EY: jnb - goi / bdq / ixe... $806 in business
Jul 1, 2016, 9:57 am
#77
Join Date: Jun 2016
Posts: 37
I actually succeeded in getting my refund after countless calls to the airline. I actually booked direct and they straight away refunded the money. You just need to get the abu dhabi call centre. Its kind of frustrating as the calls get routed to call centres based on the load. However keep trying and good luck...
Jul 1, 2016, 10:39 am
#78
Join Date: Aug 2015
Posts: 1,141
HUCA, there should be two etix's in your reservation and the original one has remarks that you're entitled to full refund if you want to.
You just got an incompetent agent, nothing more.
Jul 1, 2016, 10:41 am
#79
Join Date: Jul 2008
Location: Currently in Sri Lanka
Programs: AF Platinum, UA Platinum Million Miler Lifetime Gold, QR Platinum, HH Lifetime Diamond, IHG Diamond
Posts: 345
Got my money from these mongrels today. 2 tickets refunded in full. Bombard them with emails, don't give up, they will abuse you, talk down to you, ignore you, but they are weak and eventually they give in. Here are a bunch of email addresses that I sent to and got some action:
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
And when they write back and say you shouldn't be sending to their specific address, they will give you another one. Add it to the list and keep bombarding the one that said don't send to them. Persistence and being a pest to these people eventually pays off.
I cannot believe the audacity of these people to now refuse to refund a ticket you did not buy.
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
And when they write back and say you shouldn't be sending to their specific address, they will give you another one. Add it to the list and keep bombarding the one that said don't send to them. Persistence and being a pest to these people eventually pays off.
I cannot believe the audacity of these people to now refuse to refund a ticket you did not buy.
Jul 2, 2016, 12:15 pm
#80
Join Date: Nov 2011
Location: ZRH
Programs: SEN
Posts: 137
After an unsuccessful call to the "local" Etihad hotline I just replied to their email ([email protected]) asking them to cancel and refund my ticket. 2 or 3 days later I got a reply from the same guest relations officer that signed the first email promising that they would refund the amount paid. Lets see how long this takes.
Jul 2, 2016, 12:44 pm
#81
Join Date: May 2012
Location: Here, there … you know how it goes.
Posts: 1,518
Wanted to add some quick words of support:
I did NOT jump on this, primarily based on my saga/experience getting refunds for tickets purchased on Etihad from CMB-DFW a few years ago.
It ended up taking almost 1.5 years, but I did FINALLY get all of them fully refunded.
Don't give up!
I did NOT jump on this, primarily based on my saga/experience getting refunds for tickets purchased on Etihad from CMB-DFW a few years ago.
It ended up taking almost 1.5 years, but I did FINALLY get all of them fully refunded.
Don't give up!
Jul 4, 2016, 10:19 am
#83
Join Date: Jul 2008
Location: Currently in Sri Lanka
Programs: AF Platinum, UA Platinum Million Miler Lifetime Gold, QR Platinum, HH Lifetime Diamond, IHG Diamond
Posts: 345
Jul 4, 2016, 10:51 am
#84
Join Date: Nov 2011
Location: ZRH
Programs: SEN
Posts: 137
After an unsuccessful call to the "local" Etihad hotline I just replied to their email ([email protected]) asking them to cancel and refund my ticket. 2 or 3 days later I got a reply from the same guest relations officer that signed the first email promising that they would refund the amount paid. Lets see how long this takes.
Jul 7, 2016, 11:57 am
#85
Join Date: Oct 2005
Location: Seattle
Posts: 339
Expedia is still sending emails to call them although I have already spoken with them and Etihad last week to cancel two tickets. Still see the tickets as confirmed on Expedia and haven't seen a refund. Just completed a credit card dispute on both tickets.
