Here's one that Qantas got right
Aug 2, 2015, 7:53 pm
#1
Original Poster
Join Date: Dec 2011
Location: MEL
Programs: QF CL
Posts: 689
Here's one that Qantas got right
Fair credit where it's due.
I recently took up one of Qantas' recent targeted status credit offers. Under this particular offer, after registering I was entitled to earn status credits at a discounted rate on classic award bookings. I made a classic award booking specifically to take advantage of the offer but the status credits were not credited to my account.
I queried this with Qantas who had no record of my having registered for the offer. I couldn't prove that I had done so (note to self - take a screen shot of the confirmation page next time!). I asked for a review and 24 hours later the status credits appeared in my account.
Thanks Qantas - as a loyal customer it was nice to be given the benefit of the doubt on this one.
I recently took up one of Qantas' recent targeted status credit offers. Under this particular offer, after registering I was entitled to earn status credits at a discounted rate on classic award bookings. I made a classic award booking specifically to take advantage of the offer but the status credits were not credited to my account.
I queried this with Qantas who had no record of my having registered for the offer. I couldn't prove that I had done so (note to self - take a screen shot of the confirmation page next time!). I asked for a review and 24 hours later the status credits appeared in my account.
Thanks Qantas - as a loyal customer it was nice to be given the benefit of the doubt on this one.
Aug 3, 2015, 1:08 am
#2
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Aug 4, 2015, 5:52 pm
#4
Original Poster
Join Date: Dec 2011
Location: MEL
Programs: QF CL
Posts: 689
I've also got a trip MEL-HKG booked on a subsequent promo offer (50% uplift on status credits earned). I made a point of confirming they had a record of my registration for that one, since it will ensure I re-qualify for WP! Lol
Aug 4, 2015, 7:40 pm
#5
Join Date: Jan 2014
Posts: 985
Same thing, I called them up to confirm they could see the registration for the offer was correctly logged against my account. Next time however I will take a screencap as well.
Aug 9, 2015, 6:07 am
#7
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
I thought I always got a confirmation email after registration. I never had a problem with the SC eventually crediting to my account.
Aug 9, 2015, 4:49 pm
#8
Original Poster
Join Date: Dec 2011
Location: MEL
Programs: QF CL
Posts: 689
This is the only time I ever had a problem with these targeted offers too. There's a confirmation page on the site after you click to register but no email. The Qantas call centre confirmed that to me when I spoke to them to have my SCs credited. They recommend saving a screen shot.