contract issues or awaiting civil defence clearances (there is a huge backlog for that in Qatar right now). Once this areas is opened, the automated people mover train will start running inside the terminal.
You are right that the lounges there are a long way off, I was just pointing out what was on the way.
And there is at least one C gate not operational. I saw it with my own eyes with the gate sign C## (can't remember the number) all blocked off and seats still covered by plastic. I thought I saw a gate on the opposite side like that also but I didn't check so closely. It could be that they're operational for arrivals but not departures.
Feb 23, 2015, 9:53 am
#837
Join Date: Dec 2009
Posts: 842
arabiamark,
Not that it matters anyways but If you check the departure boards on the HIA website you will see all the C gates are used. Some examples from today
C1 - QR007
C2 - QR1369
C3 - QR832
C4 - QR650
C5 - QR721
C6 - QR954
C7 - QR733
C8 - QR771
C9 - QR701
C10 - QR713
C11 - QR707
C12 - QR777
C13 - QR1363
These are all the bridge gates in the C concourse.
Not that it matters anyways but If you check the departure boards on the HIA website you will see all the C gates are used. Some examples from today
C1 - QR007
C2 - QR1369
C3 - QR832
C4 - QR650
C5 - QR721
C6 - QR954
C7 - QR733
C8 - QR771
C9 - QR701
C10 - QR713
C11 - QR707
C12 - QR777
C13 - QR1363
These are all the bridge gates in the C concourse.
Feb 23, 2015, 11:57 am
#838
Join Date: Feb 2015
Location: Austria
Posts: 32
Silver Members
Not sure if this has been mentioned before, but as QR Silver member I have been at the Al Maha lounge two weeks ago. I asked for champagne and the waiter came with a bottle of Krug champagne! So they serve Krug also in Al Maha for Silver members, which is quite nice in my opinion.
Feb 23, 2015, 6:23 pm
#839
Join Date: Sep 2014
Programs: The Embassy
Posts: 677
What are we expecting from Al Safwa? I usually use points/miles/whatever to upgrade inbound to DOH rather than outbound, but is it going to be special enough to try the outground upgrade to see what it's like? Teetotal, so the wine/champagne selection which seems so important to all y'all not really that important, but I could be tempted by significantly better food.
Feb 24, 2015, 1:14 am
#840
formerly RZachSmith
Join Date: Mar 2008
Location: U.S.
Posts: 187
My wife and I are transiting HIA on Wednesday in QR J, so will have lounge access. Does the lounge have storage lockers for carry-on luggage?
Given our 7 hour layover, we are also hoping to partake in QR's Doha tour at 19:00.
We arrive at 17:00 so my hope is that we can arrive, sign up for the tour, go to the lounge to freshen up and get a snack, leave our bags in storage to take the tour, and then return to the lounge after the tour.
Does this seem possible? Will we be able to store our bags without too much difficulty? We're likely to have one roll-aboard and one small backpack each.
Given our 7 hour layover, we are also hoping to partake in QR's Doha tour at 19:00.
We arrive at 17:00 so my hope is that we can arrive, sign up for the tour, go to the lounge to freshen up and get a snack, leave our bags in storage to take the tour, and then return to the lounge after the tour.
Does this seem possible? Will we be able to store our bags without too much difficulty? We're likely to have one roll-aboard and one small backpack each.