Qantas. How Did You Mess This Up?
Jan 30, 2017, 1:45 am
#16
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Yes. One less can should have made the alarm bells ring. But then again, schedule may have been more important than safety.. (just speculating - and hopefully incorrect).
Jan 30, 2017, 1:46 am
#17
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
That 30 minutes was less than fun, especially as someone else had the identical suitcase to me so every time it came around my heart lifted for a few seconds, only to be crushed once again.
Not heard anything today re: my bag, although i was promised (and i use that word very loosely) that it was on the next flight out and it would be with me this afternoon. I have a meeting at 11am tomorrow morning and nothing to wear, looks like i'm going shopping tomorrow morning...
Not heard anything today re: my bag, although i was promised (and i use that word very loosely) that it was on the next flight out and it would be with me this afternoon. I have a meeting at 11am tomorrow morning and nothing to wear, looks like i'm going shopping tomorrow morning...
Jan 30, 2017, 1:48 am
#18
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Not sure if they use containers on SYD-AKL... And even if they were, I am sure that not the whole container was going LHR-AKL... There would be reloading at SYD...
Jan 30, 2017, 2:44 am
#19
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Jan 30, 2017, 3:10 am
#21
Join Date: Jan 2016
Posts: 2,645
Jan 30, 2017, 12:42 pm
#23
Join Date: May 2015
Location: London
Programs: BAEC Silver
Posts: 64
Jan 30, 2017, 10:36 pm
#25
Join Date: Feb 2003
Location: Brisbane (BNE), Australia, QF/VA Forums Meeting Organiser
Programs: VA Plat, QF Gold (97.4% LTG), QP Life, AA (66% LTG). HH Diamond. Amex Plat, Visa Plat
Posts: 6,519
However that seems to be 6 hours after your needed (some of) the clothes in your bag for your meeting...
. Hope you found something...
. Hope you found something...
Jan 31, 2017, 1:42 am
#26
Join Date: May 2015
Location: London
Programs: BAEC Silver
Posts: 64
Feb 10, 2017, 1:27 am
#27
Original Poster
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
After a week+... the standard cut and paste response from QF.
Thank you for taking the time to write to us about your disappointing experience with regards to your delayed baggage, and the way it was handled.
I was concerned when I read that we that you and your fellow travellers with the same connection, were left to stand at the carousel in Auckland airport without being informed about your delayed baggage. This is not the Qantas premium service that our customers expect from us and I am sorry that we let you down.
I am sorry that your baggage did not travel with you on your flight to cause this issue. It can be very frustrating when baggage is lost and we do try to get it back to our customers as quickly as possible.
I do hope that your return flights are seamless.
Thank you for your time and efforts and for bringing this matter to our attention.
Thank you for taking the time to write to us about your disappointing experience with regards to your delayed baggage, and the way it was handled.
I was concerned when I read that we that you and your fellow travellers with the same connection, were left to stand at the carousel in Auckland airport without being informed about your delayed baggage. This is not the Qantas premium service that our customers expect from us and I am sorry that we let you down.
I am sorry that your baggage did not travel with you on your flight to cause this issue. It can be very frustrating when baggage is lost and we do try to get it back to our customers as quickly as possible.
I do hope that your return flights are seamless.
Thank you for your time and efforts and for bringing this matter to our attention.
Feb 10, 2017, 1:42 am
#28
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
After a week+... the standard cut and paste response from QF.
Thank you for taking the time to write to us about your disappointing experience with regards to your delayed baggage, and the way it was handled.
I was concerned when I read that we that you and your fellow travellers with the same connection, were left to stand at the carousel in Auckland airport without being informed about your delayed baggage. This is not the Qantas premium service that our customers expect from us and I am sorry that we let you down.
I am sorry that your baggage did not travel with you on your flight to cause this issue. It can be very frustrating when baggage is lost and we do try to get it back to our customers as quickly as possible.
I do hope that your return flights are seamless.
Thank you for your time and efforts and for bringing this matter to our attention.
Thank you for taking the time to write to us about your disappointing experience with regards to your delayed baggage, and the way it was handled.
I was concerned when I read that we that you and your fellow travellers with the same connection, were left to stand at the carousel in Auckland airport without being informed about your delayed baggage. This is not the Qantas premium service that our customers expect from us and I am sorry that we let you down.
I am sorry that your baggage did not travel with you on your flight to cause this issue. It can be very frustrating when baggage is lost and we do try to get it back to our customers as quickly as possible.
I do hope that your return flights are seamless.
Thank you for your time and efforts and for bringing this matter to our attention.
Feb 10, 2017, 1:50 am
#29
Original Poster
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
It is sad but expected. As many have noted, vote with your business which is why I have switched to Emirates for my next trip.
Feb 10, 2017, 2:51 am
#30
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,597
Switching to Emirates hardly seems like something that will bother Qantas in the slightest. Move to a competing carrier if wanting to try and do something
Did the airline reimburse costs incurred with the baggage delay?
Did the airline reimburse costs incurred with the baggage delay?