On our recent flight from MDW to PVD (on SWA), my husband and I put all
the parkas into a bag to go through the security line (btw I am so happy that
there are now family lines so that we can take longer and when I'm not with
the entourage, I can go more quickly!) We were flying with the three kids
and a lot of stuff.
Unfortunately, we forgot the bag of jackets in the security area, and did not
realize it with the three kids and all the stuff...until we were on the plane! The
agents were really nice and let us look briefly in the gate area, but of course
the jackets weren't there. So they gave us the TSA phone number, and I
left a message, assuming the jackets were gone forever.
BUT, they called back, talked to me, found the bag (asked me to identify the
contents), and facilitated a FedEx of the bag to us within the week for $12!!
I was so surprised/impressed, and figured that they deserve a shout-out
considering all the kvetching I and others do about the junky TSA so often.