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Old Mar 19, 12, 11:49 am   #1
 
Join Date: Nov 2004
Location: Norway
Programs: EBS, EY Gold Eite, EK Gold, QR Platinum, Accor Gold
Posts: 311
QR Privilege Club - how are the accurate rules/benefits?

From time to time we experience different ways the same rule/case are handeled by different ground staff members. This is a bit frustrating and indicate that there is a need to get some clarification from QR. It would be better for both QR staff and us, and thereby QR in the long run, if we work to eliminate wrong practise and groundless expectations.

My suggestion is to start this thread to let the members (us) ask the questions in public, and let our friends representing QR here at the forum give us the exact rules and ways they are to be understood and handeled.

It would be nice to get Michaels and his collegues views on this.
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Old Mar 19, 12, 4:26 pm   #2
 
Join Date: Dec 2011
Location: Bangkok, Thailand
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Quote:
Originally Posted by RUN4FUN View Post
From time to time we experience different ways the same rule/case are handeled by different ground staff members. This is a bit frustrating and indicate that there is a need to get some clarification from QR. It would be better for both QR staff and us, and thereby QR in the long run, if we work to eliminate wrong practise and groundless expectations.

My suggestion is to start this thread to let the members (us) ask the questions in public, and let our friends representing QR here at the forum give us the exact rules and ways they are to be understood and handeled.

It would be nice to get Michaels and his collegues views on this.
hi Run4run,

thank you for your feedback. Michael and our Qatar Airways Community team frequently check this forum in order to deliver asssistance and provide an accurate information to every passenger. We assure that every single feedback posted here has been forward to the relevant department and our management for the future and better improvement in order to maintain the 5 stars service.

Should you have any question or require assistance, please feel free to post it here and our team will be right here to assist you.

You can also stay updated with our other social media portal, Qatar Airways community at http://www.qatarairways.com/th/en/qa...community.page

Best regards,
Alex
Qatar airways community team
http://www.qatarairways.com/th/en/qa...community.page

Last edited by AlexCM; Mar 19, 12 at 4:28 pm.. Reason: Adding more info
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Old Mar 19, 12, 4:44 pm   #3
 
Join Date: Aug 2010
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Michael I have written several E-Mails to Qatar Airways and still await a response. In my view I was treated very badly by your ground crew at both Doha and BKK. Can you please explain why I cannot get a response to my questions that at the end of the day need to be addressed in order to improve the airlines reputation. I also would like to lodge a complaint with a lot higher person in your organisation in order to get this matter resolved and therefore would appreciate their web address.
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Old Mar 19, 12, 4:53 pm   #4
 
Join Date: Dec 2011
Location: Bangkok, Thailand
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Originally Posted by lightyear40 View Post
Michael I have written several E-Mails to Qatar Airways and still await a response. In my view I was treated very badly by your ground crew at both Doha and BKK. Can you please explain why I cannot get a response to my questions that at the end of the day need to be addressed in order to improve the airlines reputation. I also would like to lodge a complaint with a lot higher person in your organisation in order to get this matter resolved and therefore would appreciate their web address.
Hi Lightyear40,

Could you please kindly forward your email which you have not been responded to resbkk@th.qatarairways.com so that I can expedite the correspondence from our relevant department.

for the complaint, I do recommend you to send e mail to our customer relation department at tell-us@qatarairways.com.qa

Best regards,
Alex
Qatar Airways community team
http://www.qatarairways.com/th/en/qa...community.page
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Old Mar 19, 12, 5:12 pm   #5
 
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Originally Posted by AlexCM View Post
Hi Lightyear40,

Could you please kindly forward your email which you have not been responded to resbkk@th.qatarairways.com so that I can expedite the correspondence from our relevant department.

for the complaint, I do recommend you to send e mail to our customer relation department at tell-us@qatarairways.com.qa

Best regards,
Alex
Qatar Airways community team
http://www.qatarairways.com/th/en/qa...community.page
Thank you Alex. I hope you can at least get a full respone from tell-us@qatarairways.com.qa which I have not been able to achieve to date.
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Old Mar 19, 12, 5:32 pm   #6
 
Join Date: Nov 2004
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Well guys, as peace embraces you and that matter gets closer to a happy ending, I just want to express my hopes for this thread to stick to more spesific cases conserning the rules of PC and how they are to be understood?
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Old Mar 19, 12, 6:02 pm   #7
 
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Originally Posted by RUN4FUN View Post
Well guys, as peace embraces you and that matter gets closer to a happy ending, I just want to express my hopes for this thread to stick to more spesific cases conserning the rules of PC and how they are to be understood?
My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership
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Old Mar 19, 12, 6:58 pm   #8
 
Join Date: Dec 2011
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Originally Posted by lightyear40 View Post
My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership
Hi Lightyear40,

Recieved your email. Will co ordinate with my colleage to expedite your case.

Best regards,
Alex
Qatar airways community team
http://www.qatarairways.com/global/e...community.page
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Old Mar 20, 12, 1:16 pm   #9
 
Join Date: Nov 2004
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Quote:
Originally Posted by lightyear40 View Post
My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership
Then I agree lightyear. And as that is the case, the most important is that QR's final response is put on public here, even if QR post it to you (in this case) directly as pm.
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Old Mar 21, 12, 4:12 am   #10
 
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Posts: 311
Op up - list for priority

On a few other threads around FT the question of unclear policy for op up priority are a issue.

How are the policy on QR? Does it follow elite status? Is it made by the system or can the GA overrun?

If Michael/Alex can clearify it would be great.
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Old Mar 26, 12, 5:52 am   #11
Company Representative - Qatar Airways
 
Join Date: Sep 2011
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Quote:
Originally Posted by RUN4FUN View Post
On a few other threads around FT the question of unclear policy for op up priority are a issue.

How are the policy on QR? Does it follow elite status? Is it made by the system or can the GA overrun?

If Michael/Alex can clearify it would be great.
Hi. are still getting clarification and will have an answer for you this week for sure. Thanks so much.

Michael @ The Qatar Airways Community

Last edited by QatarAirwaysCommunity; Mar 26, 12 at 6:34 am..
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Old Mar 26, 12, 11:32 am   #12
 
Join Date: Nov 2004
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Originally Posted by QatarAirwaysCommunity View Post
Hi. are still getting clarification and will have an answer for you this week for sure. Thanks so much.

Michael @ The Qatar Airways Community
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Old Mar 27, 12, 9:23 pm   #13
 
Join Date: Nov 2009
Programs: QF WP, QR GOLD, TK GOLD, EY GOLD, AF/KLM GOLD
Posts: 240
Status match

Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?

My brother was recently status matched by EY because he is EK silver and QR silver.

I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR
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Old Mar 28, 12, 12:12 am   #14
 
Join Date: Dec 2011
Location: LHR final approach
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Quote:
Originally Posted by zainman View Post
Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?

My brother was recently status matched by EY because he is EK silver and QR silver.

I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR
I made a pale attempt with QR for status matching my EK gold and whilst I havn't received an answer ever since, EY has in the meantime come back to me with a positive answer.
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Old Mar 28, 12, 1:45 am   #15
 
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
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Quote:
Originally Posted by zainman View Post
Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?

My brother was recently status matched by EY because he is EK silver and QR silver.

I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR

Hi Zainman,

Thank you for your inquiry. We are checking with the relevant department regarding your enquiry. We will advise you as soon as possible.

Best regards,
Alex
The Qatar Airways Community
http://www.qatarairways.com/global/e...community.page
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