Benevolent rates
May 25, 2017, 3:22 am
#2
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
IME - no. But they were very good at dropping everything to get us a flight that we otherwise may not have got on. This was at LAX. Still had to pay the going price. But, it was easy in a stressful situation.
May 25, 2017, 4:39 am
#3
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,550
Looking at some fare rules at random , they do state
WAIVER PERMITTED FOR -
DEATH OF A PASSENGER/AN ACCOMPANYING PASSENGER/
IMMEDIATE RELATIVE AS DEFINED IN PAT GENERAL RULE/
LEGAL GUARDIAN OR WARD AS VALIDATED BY A DEATH OR
MEDICAL CERTIFICATE
WAIVER PERMITTED FOR -
DEATH OF A PASSENGER/AN ACCOMPANYING PASSENGER/
IMMEDIATE RELATIVE AS DEFINED IN PAT GENERAL RULE/
LEGAL GUARDIAN OR WARD AS VALIDATED BY A DEATH OR
MEDICAL CERTIFICATE
May 25, 2017, 9:34 am
#5
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,319
Waive fees
Already have changed the Qantas flight but in light of the comments I will phone Qantas (will report back)
The AIRNZ sector change fee waived and special rate for the domestic sectors.
(only thought of this for the Qantas sectors after I spoke to AIRNZ)
REPORT BACK UPDATE
DAVE NOBLE is correct they "could have" but as I have already changed and paid the change they cannot refund or issue a credit.
If a Qantas rep pm me then I will update this thread
On an another issue AIRNZ did fully refund a whole fare even 2 months after purchase when I duplicated a purchase
Last edited by Beano; May 25, 2017 at 7:12 pm Reason: update
May 26, 2017, 3:16 am
#6
Join Date: Sep 2015
Location: UK
Programs: Qantas Gold FF
Posts: 130
I didn't want to mention my situation to the phone operator but she kept making small talk and asking questions about whether I had a good holiday while she processed the change and when I told her the situation she said ok, stop, I'll start this again and waive all fees. She said I should have mentioned it but I wasn't inclined to do so.
May 26, 2017, 7:10 am
#7
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,319
Good luck, I hope they can refund any fees for you.
I didn't want to mention my situation to the phone operator but she kept making small talk and asking questions about whether I had a good holiday while she processed the change and when I told her the situation she said ok, stop, I'll start this again and waive all fees. She said I should have mentioned it but I wasn't inclined to do so.
I didn't want to mention my situation to the phone operator but she kept making small talk and asking questions about whether I had a good holiday while she processed the change and when I told her the situation she said ok, stop, I'll start this again and waive all fees. She said I should have mentioned it but I wasn't inclined to do so.
i had a day ago so they said No refund OR credit
if i had made the call first (before doing online) they said they would have probably waived all fees.
May 26, 2017, 1:12 pm
#9
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,319
Good luck, I hope they can refund any fees for you.
I didn't want to mention my situation to the phone operator but she kept making small talk and asking questions about whether I had a good holiday while she processed the change and when I told her the situation she said ok, stop, I'll start this again and waive all fees. She said I should have mentioned it but I wasn't inclined to do so.
I didn't want to mention my situation to the phone operator but she kept making small talk and asking questions about whether I had a good holiday while she processed the change and when I told her the situation she said ok, stop, I'll start this again and waive all fees. She said I should have mentioned it but I wasn't inclined to do so.
slight difference in situation
it seems once you have parted with your money a refund or credit is not possible with Qantas
(Airnz refunded me due a double booking ..my inattention to detail )
Small point of difference between two airlines or could have been due to status difference (qantas silver/airnz elite)
May 26, 2017, 2:06 pm
#10
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,550
There is quite a difference between the 2 situations
With the NZ double booking, I assume that you did that with an agent rather than using the website and just accepting the penalties
Also, this was a refund - in this case, there would be no issue getting a refund of the ticket in this situation , but that is different to refund of a change fee that has already been paid
With the NZ double booking, I assume that you did that with an agent rather than using the website and just accepting the penalties
Also, this was a refund - in this case, there would be no issue getting a refund of the ticket in this situation , but that is different to refund of a change fee that has already been paid
May 27, 2017, 2:35 am
#11
Original Poster
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,319
Benevolent rates
There is quite a difference between the 2 situations
With the NZ double booking, I assume that you did that with an agent rather than using the website and just accepting the penalties
Also, this was a refund - in this case, there would be no issue getting a refund of the ticket in this situation , but that is different to refund of a change fee that has already been paid
With the NZ double booking, I assume that you did that with an agent rather than using the website and just accepting the penalties
Also, this was a refund - in this case, there would be no issue getting a refund of the ticket in this situation , but that is different to refund of a change fee that has already been paid
Yes there is so much to learn ...
i think my lesson is to not do anything until i have posted my problem on FT
the wealth of knowledge on the site is amazing