Chasing points from LAN flight
Jul 15, 2010, 6:48 am
#16
Join Date: Jul 2008
Location: Melbourne, AU
Programs: QF WP, Hyatt Diamond, Hilton Diamond, Hertz PC, Europcar Privilege Elite, Velocity Platinum
Posts: 326
Apologies for reviving an old thread - just wanted to ask how long points / SCs take to post if following them up in this way immediately after flying LAN?
Last time I flew with them it took about two weeks because I waited for the claim to fail (again, a name mismatch and seemed to think I was in Y not J), submitted the missing points request and then had to do the follow up email.
Last time I flew with them it took about two weeks because I waited for the claim to fail (again, a name mismatch and seemed to think I was in Y not J), submitted the missing points request and then had to do the follow up email.
Jul 15, 2010, 7:50 am
#17
Join Date: Mar 2008
Location: Joondalup,WA,Australia
Programs: VS Gold, QPPS, CX, DJ, SG, AA, NH
Posts: 196
LA points according to all accounts can take as long as JQ to credit (10-14 days). If they don't arrive within 3-4 days of flying, I just get into the habit of submitting the online claim form and wait for them to credit.
Of course if it's getting close to your annual deadline, a phone call to the QFF service centre can speed things up pretty quickly if you're a little impatient.
Of course if it's getting close to your annual deadline, a phone call to the QFF service centre can speed things up pretty quickly if you're a little impatient.
Jul 17, 2010, 3:47 am
#18
Join Date: Apr 2009
Programs: AA PLT; QFF SG
Posts: 36
Rather frustrating as I'm on the precipice of a status threshold, and have technically crossed it but am still waiting for the points to properly credit to put me over.
Jul 17, 2010, 4:39 am
#19
Join Date: Jul 2008
Location: Melbourne, AU
Programs: QF WP, Hyatt Diamond, Hilton Diamond, Hertz PC, Europcar Privilege Elite, Velocity Platinum
Posts: 326
I did email and follow up with a call a few days later. Unfortunately, they told me I'd have to wait until the LAN claim was rejected before they would credit the points - they had no idea when that may or may not come through.
Rather frustrating as I'm on the precipice of a status threshold, and have technically crossed it but am still waiting for the points to properly credit to put me over.
Rather frustrating as I'm on the precipice of a status threshold, and have technically crossed it but am still waiting for the points to properly credit to put me over.
LA801
Jul 30, 2010, 7:32 am
#21
Join Date: Oct 2003
Location: Germany
Posts: 175
Cheers
Joerg
Jul 31, 2010, 2:37 am
#23
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
Jul 31, 2010, 4:58 am
#24
Join Date: Feb 2007
Location: CBR
Programs: QF WP, AC*G
Posts: 1,223
As it was explained to me by the QF lounge agent, the name on your QF card and in your passport must match, otherwise LA tries to make your QF number a LA number. As such, you need to either see a LA agent at check-in or at the gate to manually override the system and add your QF number to your booking. After doing this on my last trip all LA segments (SYD-AKL-SYD) posted within 4 days of flying. I was especially impressed given that AKL-SYD was manually boarded due to computer errors.
Aug 4, 2010, 8:02 pm
#25
Join Date: Jan 2009
Location: Melbourne, Australia
Programs: Qantas FF Bronze
Posts: 206
Regarding the YYZ-JFK/JFK-YYZ flights; given there is only 1 LAN flight per day, what happens to pax if this flight is cancelled or suffers a large delay 4+ hours.
When flying to Toronto from JFK I will need to be in Toronto that same day, so I can afford a delayed flight, but not a cancelled flight.
Same scenario for my return flight to JFK.
Would I have the option of being put on the next available AA flight?
Perhaps its in my best interest to give LAN a miss on this occasion and book with the carriers who have more frequent daily flights between the two cities?
cheers
Aug 5, 2010, 3:34 am
#26
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
I am looking at flying Toronto to JFK later this year.
Regarding the YYZ-JFK/JFK-YYZ flights; given there is only 1 LAN flight per day, what happens to pax if this flight is cancelled or suffers a large delay 4+ hours.
When flying to Toronto from JFK I will need to be in Toronto that same day, so I can afford a delayed flight, but not a cancelled flight.
Same scenario for my return flight to JFK.
Would I have the option of being put on the next available AA flight?
Perhaps its in my best interest to give LAN a miss on this occasion and book with the carriers who have more frequent daily flights between the two cities?
cheers
Regarding the YYZ-JFK/JFK-YYZ flights; given there is only 1 LAN flight per day, what happens to pax if this flight is cancelled or suffers a large delay 4+ hours.
When flying to Toronto from JFK I will need to be in Toronto that same day, so I can afford a delayed flight, but not a cancelled flight.
Same scenario for my return flight to JFK.
Would I have the option of being put on the next available AA flight?
Perhaps its in my best interest to give LAN a miss on this occasion and book with the carriers who have more frequent daily flights between the two cities?
cheers
Aug 5, 2010, 12:14 pm
#27
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
While LA will likely rebook affected passengers the alternative flights may be inconvenient for you (or full).
Aug 6, 2010, 5:07 pm
#29
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
Just to let people know.
My LA801 flight last Saturday has credited my QF account, quite fast.
I did put in an online claim on Tuesday but i do not know if this caused the credit. Will report if it rejects on the account.
My LA801 flight last Saturday has credited my QF account, quite fast.
I did put in an online claim on Tuesday but i do not know if this caused the credit. Will report if it rejects on the account.
Last edited by Blackcloud; Aug 6, 2010 at 7:49 pm
Aug 7, 2010, 6:46 pm
#30
Join Date: Mar 2008
Posts: 16
Duplicate Claim
I flew AKL/SYD on the 23rd in Business and on the 3rd of August I got and entry saying duplicate claim rejected but I had no other entries. I emailed my boarding pass and e-ticket (luckily it is easy to print at LAN.com) and the points were then credited to my account no problem.
Does seem strange.
Does seem strange.