QR Privilege Club - how are the accurate rules/benefits?
Mar 19, 2012, 11:49 am
#1
Original Poster
Join Date: Nov 2004
Location: Norway
Programs: EBS, EY Gold Eite, EK Gold, QR Platinum, Accor Gold
Posts: 476
QR Privilege Club - how are the accurate rules/benefits?
From time to time we experience different ways the same rule/case are handeled by different ground staff members. This is a bit frustrating and indicate that there is a need to get some clarification from QR. It would be better for both QR staff and us, and thereby QR in the long run, if we work to eliminate wrong practise and groundless expectations.
My suggestion is to start this thread to let the members (us) ask the questions in public, and let our friends representing QR here at the forum give us the exact rules and ways they are to be understood and handeled.
It would be nice to get Michaels and his collegues views on this.
My suggestion is to start this thread to let the members (us) ask the questions in public, and let our friends representing QR here at the forum give us the exact rules and ways they are to be understood and handeled.
It would be nice to get Michaels and his collegues views on this.
Mar 19, 2012, 4:26 pm
#2
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
From time to time we experience different ways the same rule/case are handeled by different ground staff members. This is a bit frustrating and indicate that there is a need to get some clarification from QR. It would be better for both QR staff and us, and thereby QR in the long run, if we work to eliminate wrong practise and groundless expectations.
My suggestion is to start this thread to let the members (us) ask the questions in public, and let our friends representing QR here at the forum give us the exact rules and ways they are to be understood and handeled.
It would be nice to get Michaels and his collegues views on this.
My suggestion is to start this thread to let the members (us) ask the questions in public, and let our friends representing QR here at the forum give us the exact rules and ways they are to be understood and handeled.
It would be nice to get Michaels and his collegues views on this.
thank you for your feedback. Michael and our Qatar Airways Community team frequently check this forum in order to deliver asssistance and provide an accurate information to every passenger. We assure that every single feedback posted here has been forward to the relevant department and our management for the future and better improvement in order to maintain the 5 stars service.
Should you have any question or require assistance, please feel free to post it here and our team will be right here to assist you.
You can also stay updated with our other social media portal, Qatar Airways community at http://www.qatarairways.com/th/en/qa...community.page
Best regards,
Alex
Qatar airways community team
http://www.qatarairways.com/th/en/qa...community.page
Last edited by AlexCM; Mar 19, 2012 at 4:28 pm Reason: Adding more info
Mar 19, 2012, 4:44 pm
#3
Join Date: Aug 2010
Programs: Skywards Gold, Etihad Gold
Posts: 462
Michael I have written several E-Mails to Qatar Airways and still await a response. In my view I was treated very badly by your ground crew at both Doha and BKK. Can you please explain why I cannot get a response to my questions that at the end of the day need to be addressed in order to improve the airlines reputation. I also would like to lodge a complaint with a lot higher person in your organisation in order to get this matter resolved and therefore would appreciate their web address.
Mar 19, 2012, 4:53 pm
#4
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
Michael I have written several E-Mails to Qatar Airways and still await a response. In my view I was treated very badly by your ground crew at both Doha and BKK. Can you please explain why I cannot get a response to my questions that at the end of the day need to be addressed in order to improve the airlines reputation. I also would like to lodge a complaint with a lot higher person in your organisation in order to get this matter resolved and therefore would appreciate their web address.
Could you please kindly forward your email which you have not been responded to [email protected] so that I can expedite the correspondence from our relevant department.
for the complaint, I do recommend you to send e mail to our customer relation department at [email protected]
Best regards,
Alex
Qatar Airways community team
http://www.qatarairways.com/th/en/qa...community.page
Mar 19, 2012, 5:12 pm
#5
Join Date: Aug 2010
Programs: Skywards Gold, Etihad Gold
Posts: 462
Hi Lightyear40,
Could you please kindly forward your email which you have not been responded to [email protected] so that I can expedite the correspondence from our relevant department.
for the complaint, I do recommend you to send e mail to our customer relation department at [email protected]
Best regards,
Alex
Qatar Airways community team
http://www.qatarairways.com/th/en/qa...community.page
Could you please kindly forward your email which you have not been responded to [email protected] so that I can expedite the correspondence from our relevant department.
for the complaint, I do recommend you to send e mail to our customer relation department at [email protected]
Best regards,
Alex
Qatar Airways community team
http://www.qatarairways.com/th/en/qa...community.page
Mar 19, 2012, 5:32 pm
#6
Original Poster
Join Date: Nov 2004
Location: Norway
Programs: EBS, EY Gold Eite, EK Gold, QR Platinum, Accor Gold
Posts: 476
Well guys, as peace embraces you and that matter gets closer to a happy ending, I just want to express my hopes for this thread to stick to more spesific cases conserning the rules of PC and how they are to be understood?
Mar 19, 2012, 6:02 pm
#7
Join Date: Aug 2010
Programs: Skywards Gold, Etihad Gold
Posts: 462
My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership
Mar 19, 2012, 6:58 pm
#8
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership
Recieved your email. Will co ordinate with my colleage to expedite your case.
Best regards,
Alex
Qatar airways community team
http://www.qatarairways.com/global/e...community.page
Mar 20, 2012, 1:16 pm
#9
Original Poster
Join Date: Nov 2004
Location: Norway
Programs: EBS, EY Gold Eite, EK Gold, QR Platinum, Accor Gold
Posts: 476
My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership
Mar 21, 2012, 4:12 am
#10
Original Poster
Join Date: Nov 2004
Location: Norway
Programs: EBS, EY Gold Eite, EK Gold, QR Platinum, Accor Gold
Posts: 476
Op up - list for priority
On a few other threads around FT the question of unclear policy for op up priority are a issue.
How are the policy on QR? Does it follow elite status? Is it made by the system or can the GA overrun?
If Michael/Alex can clearify it would be great.
How are the policy on QR? Does it follow elite status? Is it made by the system or can the GA overrun?
If Michael/Alex can clearify it would be great.
Mar 26, 2012, 5:52 am
#11
Company Representative - Qatar Airways
Join Date: Sep 2011
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club
Posts: 38
Michael @ The Qatar Airways Community
Last edited by QatarAirwaysCommunity; Mar 26, 2012 at 6:34 am
Mar 26, 2012, 11:32 am
#12
Original Poster
Join Date: Nov 2004
Location: Norway
Programs: EBS, EY Gold Eite, EK Gold, QR Platinum, Accor Gold
Posts: 476
Mar 27, 2012, 9:23 pm
#13
Join Date: Nov 2009
Programs: QF WP, QR GOLD, TK GOLD, EY GOLD, AF/KLM GOLD
Posts: 392
Status match
Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?
My brother was recently status matched by EY because he is EK silver and QR silver.
I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR
My brother was recently status matched by EY because he is EK silver and QR silver.
I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR
Mar 28, 2012, 12:12 am
#14
Join Date: Dec 2011
Location: DWC
Programs: OWS, *A G
Posts: 626
Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?
My brother was recently status matched by EY because he is EK silver and QR silver.
I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR
My brother was recently status matched by EY because he is EK silver and QR silver.
I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR
Mar 28, 2012, 1:45 am
#15
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?
My brother was recently status matched by EY because he is EK silver and QR silver.
I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR
My brother was recently status matched by EY because he is EK silver and QR silver.
I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR
Hi Zainman,
Thank you for your inquiry. We are checking with the relevant department regarding your enquiry. We will advise you as soon as possible.
Best regards,
Alex
The Qatar Airways Community
http://www.qatarairways.com/global/e...community.page