F SYD to LHR for A$5745 return!!!
Nov 4, 2009, 7:18 am
#46
Join Date: Jan 2005
Posts: 965
If you don't get any joy.
SImply ask the bank for the credit card dispute form - one of the boxes available is that you purchased goods online you have not received. Boom bank chases the merchant for selling something they have not delivered on.
As it is then fraud.
SImply ask the bank for the credit card dispute form - one of the boxes available is that you purchased goods online you have not received. Boom bank chases the merchant for selling something they have not delivered on.
As it is then fraud.
Nov 4, 2009, 10:36 am
#47
Join Date: May 2008
Location: Australia
Programs: QF Platinum (OWE)
Posts: 380
This still hasn't been fixed yet...
To the OP - once they take your money, there is offer and acceptance ie a contract is formed. The agent has an obligation to deliver the service. You'd be on pretty solid grounds to force them to honour the sale - it'd even be worth the $100s to get a solicitor in WA to act on your behalf in order to obtain an order that the company has to fulfil contractual obligations.
To the OP - once they take your money, there is offer and acceptance ie a contract is formed. The agent has an obligation to deliver the service. You'd be on pretty solid grounds to force them to honour the sale - it'd even be worth the $100s to get a solicitor in WA to act on your behalf in order to obtain an order that the company has to fulfil contractual obligations.
Nov 4, 2009, 1:14 pm
#48
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
so long as the merchant is keeping quiet on the mistake / fraud or whatever. Bestflights (in my case) acknowledged the problem and took their sweet time in doing the refund (2 months). If the bank knows the merchant accepts there is a mistake (etc), they will do nothing.
Nov 6, 2009, 9:49 pm
#50
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
Many airlines do things like offer more FF miles to encourage using Y instead of B or H (e.g. AA has Y the same as J). Finally Y has no restrictions and almost never sold out (i.e. most airlines will bump some discounted fare from the flight in order to sell a Y seat), so sometimes Y is available when J is sold out I think QF offers a guaranteed Y seat as a WP benefit (not really a benefit as they will do this for anyone).
Nov 6, 2009, 9:57 pm
#51
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
I have been on flights only recently where Y was zeroed and couldn't be booked without the use of the Platinum benefit
Dave
Nov 6, 2009, 11:52 pm
#52
Original Poster
Join Date: Jul 2006
Location: Sydney, Australia
Programs: QF*WP QF*LTG
Posts: 109
Gday all
Thanks for all your comments and advise ^
I am still waiting to get the matter solved however have had phone calls back from Bestflights ensuring me they are working on this. I should have final outcome next week. They have been very good in getting some information to me...
Apparantly it's now a matter for QF to solve as they would have loaded the fare/booking class in to the system?! Not sure how it all works?!
I have been advised that I'm entitled to the F tickets as I would not have any way of knowing the tickets would be in Y+.
Thanks again - update to follow
Thaigold
Thanks for all your comments and advise ^
I am still waiting to get the matter solved however have had phone calls back from Bestflights ensuring me they are working on this. I should have final outcome next week. They have been very good in getting some information to me...
Apparantly it's now a matter for QF to solve as they would have loaded the fare/booking class in to the system?! Not sure how it all works?!
I have been advised that I'm entitled to the F tickets as I would not have any way of knowing the tickets would be in Y+.
Thanks again - update to follow
Thaigold
Nov 7, 2009, 12:25 am
#53
Join Date: Oct 2005
Posts: 82
(e) Qantas may occasionally have to restrict this facility without prior notice on some routes or under special circumstances;
Nov 7, 2009, 12:51 am
#54
Join Date: May 2006
Programs: Hertz PC, QF Plat, Velocity Gold, HHonors Gold, SPG Gold
Posts: 2,803
You won't be getting F tickets from QF. That's my opinion anyway
Nov 7, 2009, 1:04 am
#55
Join Date: Apr 2009
Location: 1 AU
Programs: Support the Tyrants Travel Club
Posts: 2,708
I didn't think they would, but ^ if the TA honors this.
Nov 7, 2009, 1:15 am
#56
Join Date: Dec 2004
Location: London
Posts: 6,265
Qantas publishes a list of fares. The bestflights IT system picks these up and converts them into readable format for people to search on.
So from my understanding, it is Bestflights that does the translation between "R" and First - not Qantas telling Bestflights that R is a First class fare.
Certainly notice was given to agents advising of this change. I think Bestflights may not have noted the change correctly, or implemented the change properly.
Nov 7, 2009, 1:41 am
#58
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
Nov 7, 2009, 1:42 am
#59
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I think the onus remains on best flights as QF notified TAs
From Qantas Industry Sales
https://www.qantas.com.au/agents/dyn...ws/200910/1050
Qantas Introduces R Class for International Premium Economy 22 October 2009
Effective 04 November 2009, Qantas will introduce the R inventory class for use in the International Premium Economy Cabin for departures on or after Monday 16 November 2009.
R class will be inventory controlled and sit between W class and T class.
T class year round fares will move to R class. T class will be used for tactical fares as required.
For existing ticketed T class bookings, these will remain unchanged rather than being reaccommodated in R class. Any unticketed T class bookings should either:
1. remain in T class and be ticketed before Wednesday 04 November 2009; or
2. be rebooked to R class and ticketed in accordance with ticketing time limits.
GDS availability displays and fares will be updated from 04 November 2009.
https://www.qantas.com.au/agents/dyn...ws/200910/1050
Qantas Introduces R Class for International Premium Economy 22 October 2009
Effective 04 November 2009, Qantas will introduce the R inventory class for use in the International Premium Economy Cabin for departures on or after Monday 16 November 2009.
R class will be inventory controlled and sit between W class and T class.
T class year round fares will move to R class. T class will be used for tactical fares as required.
For existing ticketed T class bookings, these will remain unchanged rather than being reaccommodated in R class. Any unticketed T class bookings should either:
1. remain in T class and be ticketed before Wednesday 04 November 2009; or
2. be rebooked to R class and ticketed in accordance with ticketing time limits.
GDS availability displays and fares will be updated from 04 November 2009.
Nov 7, 2009, 2:08 am
#60
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,165
Some people are required by contract to travel in Y or Y+ (often no distinction is made). They don't care about the price -- it is reimbursed -- but do care about the fare code Many airlines do things like offer more FF miles to encourage using Y instead of B or H (e.g. AA has Y the same as J). Finally Y has no restrictions and almost never sold out (i.e. most airlines will bump some discounted fare from the flight in order to sell a Y seat), so sometimes Y is available when J is sold out I think QF offers a guaranteed Y seat as a WP benefit (not really a benefit as they will do this for anyone).
Many airlines do things like offer more FF miles to encourage using Y instead of B or H (e.g. AA has Y the same as J). Finally Y has no restrictions and almost never sold out (i.e. most airlines will bump some discounted fare from the flight in order to sell a Y seat), so sometimes Y is available when J is sold out I think QF offers a guaranteed Y seat as a WP benefit (not really a benefit as they will do this for anyone).
If they only do Y/Y+ I'd pay the extra and do a JAL where possible or even AY in J.CJ