FF Changes
#1
Original Poster
Join Date: Apr 2011
Posts: 286
FF Changes
Hi - quick question - because I can't seem to find the details on the Qantas website ... what is the change fee in terms of points deducted on an award booking. We had to make a change to one leg of our journey and it was 7,000 points (for two people). I thought it was 2,500 each but perhaps that has changed. I looked at the long ream of legal jargon on T&C but couldn't find the actual number.
Also - is anyone else having issues with the Qantas booking website? It doesn't allow searches - no option to select one way, number of adults etc. It was like this two days ago when I tried to make the change online but it wouldn't allow me to search options ... and it's still that way!
Also - is anyone else having issues with the Qantas booking website? It doesn't allow searches - no option to select one way, number of adults etc. It was like this two days ago when I tried to make the change online but it wouldn't allow me to search options ... and it's still that way!
#2
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,518
I'd phone an operator. Since the start of this month (and earlier?) phone operators (3 different occasions) have specifically said to me "since you can't do this on the web site, there is no booking charge".
#3
Original Poster
Join Date: Apr 2011
Posts: 286
Good idea, will try it - I did mention to the operator at the time that the only reason I was calling was because I couldn't do it online ... very frustrating waiting on the phone for a long time with repeated reminders to make changes online - but their website isn't working!
Does that point deduction seem right - 3,500 each for a change?
Does that point deduction seem right - 3,500 each for a change?
#4
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,518
Yes. Do a search on the QF website - such as "award booking change fees". The right section is in the Terms and Conditions - after Section 24.7. https://www.qantas.com.au/fflyer/dyn...m/terms#jump24
#6
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,422
Originally Posted by QF
For Classic Flight Reward changes: 3,500 Points per passenger.
Where changes are made to Classic Flight Rewards via Qantas Contact Centres, Service Fees (below) are payable in addition to the Change Fee.
Where changes are made to Classic Flight Rewards via Qantas Contact Centres, Service Fees (below) are payable in addition to the Change Fee.
#8
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,422
The only cash offering in making a change that I can see is that the contact centre fee may be possible in cash