Top 10 list of TSA complaints
#1
Original Poster
Join Date: Feb 2003
Location: Raleigh, N.C.
Posts: 732
Top 10 list of TSA complaints
What are your top 10 complaints about TSA ?
Would like to compile a list, and send it to the TSA idea factory, and see if we can implement some changes that would make a bit of sense.
My #1 complaint is "barking @ the pax". I harp on it over & over with my TSO's.
Feel free to vent
Would like to compile a list, and send it to the TSA idea factory, and see if we can implement some changes that would make a bit of sense.
My #1 complaint is "barking @ the pax". I harp on it over & over with my TSO's.
Feel free to vent
#3
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Miami, FL
Programs: AA EXP/Marriott Plat/Hertz PC
Posts: 12,724
What are your top 10 complaints about TSA ?
Would like to compile a list, and send it to the TSA idea factory, and see if we can implement some changes that would make a bit of sense.
My #1 complaint is "barking @ the pax". I harp on it over & over with my TSO's.
Feel free to vent
Would like to compile a list, and send it to the TSA idea factory, and see if we can implement some changes that would make a bit of sense.
My #1 complaint is "barking @ the pax". I harp on it over & over with my TSO's.
Feel free to vent
#3 Liquid ban
#4 TSA employee impertinence
#5 Ridiculously long lines
#6 Laptop removal
#7 TSA employee personal hygiene
#8 Screening exclusion for security-side airport employees
#9 Inconsistent rule application
#10 TSA Employee laziness (refusing to push items through the x-ray machine)
#4
Join Date: Jan 2004
Location: LAX/CWA/TOA/AUW
Programs: Mileage Plus, SW Rewards, WorldPerks, Barnes and Noble Frequent Buyers
Posts: 368
Inconsistencies from terminal to terminal. Every manager has their own little kingdom and insist on the employees doing it "their" way. When you go to a different terminal it's another way of doing the same procedure. The managers and administration needs to get on the same page.
#5
Join Date: Aug 2004
Location: Brighton England
Programs: AA Plat, various hotels
Posts: 1,220
Although its not strictly TSA can i add having to be secondary screened in a foreign country, before we can board the plane, even though weve already been through that countries perfectly adequate screening.
#6
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,403
#1 Barking. It's completely un-called-for
#2 The liquid ban. It makes no scientific or conceptual sense, makes screeners' jobs far more difficult, thereby making it less safe to fly.
#3 Shoes. Nobody has ever been hurt or injured by a shoe-related weapon in an airport or airplane. It wastes time and it prolongs the screening process. It's a stupid rule, time to axe it.
#4 SSSS. We all know it's bogus. Just stop it, for crying out loud.
Item #1 will be tough to fix--too many "soldier of fortune" types thinking they're the "front line in the war on terror." Items #2, #3, and #4 are easily correctable, but Kip would never swallow his pride to make these changes.
The barking, the liquid ban, and the shoe carnival catalyze the TSA's loss of legitimacy as an authority. From an organizational behavior standpoint, we're dealing with meaningless, poorly-enforced rules. It's a recipe for disaster.
I sometimes think that TSA employees should have to take a mandatory trip to Ben Gurion Airport in Tel Aviv. They can see how polite, friendly, organized, and quick it is to clear security in perhaps the strictest airport in the world... I'm not talking about the profiling stuff; just their attitude.
#2 The liquid ban. It makes no scientific or conceptual sense, makes screeners' jobs far more difficult, thereby making it less safe to fly.
#3 Shoes. Nobody has ever been hurt or injured by a shoe-related weapon in an airport or airplane. It wastes time and it prolongs the screening process. It's a stupid rule, time to axe it.
#4 SSSS. We all know it's bogus. Just stop it, for crying out loud.
Item #1 will be tough to fix--too many "soldier of fortune" types thinking they're the "front line in the war on terror." Items #2, #3, and #4 are easily correctable, but Kip would never swallow his pride to make these changes.
The barking, the liquid ban, and the shoe carnival catalyze the TSA's loss of legitimacy as an authority. From an organizational behavior standpoint, we're dealing with meaningless, poorly-enforced rules. It's a recipe for disaster.
I sometimes think that TSA employees should have to take a mandatory trip to Ben Gurion Airport in Tel Aviv. They can see how polite, friendly, organized, and quick it is to clear security in perhaps the strictest airport in the world... I'm not talking about the profiling stuff; just their attitude.
Last edited by Mats; Jul 15, 2007 at 12:57 pm
#7
Join Date: Mar 2004
Location: MSY
Programs: NW Gold and now Delta Gold
Posts: 3,072
The liquid ban. Nothing else even comes close. Bark and scream and throw temper tantrums all day long, just let me carry back my souvenir bottle of wine. I can't believe what we've given up and for what? No proven benefit at all. At least with the shoes, there really was a shoe bomber who could have seriously harmed himself or the other passengers. No one has proven that the so-called liquid bombers could have even lit a match.
#9
Join Date: Jul 2003
Posts: 4,531
In addition to all of the points above, there should be transparency with the grievance process. In particular, some kind of civilian/congressional oversight on the complaints and a process to actually talk to the powers that be to take corrective action.
Also, lack of cargo screening.
"Bravos" and Terminal Dumps.
Also, lack of cargo screening.
"Bravos" and Terminal Dumps.
#11
Join Date: Jul 2007
Programs: UA Silver
Posts: 794
Definitely the superiority complex (this goes hand in hand with the barking!) that some screeners have. The issues some of these people must have to get something out of acting tough in this setting must be pretty pathetic.
Unless you get the rare nice/decent people working, I'm constantly wanting to say "who do you think you are? don't talk to me like that", but we all know where that would land me. :/
Unless you get the rare nice/decent people working, I'm constantly wanting to say "who do you think you are? don't talk to me like that", but we all know where that would land me. :/
#12
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
I agree with all that's been said so far.
I'd also like to see you give them this:
Revised TSA Terrorism Poster
to show them what people think of them.
I'd also like to see you give them this:
Revised TSA Terrorism Poster
to show them what people think of them.
#13
Join Date: Sep 2006
Posts: 503
Besides the barking which has been a gripe of mine since the beginning, it is certainly the liquid ban! Besides being so inconvenient and ineffective, it takes the screeners' attention away from the real threats! Case in point....in ALB they found so many bottles of water...but missed nearly every legitimate weapon!
#14
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Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,294
#2 The liquid ban. It makes no scientific or conceptual sense, makes screeners' jobs far more difficult, thereby making it less safe to fly.
#3 Shoes. Nobody has ever been hurt or injured by a shoe-related weapon in an airport or airplane. It wastes time and it prolongs the screening process. It's a stupid rule, time to axe it.
#3 Shoes. Nobody has ever been hurt or injured by a shoe-related weapon in an airport or airplane. It wastes time and it prolongs the screening process. It's a stupid rule, time to axe it.
When I see TSA while they are searching large liquid and they took the passengers' bags when TSA is searching the large liquid. Then, they thrown it away into the garabage. Absolutely, it was nothing wrong the large 3.4oz. They need to do followed the guidelines as liquid restrictions.
#15
Original Poster
Join Date: Feb 2003
Location: Raleigh, N.C.
Posts: 732
Inconsistencies from terminal to terminal. Every manager has their own little kingdom and insist on the employees doing it "their" way. When you go to a different terminal it's another way of doing the same procedure. The managers and administration needs to get on the same page.