Where to see miles expiration date?
#16
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(My daughter did call and ask in regard to her son late last year and had no trouble with getting this information. However, with the rfecent centralization of the call centre to Hobart I believe there has been a huge loss of experience)
Until a year ago, maybe 20 months, as already indicated, the expiry or last activity month would be shown online.
With such obfuscation, I have come to the conclusion as per post 3.
#17
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....
Qantas will let you know in one of those if your points are about to expire... but... apparently the warning is not that easy to find... like it's somewhere near then end. So keep an eye out. (It's not like AA where they send you multiple explicit emails warning you that your miles are about to expire.)....
Qantas will let you know in one of those if your points are about to expire... but... apparently the warning is not that easy to find... like it's somewhere near then end. So keep an eye out. (It's not like AA where they send you multiple explicit emails warning you that your miles are about to expire.)....
Dear xxxx,
Your Qantas Points are due to expire
A review of your Frequent Flyer account indicates that your last point activity was in Mar 2014. Therefore, we'd like to remind you that you have xxx Qantas Points due to expire on 30 Sep 2015.* So, to avoid losing them, make sure you earn or redeem Qantas Points before 30 Sep 2015.
Please also note that if you receive a transfer of Qantas Points into your account from a family member before 30 Sep 2015, these transferred points will also expire on 30 Sep 2015 if you do not earn or redeem points before that date.
Visit www.qantas.com/pointsexpiry for more information.
We value your support and encourage you to participate in the Frequent Flyer program so that your Qantas Points don't expire.
Yours sincerely,
The Qantas Frequent Flyer Team
#18
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QF actually send you an email advising that points will expire. In this case, expiry will be in 7 weeks.
Dear xxxx,
Your Qantas Points are due to expire
A review of your Frequent Flyer account indicates that your last point activity was in Mar 2014. Therefore, we'd like to remind you that you have xxx Qantas Points due to expire on 30 Sep 2015.* So, to avoid losing them, make sure you earn or redeem Qantas Points before 30 Sep 2015.
Please also note that if you receive a transfer of Qantas Points into your account from a family member before 30 Sep 2015, these transferred points will also expire on 30 Sep 2015 if you do not earn or redeem points before that date.
Visit www.qantas.com/pointsexpiry for more information.
We value your support and encourage you to participate in the Frequent Flyer program so that your Qantas Points don't expire.
Yours sincerely,
The Qantas Frequent Flyer Team
Dear xxxx,
Your Qantas Points are due to expire
A review of your Frequent Flyer account indicates that your last point activity was in Mar 2014. Therefore, we'd like to remind you that you have xxx Qantas Points due to expire on 30 Sep 2015.* So, to avoid losing them, make sure you earn or redeem Qantas Points before 30 Sep 2015.
Please also note that if you receive a transfer of Qantas Points into your account from a family member before 30 Sep 2015, these transferred points will also expire on 30 Sep 2015 if you do not earn or redeem points before that date.
Visit www.qantas.com/pointsexpiry for more information.
We value your support and encourage you to participate in the Frequent Flyer program so that your Qantas Points don't expire.
Yours sincerely,
The Qantas Frequent Flyer Team
The Ts and Cs say only this (a), (b), and (c):
9.2.2 All Points held in a Qantas Frequent Flyer account of a non-Active Member will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned Points or Status Credits or redeemed Points (excluding any transfer of Points to or from an Eligible Family Member and excluding any conversion of Points from Aquire). For this purpose, Points earned in relation to Eligible Flights are deemed to be earned on the date the Eligible Flight was taken. Within 60 days of the Points expiration date, Qantas Loyalty will notify Members of the number of Points that are about to expire and the expiration date as follows:
(a) Online activity statements display a warning to the Member;
(b) Members who continue to receive paper activity statements, will receive an activity statement which includes a notification that Points are about to expire; and
(c) Members who have opted to receive communications online and via email, will receive a notification within their monthly electronic newsletter.
(a) Online activity statements display a warning to the Member;
(b) Members who continue to receive paper activity statements, will receive an activity statement which includes a notification that Points are about to expire; and
(c) Members who have opted to receive communications online and via email, will receive a notification within their monthly electronic newsletter.
#20
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#21
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Those cases are as recent as last year. So that raises the issue of whether emails are only sent in selected cases, or whether the emails have not been received.
#22
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This being the Internet, we will never know the truth in each case.
At any rate, these emails are not new, even if there has been a hiatus in the sending of them (about which we are probably also unlikely to discover the truth).
#24
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#25
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Woolies is quicker ...
#27
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Unfortunately not possible. Minimum points transfer is 5000 points, and family transfers do not count as activity to extend the life of miles either from the outgoing account, or the receiving account.
#28
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#29
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I have just noticed that my Activity Statement now says this:-
The bolding is original. And this follows the "imminent expiry" email which I was sent at the beginning of December (so just under two months' notice).
Just waiting now for some Comair points to post, which are being frustratingly slow this time.
Note: xxx,xxx points will expire if you do not earn or use points before 31 Jan 2016.
Just waiting now for some Comair points to post, which are being frustratingly slow this time.