Oversold QF flights
#1
Original Poster
Join Date: Sep 2002
Location: ADL
Programs: , QF Plat (SWSWP), KrisFlyer Silver, SPG Plat
Posts: 66
Oversold QF flights
Hi,
It looks like I am on a QF flight that is way oversold - QF 22 this friday 16th March - I suspect due to GP, by about 40 or more people.
I was feeling guilty for being a WP an forcing them to sell me a ticket (at full Y) so I could get on - but it appears lots of people will be turned away.
Any ideas what QF do in this situation? I checked with their platinum helpdesk and they indicated that J was also fully sold - so I'm not expecting an upgrade on this trip - but assuming everyone turns up - how and what do QF do for the rebooking?
Cheers,
YS
It looks like I am on a QF flight that is way oversold - QF 22 this friday 16th March - I suspect due to GP, by about 40 or more people.
I was feeling guilty for being a WP an forcing them to sell me a ticket (at full Y) so I could get on - but it appears lots of people will be turned away.
Any ideas what QF do in this situation? I checked with their platinum helpdesk and they indicated that J was also fully sold - so I'm not expecting an upgrade on this trip - but assuming everyone turns up - how and what do QF do for the rebooking?
Cheers,
YS
#2
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
QF22 is NRT-SYD. QF will call up people the day before and offer O/D pax alternate routings via HKG, SIN, PER, etc. sometimes with an upgrade sweetener. Doubt the flight will be overbooked at departure, esp. with JL being a partner. Connecting pax will get priority in accomodation, fwiw. Worst case some get bumped and stay overnight at NRT hotel. Unlike US airlines with $2000 bump vouchers, QF won't be giving out any.
You might have a reasonable chance for a J upgrade, chances are J0 was done due to Y overbooking, not J oversold. Also you could volunteer to go via HKG or SIN for a J upgrade, if you have the time and want the longer routing.
You might have a reasonable chance for a J upgrade, chances are J0 was done due to Y overbooking, not J oversold. Also you could volunteer to go via HKG or SIN for a J upgrade, if you have the time and want the longer routing.
#4
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
And they would probably find a way to sell full-fare Y tickets, no matter the status. Given the cash they would get, and the amount of compensation (if any) that they need to give out to a discount-Y pax, in most circumstances, the airline actually saves some money. Profitable? yes. Ethical? Debatable.
#5
Join Date: Jan 2006
Location: OOL Australia
Programs: QFF (Gold), Skywards, Rapid Rewards,United, Velocity, Hilton Silver
Posts: 2,440
Hi,
It looks like I am on a QF flight that is way oversold - QF 22 this friday 16th March - I suspect due to GP, by about 40 or more people.
I was feeling guilty for being a WP an forcing them to sell me a ticket (at full Y) so I could get on - but it appears lots of people will be turned away.
Any ideas what QF do in this situation? I checked with their platinum helpdesk and they indicated that J was also fully sold - so I'm not expecting an upgrade on this trip - but assuming everyone turns up - how and what do QF do for the rebooking?
Cheers,
YS
It looks like I am on a QF flight that is way oversold - QF 22 this friday 16th March - I suspect due to GP, by about 40 or more people.
I was feeling guilty for being a WP an forcing them to sell me a ticket (at full Y) so I could get on - but it appears lots of people will be turned away.
Any ideas what QF do in this situation? I checked with their platinum helpdesk and they indicated that J was also fully sold - so I'm not expecting an upgrade on this trip - but assuming everyone turns up - how and what do QF do for the rebooking?
Cheers,
YS
Where do you get this information? Do yo have an internal source?
#6
Join Date: May 2008
Location: SIN / SYD
Programs: QF WP/LTG
Posts: 499
Agreed. I'm surprised that QF will sell you a full Y ticket if the flight is that oversold. I've tried to use this benefit on SYD-SIN (and vv) flights, and have been refused in some cases, as Yield Management believes that the flight is too full - I've had to route via BNE or MEL instead.
Edit: to clarify, I've tried to use this benefit when tickets are not available for purchase - i.e. it's already full. In some cases, QF has let me purchase. In other cases it's been declined. Obviously there is some threshhold beyond which even WP can't buy a full Y ticket.
Edit: to clarify, I've tried to use this benefit when tickets are not available for purchase - i.e. it's already full. In some cases, QF has let me purchase. In other cases it's been declined. Obviously there is some threshhold beyond which even WP can't buy a full Y ticket.
Last edited by AnonymousCoward; Mar 15, 2012 at 5:16 am
#7
Join Date: Oct 2011
Posts: 155
All airlines will oversell a flight - they obviously are thinking that they will get enough people who don't turn up, change thier flight late, cancel altogether or miss a connection. In this case, if they are still willing to sell a Y ticket, they flight isn't that oversold and they are taking the risk that a certain number of people won't make the flight.
How many people are there on the flight? 350 booked? It would be rare for every single person to turn up.
How many people are there on the flight? 350 booked? It would be rare for every single person to turn up.
#11
Join Date: Oct 2003
Location: Sydney, AU.
Programs: QF. UA. Avis. AMEX.
Posts: 1,558
A point of clarification. For the Platinum seat guarantee one does not need to buy a full Y ticket but for international Y, B or H and for domestic Y or B.
Typically when having to use this I have found that an upgrade on departure follows but not always.
Typically when having to use this I have found that an upgrade on departure follows but not always.
#12
Join Date: Sep 2010
Location: Wellington
Programs: QF (WP), NZ (KC), IHG Ambassador
Posts: 146
#14
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
...Edit: to clarify, I've tried to use this benefit when tickets are not available for purchase - i.e. it's already full. In some cases, QF has let me purchase. In other cases it's been declined. Obviously there is some threshhold beyond which even WP can't buy a full Y ticket.
#15
Join Date: Oct 2003
Location: Sydney, AU.
Programs: QF. UA. Avis. AMEX.
Posts: 1,558
That wording has been the case for around 8 years. Long before Joyce. From my understanding is the only time the clause is used is during operational disruption or when dealing with very large group bookings. I have used it very frequently in and out of CBR on the jet service where 90% of the plane seems to be platinum and still had no issues even when timed with last sitting days or end of visiting head of state. I have never had the request denied.