Bassinet policy?
Apr 21, 2017, 6:36 pm
#1
Original Poster
Join Date: May 2012
Posts: 50
Bassinet policy?
I'm booked on QF0024 in J with what will be a 6 month old infant (and a total of 5 seated pax). Qantas customer services have stated that bassinet seats can only be secured at check in. However in a recent media article about a woman who was denied a bassinet seat (http://www.kidspot.com.au/parenting/...-qantas-flight) Qantas is reported as stating that they are issued on a first come first served basis in advance.
Whilst the article seems somewhat overblown I too would be a bit miffed if we didn't get a bassinet seat and it wasn't being used by a passenger with a baby. Does any know what the reality is and what my best approach should be?
Whilst the article seems somewhat overblown I too would be a bit miffed if we didn't get a bassinet seat and it wasn't being used by a passenger with a baby. Does any know what the reality is and what my best approach should be?
Apr 21, 2017, 6:43 pm
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,550
Have you telephoned Qantas and asked for a bassinet seat for the passenger with the infant?
I thought that QF's policy was to allocate them on a FCFS basis to those with infants in advance. If a bassinet position is still free, then you should be able to get it
I suspect in that article, someone had already booked that seat by time the person booked
I thought that QF's policy was to allocate them on a FCFS basis to those with infants in advance. If a bassinet position is still free, then you should be able to get it
I suspect in that article, someone had already booked that seat by time the person booked
Apr 21, 2017, 8:40 pm
#4
Join Date: Mar 2011
Location: Canberra
Programs: Qantas, Virgin
Posts: 176
Apr 21, 2017, 8:46 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
A really good reason to be aware of which blocks of bulkhead seats have bassinets (if not flying with an infant).
Apr 25, 2017, 4:31 am
#6
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
The QF policy is pretty clear, the bassinet must be reserved in advance normally at time of ticket purchase. Your QF agent was mis-informed (the joys of call centres that service multiple airlines and rotate staff between them). See http://www.qantas.com/travel/airline...ants/global/en or http://www.qantas.com.au/infodetail/...ildInfants.pdf