Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qantas | Frequent Flyer
Reload this Page >

Will QF Hold a Flight for Connecting Passenger?

Community
Wiki Posts
Search

Will QF Hold a Flight for Connecting Passenger?

Thread Tools
 
Search this Thread
 
Old Nov 17, 2014, 12:52 pm
  #1  
Original Poster
 
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
Will QF Hold a Flight for Connecting Passenger?

Flying QF Hobart to Sydney and onto Dallas-Ft. Worth. Connection time now 1 hour 5 minutes due to change in HBA-SYD flight time. I have been on board QF flights where they have delayed closing the doors for a "group" of connecting passengers.

Will they do this for one passenger?

Any actions I can take to improve chances of making the connection?

Flying First.
AlwaysOnTheRoad is offline  
Old Nov 17, 2014, 1:06 pm
  #2  
 
Join Date: Mar 2012
Location: SYD
Programs: QF Plat, BA GGL, VA Silver, SQ Gold, IHG Gold, HH Diamond, Accor Plat, Hertz Pres Circle
Posts: 406
Your best bet is to ring reservations and ask to be moved to an earlier flight. Since there was a schedule change imposed on you, you are allowed to change flights free of charge.
madrooster is offline  
Old Nov 17, 2014, 1:10 pm
  #3  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,574
Since the only impact is that the connection time is reduced but is still within the MCT , I would be a tad surprised if Qantas permitted a free of charge change and with only 1 flight a day from HBA-SYD not much to change to anyway

With 65 minutes, should get to the aeoplane with no issue
Dave Noble is offline  
Old Nov 17, 2014, 2:26 pm
  #4  
 
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
You do meet the MCT but unfortunately you will not have time to experience the First Lounge
Blackcloud is offline  
Old Nov 17, 2014, 3:07 pm
  #5  
 
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
While that meets MCT, I would strictly recommend changing it. 65 minutes from T3 to T1 is too risky and the flight from HBA tends to be late...
vbroucek is offline  
Old Nov 17, 2014, 4:31 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,574
Originally Posted by vbroucek
While that meets MCT, I would strictly recommend changing it. 65 minutes from T3 to T1 is too risky and the flight from HBA tends to be late...
Staying on Qantas gives the option of take that flight or travel 1 day earlier unless QF was prepared to allow rerouting despite there being no connection time issue
Dave Noble is offline  
Old Nov 17, 2014, 4:39 pm
  #7  
 
Join Date: May 2003
Programs: OW Emerald
Posts: 1,452
I'll be doing the exact same connection in December, and personally I'll take my chances. I've had that connection "fail" once, where HBA-SYD was late and they strictly enforced a cutoff of 45 mins at the intl transfer gate. Result was 24 hr delay in SYD. There were others making the same connection, but didn't seem to matter.

But 9 of 10 times it works in my experience. They also seem to be more willing to hold QF7 if there are strong tailwinds and the arrival time will not be impacted (i.e. they consider connection issues on the DFW end as much as in SYD).
jridge is offline  
Old Nov 17, 2014, 5:09 pm
  #8  
 
Join Date: Jun 2013
Location: MEL
Programs: QF, FI, BA, HHonors & Le Club Accorhotels
Posts: 401
I will generally only hold for groups of passengers from my experience
garethlewis is offline  
Old Nov 18, 2014, 6:01 am
  #9  
Hyatt 10+ BadgeFour Seasons 5+ Badge
 
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Originally Posted by garethlewis
I will generally only hold for groups of passengers from my experience
Not always. Was on a delayed QFLink flight PQQ-SYD where 6 pax were told they wouldn't make their QFi flights to the U.S. and had to overnight in SYD.
m0hamed is offline  
Old Nov 19, 2014, 12:57 am
  #10  
 
Join Date: Jun 2013
Location: MEL
Programs: QF, FI, BA, HHonors & Le Club Accorhotels
Posts: 401
Originally Posted by m0hamed
Not always. Was on a delayed QFLink flight PQQ-SYD where 6 pax were told they wouldn't make their QFi flights to the U.S. and had to overnight in SYD.
Well not always obviously
garethlewis is offline  
Old Nov 22, 2014, 4:41 pm
  #11  
 
Join Date: Sep 2012
Location: Australia and Canada
Programs: Qantas FF Plat; Virgin Aust Plat;
Posts: 799
Originally Posted by Dave Noble
Since the only impact is that the connection time is reduced but is still within the MCT , I would be a tad surprised if Qantas permitted a free of charge change and with only 1 flight a day from HBA-SYD not much to change to anyway

With 65 minutes, should get to the aeoplane with no issue
One direct flight on Qantas; three direct flights on Jetstar (yes, I know not QF, and I avoid them too, but to make an international connection, I'd consider it ...) and numerous Qantas combinations via Melbourne, so there are a number of options available.

I fly HBA/MEL HBA/SYD for international connections every 6 weeks or so and would never consider anything less than a three hour connection time, due to the well known issues of the 717s flying into HBA. Several hours in the Qantas First lounge in SYD (or MEL) is time very well spent too .

If its winter, I usually fly in the night before, unless its an evening international departure (fog/weather issues).

To the OP: Definitely try to get on an earlier flight (eg via MEL); you should get it for free. Even if not, I'd do it (and make a complaint to try and get a refund).
RooFlyer is offline  
Old Nov 22, 2014, 5:57 pm
  #12  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,574
Originally Posted by RooFlyer

To the OP: Definitely try to get on an earlier flight (eg via MEL); you should get it for free. Even if not, I'd do it (and make a complaint to try and get a refund).
There is no reason why he should get it for free since the current booking is still perfectly valid and no impact has been made to his departure and equally no entitlement to a refund
Dave Noble is offline  
Old Nov 23, 2014, 1:32 am
  #13  
 
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC Gold, IC Plat Amb, Accor Gold
Posts: 1,950
Originally Posted by Dave Noble
There is no reason why he should get it for free since the current booking is still perfectly valid and no impact has been made to his departure and equally no entitlement to a refund
If there is a significant chance of a missed connection (MCT notwithstanding), then it might be in QFs commercial interests to allow a change which costs them little rather than have to accommodate a F pax for 24 hours. Presumably that decision would be informed by analysis of the on-time stats of the HBA-SYD flight.
pomkiwi is offline  
Old Nov 23, 2014, 1:39 am
  #14  
Original Poster
 
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
As much as I like the F lounge at SYD... leaving HBA at 0600 to go to MEL and then on to SYD arriving 0925 would then leave me sitting in the lounge for six hours. Normally I would not be that concerned about the connection except I am meeting my wife in DFW for an onward flight to Cancun the next day. I probably should have just flown to SYD a day earlier but now I wonder if QF would allow that change. As noted, the MCT is met with the 65 minute connection. I could call the QF First people and see what they have to say.
AlwaysOnTheRoad is offline  
Old Nov 23, 2014, 1:57 am
  #15  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,574
Originally Posted by pomkiwi
If there is a significant chance of a missed connection (MCT notwithstanding), then it might be in QFs commercial interests to allow a change which costs them little rather than have to accommodate a F pax for 24 hours. Presumably that decision would be informed by analysis of the on-time stats of the HBA-SYD flight.
I would expect that the decision would come down squarely on the MCTs

If the passenger wants to travel earlier , then I am sure that QF would have no objection to making changes as per the fare rules
Dave Noble is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.