Dave Noble

They do have access to Qantas and Emirates lounges. There is nothing actually stating that the passenger can choose

As far as it goes, if raising the issue with QF, I doubt that QF would disagree that the passenger is supposed to have the choice and that agents at the lounge are not acting correctly; my point was simply that the statement quoted was not something that explicitly supports it

LHR/MEL/Europe FF

as I said, it is implied the passenger can choose. You don't actually have access if a lounge agent can say 'no'.

there is no other way to read the provisions unless you take a restrictive view, but I think it unlikely that would be supported by any contractual interpretation (and this is a contractual issue as you have paid for lounge access as part of your ticket).

Dave Noble

And I would never rely on an "implication" if trying to assert that something is being done against the rules : where there is ambiguity or reliance on implication , would not work well to convince an agent that their procedure is wrong I posit

I do think that it is EK agents following rules incorrectly or the documentation provided to EK agents being ambiuous or incorrect ( same as requiring that for access via status, that the status show on the BP - which QF states is incorrect )

The best that can be done is to take it up with QF Customer Service to address and verify that QF concurs that the passenger can choose the lounge

All I am saying is that the document does not state that the passenger can choose and something more authoritative would be something I would be looking for

timster

How about going back to the QF lounge and nicely asking the desk staff would they mind ringing the EK lounge and telling them the rules say they have to let you in ?

Himeno

It's MEL T2. Why go back downstairs to the QF J lounge, when you can go next door to the QF F lounge and ask the staff there to come talk to the EK lounge staff.

markcwj

Just got back from the Emirates Lounge in Melbourne for being QF Gold.

My trip report: http://www.theshutterwhale.com/blog/...bourne-airport

mandolino

They don't let QF Gold into the Emirates Lounge at LHR (right next to the QF departure gate). Instead you're invited to walk back to the QF/BA Lounge (10 minutes each way at a brisk walk) if there is a delay at the gate.

As the projected delay was 20 minutes, I declined, and of course it turned into an hour, but always announced in increments as "twenty minutes".

pomkiwi

There have been a few posts confirming that at LHR the lounge access (at least to the EK lounge) is strictly on the basis of the operating carrier - it would help if they it clear that this was a requirement rather than a 'recommendation'

patrickk

Marc'

You were very lucky indeed as I have have been knocked back as well, being a QF Gold flier. The excuse I was given was that they could not log into the QF system. Their lounge does look very nice but EK is hit and miss with the Amsterdam lounge being an absolute shocker (limited grog, no hot food and miles from the gate) and Dusseldorf being fantastiic for ony about 10 passengers (maybe the Etiyad/Air Berlin competition focusses the mind) .

mandolino

Yes, the guy at the gate even suggested I go to the Emirates lounge when the delay was announced. I walk over there and it's, "No, only if you're traveling First Class".

Rules is rules of course, but they seem happy to let you think you can use Emirates lounges with being too clear about it.

stoffel

Rehashing an old thread rather than starting a new one.

The other day I was transiting through MEL and thought I would check out the Emirates lounge. I was travelling with Qantas in J and hold Gold status with Qantas. To my surprise I was denied access - the staff member insisted that I needed to be booked on an Emirates code share flight.

Reading this thread it looks like others have been denied for the same reason. I've been into other Emirates lounges when travelling on Qantas without a hitch. Is it hit or miss whether you get into the MEL lounge depending on who is manning the front desk? I'm travelling through BNE soon and would like to check out the Emirates lounge there - any experiences of accessing that lounge as a Qantas passenger?

Dave Noble

You do not need to be booked on a codeshare, but it does seem that the agents will only allow those booked on a flight where a codeshare exists

What flight were you booked on and did it have an Emirates code share?

lokijuh

Last month I flew out on QF37, in economy, on QF code, and no problems at all as a Gold QFF.

stoffel

QF79 MEL-NRT. Not sure about the code share but don't think so.

Dave Noble

Whether it is correct for them to do so or not, I have come across the agents at the Emirates lounge checking whether the flight is one that offers a EK codeshare when deciding on access

MEL-NRT is not one of the flights with a codeshare, so can understand why admittance was denied

I am not sure that this is supposed to be how Ek determines how access should be granted