Feels like home...
#62
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Join Date: Aug 2002
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So it seems odd that it should be Qantas which has this problem, but I know I may be missing something about licensing which has this effect.
#63
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
But for some reason it appears that the SMH doesn't have this problem, and the Daily Mail in the UK doesn't have this problem.
So it seems odd that it should be Qantas which has this problem, but I know I may be missing something about licensing which has this effect.
So it seems odd that it should be Qantas which has this problem, but I know I may be missing something about licensing which has this effect.
Feeling "at home" is the last thing I want when I get on a plane. I hate it at home.
#64
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
The ad comes across to me as dated in approach, cloying, mawkish and sentimental. I guess market research has told Qantas that it will work with some people and I am sure it has cost them a pretty penny so good luck to them. As for me, as others have said here, it is about hard and soft product, price and schedule. I no longer have blind loyalty to airlines, banks, or any other business which seeks my dollars.
#65
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
I agree with your comment there.
I also think that the advert was deliberately designed for the Australian market, hence the licensing restrictions, so the message is can be considered appropriate.
For its international market....well I wonder what QF is going to do here because IMO that ad is not going to work. I did not get emotional, I do understand the message, heck I still get the good chills when I see or hear ISCAH and associate that with QF.
As I have said on other threads, I only feel good when I get the "Welcome back." message from the Jetconnect crew, I seem to know lots of them now, and I feel that I will be looked after, and also some of the First Lounge staff. That is a major reason I choose to fly QF on my most common sector WLG-SYD and therefore the "Feels like home..." message resounds with me as I am "Coming home" on both sectors....
I also think that the advert was deliberately designed for the Australian market, hence the licensing restrictions, so the message is can be considered appropriate.
For its international market....well I wonder what QF is going to do here because IMO that ad is not going to work. I did not get emotional, I do understand the message, heck I still get the good chills when I see or hear ISCAH and associate that with QF.
As I have said on other threads, I only feel good when I get the "Welcome back." message from the Jetconnect crew, I seem to know lots of them now, and I feel that I will be looked after, and also some of the First Lounge staff. That is a major reason I choose to fly QF on my most common sector WLG-SYD and therefore the "Feels like home..." message resounds with me as I am "Coming home" on both sectors....
#66
Join Date: Aug 2007
Location: SYD
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Rewarding flying is almost secondary, and certainly anyone based overseas who credits flights to QFF will be.
#67
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,844
This ad resonates - quite strongly actually - with how I felt as a young expat living in Asia and the UK in the 90s. Maybe I'm just jaded now but I rarely feel that sense that "home" begins at the door of the plane these days (or maybe I don't need to feel that way now).
Skype/face time, instant messaging, email, even just mobile phones all bring home much closer. I remember back then I still wrote letters, and if you weren't home (or in the office) nobody could call you. And airfares - back in 1994 the cheapest you could typically get SYD-MEL return for was $239, which according to RBA is worth about $400 today. BY comparison a few weeks ago I purchased SIN-MEL return for about $420 AUD.
#69
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,844
It wasn't (the carrier I bought with is struggling this year, so is heavily discounting), but QF usually is in the ballpark for fares (~$650 AUD) , but certainly is not appealing in terms of timing of MEL-SIN (due to departure early in the day, means less time with family). However, I have travelled on QF codes on EK metal (and outbound from SIN, where timing is similar, still prefer QF code on EK metal for several reasons, that the "feels like home" sentiment is not enough to outweigh).
#70
Moderator, Hilton Honors
Join Date: Nov 2003
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Because the business of QFF nowadays is based around selling points to as many Australian third parties (like banks, travel money cards, supermarkets, phone companies etc) as they can, and mining the database of Australian QFF members to increase the dollars they can get from those third parties.
Rewarding flying is almost secondary, and certainly anyone based overseas who credits flights to QFF will be.
Rewarding flying is almost secondary, and certainly anyone based overseas who credits flights to QFF will be.
I assume (perhaps incorrectly) that the intention of the ad is to get people flying Qantas more - not to get them spending more at say Woolies.
#71
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Despite the fact it looks like something that came out of AWARD School (albeit well produced!), it's an ad made for an Australian audience. While I think it misses the mark, I don't see what the problem is with running a targeted campaign?
#72
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For myself, I don't think there is a problem with a targeted campaign, as such.
My concern is that we hardly ever see anything else from QF - whether in the form of advertising campaigns, promotions, or other marketing activity. If it's targeted, it's targeted at Australians. And this seems to me to reflect an internal QF mindset. I'd love to be proven wrong.
My concern is that we hardly ever see anything else from QF - whether in the form of advertising campaigns, promotions, or other marketing activity. If it's targeted, it's targeted at Australians. And this seems to me to reflect an internal QF mindset. I'd love to be proven wrong.
#73
Join Date: Oct 2009
Location: Sydney, Australia
Programs: Qantas WP, LTG , Delta, SPG, Priority Club
Posts: 303
Quote:
Originally Posted by bensyd
... I don't see what the problem is with running a targeted campaign?
For myself, I don't think there is a problem with a targeted campaign, as such.
My concern is that we hardly ever see anything else from QF - whether in the form of advertising campaigns, promotions, or other marketing activity. If it's targeted, it's targeted at Australians. And this seems to me to reflect an internal QF mindset. I'd love to be proven wrong.
Originally Posted by bensyd
... I don't see what the problem is with running a targeted campaign?
For myself, I don't think there is a problem with a targeted campaign, as such.
My concern is that we hardly ever see anything else from QF - whether in the form of advertising campaigns, promotions, or other marketing activity. If it's targeted, it's targeted at Australians. And this seems to me to reflect an internal QF mindset. I'd love to be proven wrong.
Haven't we seen Qantas bring out Oprah and Modern Family in the last fee years? Two campaigns aimed squarely at the US market...
#74
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
I find such things as that quite bizarre; how many people are going to go "oh, i'll fly on this airline because some actors did"
Maybe it works, but seems quite strange to me; I can see that if done right it may encourage tourism to Australia, but cannot see why it would benefit the airline per se
Maybe it works, but seems quite strange to me; I can see that if done right it may encourage tourism to Australia, but cannot see why it would benefit the airline per se
#75
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