Chasing points from LAN flight
Mar 27, 2010, 10:48 pm
#1
Original Poster
Join Date: Dec 2008
Location: sydney
Posts: 131
Chasing points from LAN flight
I had a flight from AKL-SYD on LAN on 27th Feb. I waited a week but nothing turned up in my account.I went to claim missing points on the QF site, filled in my details and got the automatic email reply. It is now more than the 14 working days since and still no luck. What is the best thing to do next? email, phone or letter? I still have my BP with QFF number on it.
I dont know if the earthquake caused problems, but I thought they would have come through by now
I just checked my activity statement and it had:
UNSUCCESSFUL - NAME MISMATCH
LA 801 ECONOMY 27FEB10 AUCKLAND/SYDNEY
I dont know if the earthquake caused problems, but I thought they would have come through by now
I just checked my activity statement and it had:
UNSUCCESSFUL - NAME MISMATCH
LA 801 ECONOMY 27FEB10 AUCKLAND/SYDNEY
Last edited by grozzy; Mar 27, 2010 at 10:56 pm Reason: checked activity statement
Mar 27, 2010, 11:00 pm
#2
Join Date: Dec 2003
Location: Hong Kong
Programs: QF LTG, TG *P, IHG P
Posts: 290
Mar 27, 2010, 11:10 pm
#3
Join Date: Aug 2009
Location: MEL
Programs: Plastic Fantastic! - QF, DJ, AF, NZ, DL etc..
Posts: 414
My experience is that LAN flights have never posted for me without me following them up. Send a scan of your E-ticket & BP with a covering email to [email protected]
Fax your BP to QF FF number.
AKL-SYD never posts on LAN
Mar 28, 2010, 4:21 am
#4
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,367
I also have many denied claims for LA flights (YYZ-JFK, IPC-PPT) and usually sending another E-Mail will get it sorted.
Mar 28, 2010, 4:32 am
#5
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Its a real lottery. My QF FF number & status have shown on LA BPs, but I had only a 50% success rate (ie 1 out of 2) in having recent flights automatically posted to my QF statement.
Mar 28, 2010, 4:59 am
#6
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
Flights AKL-SYD have not posted in a year.
SYD-AKL flights post automatically.
I have spoken to QFF about this and they are aware of the problem. They have encouraged others to contact them regarding LAN posting issues.
As others have said in this thread ad a recent other you need to send an email with the scanned boarding pass to QFF and they will credit the LAN flights.
SYD-AKL flights post automatically.
I have spoken to QFF about this and they are aware of the problem. They have encouraged others to contact them regarding LAN posting issues.
As others have said in this thread ad a recent other you need to send an email with the scanned boarding pass to QFF and they will credit the LAN flights.
Mar 28, 2010, 12:01 pm
#7
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Fax or email with scanned BP works. For AKL-SYD specifically I don't even bother waiting for the points to fail to credit because it is so consistently bad (and as Blackcloud says QFF knows it is a problem).
Mar 28, 2010, 5:03 pm
#10
Join Date: May 1998
Location: australia
Posts: 5,761
And its not just a QFF issue. SYD-AKL posted no problem to Aadvantage but AKL-SYD did not, despite AA number appearing on boarding pass. Requesting credit online didn't work - the reply was something along the line of "The partner airline could not confirm the details provided" Also required faxing in eticket and BP
Mar 28, 2010, 5:06 pm
#11
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,367
Mar 30, 2010, 10:54 pm
#13
Join Date: Jan 2010
Location: DOH / SYD
Programs: QF / QR WP, VA plat, SQ*G, HH diamond
Posts: 41
Glad it's not just me who has problems - LA 801 AKL - SYD never credits in my experience, sent more BPs to QFF last thursday and got a call from them with apology for this repeat problem, so they are aware of it, points and SCs still not posted however.
Also had recent recurrent problems with CX flights posting ex HKG and TPE.
Also had recent recurrent problems with CX flights posting ex HKG and TPE.
Mar 31, 2010, 3:10 am
#14
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,367
Jul 15, 2010, 2:37 am
#15
Join Date: Apr 2009
Programs: AA PLT; QFF SG
Posts: 36
Last time I flew with them it took about two weeks because I waited for the claim to fail (again, a name mismatch and seemed to think I was in Y not J), submitted the missing points request and then had to do the follow up email.