Checked Baggage - why no agent at carousel? Bag theft?
#1
Original Poster
Join Date: May 2016
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Checked Baggage - why no agent at carousel? Bag theft?
When I used to fly a long time ago I frequently checked a few bags. Upon arrival at my destination I waited by the luggage carousel, picked up my bags, have an airline agent check that my ticket matched the bags I picked up and then exited the terminal.
For the past 20 years there is no agent there to check if you picked up the correct bag. You can just pick up any bag and leave the airport. Why did they remove the agent? Has there been an increase in luggage theft since they removed the agent?
For the past 20 years there is no agent there to check if you picked up the correct bag. You can just pick up any bag and leave the airport. Why did they remove the agent? Has there been an increase in luggage theft since they removed the agent?
#2
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#3
Join Date: May 2011
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When I used to fly a long time ago I frequently checked a few bags. Upon arrival at my destination I waited by the luggage carousel, picked up my bags, have an airline agent check that my ticket matched the bags I picked up and then exited the terminal.
For the past 20 years there is no agent there to check if you picked up the correct bag. You can just pick up any bag and leave the airport. Why did they remove the agent? Has there been an increase in luggage theft since they removed the agent?
For the past 20 years there is no agent there to check if you picked up the correct bag. You can just pick up any bag and leave the airport. Why did they remove the agent? Has there been an increase in luggage theft since they removed the agent?
#4
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If you look at the list of exclusions from coverage for thefts from luggage, you will see why it's not a particularly useful thing to steal people's dirty laundry. Some stations such as LGA still routinely check tags and others do it on a roving basis.
But, it is expensive and it delays passengers and passengers hate delays.
If you look at the list of exclusions from coverage, you will see that carriers, certainly on domestic services, don't cover a long list of valuables. So, stealing dirty laundry is a bit foolish. I'm not sure what the point of expensive luggage is. For international, for the most part, that is coming off a belt before Customs, so harder for a thief to reach (although pre-cleared flights do arrive into domestic terminals).
But, it is expensive and it delays passengers and passengers hate delays.
If you look at the list of exclusions from coverage, you will see that carriers, certainly on domestic services, don't cover a long list of valuables. So, stealing dirty laundry is a bit foolish. I'm not sure what the point of expensive luggage is. For international, for the most part, that is coming off a belt before Customs, so harder for a thief to reach (although pre-cleared flights do arrive into domestic terminals).
#5
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They do check tags at LGA and I've seen at least two threads in the last few months complaining about the delay to leave there and how dare they ask thus info etc, etc, etc. For most airports, the cost of employing someone to check tags is probably a lot more than the amount of baggage being lost there.
#7
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For most airports, the cost of employing someone to check tags is probably a lot more than the amount of baggage being lost there.
I used to live in PHL and fly out of there years (20+) ago. Being a non-U.S. flyer previously, I was surprised that no one checked bags though the claim area was open to all. There was a case of some guy (sometime in the very early '90s) just taking bags off the belt and loading it into his car. Apparently it went on for some time before he was busted (think it was because some passenger saw him taking his/her bag) and tag checking was (re)implemented for a while. A little bit later in that era, BUR did check tags but no other U.S. airport that I flown into since did/does so.
A quick internet search reveals that this type of crime is still prevalent.
Secondary tip: Don't use black bags. They're common and easier for a thief to offer the excuse of mistaken bag.
#8
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When I used to fly a long time ago I frequently checked a few bags. Upon arrival at my destination I waited by the luggage carousel, picked up my bags, have an airline agent check that my ticket matched the bags I picked up and then exited the terminal.
For the past 20 years there is no agent there to check if you picked up the correct bag. You can just pick up any bag and leave the airport. Why did they remove the agent? Has there been an increase in luggage theft since they removed the agent?
For the past 20 years there is no agent there to check if you picked up the correct bag. You can just pick up any bag and leave the airport. Why did they remove the agent? Has there been an increase in luggage theft since they removed the agent?
I have seen at most major airports that once the baggage staff remove bags from the carousel and take them to the unclaimed baggage office, even if they're just sitting around outside the office, someone almost always is on hand to check the claim check. I've run into this at IAD, LAS, SNA, TPA, and several other places in just the past year (obviously, I have had horrid luck in bags arriving with me on a flight, but that's a UA issue, not an airport one).
#9
Join Date: Sep 2015
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As a European I was hugely surprised to see that bag claims are open to all. OTOH I've heard more complaints about bag-wait times in the US, so maybe the two are related: you can at least meet people who are picking you up while you're waiting for your bags.
The only place I've seen tag-checking was in China, that was at an international arrival carrousel which was before customs, I've got no idea whether domestic arrivals let everyone into the bag-claim or not.
(In Europe you usually first exit from the secured area to the bag claim, then from there go via "customs" to the public area. For intra-EU flights there's technically no customs so you exit via a separate EU channel - but all bags still go to the same claim.)
The only place I've seen tag-checking was in China, that was at an international arrival carrousel which was before customs, I've got no idea whether domestic arrivals let everyone into the bag-claim or not.
(In Europe you usually first exit from the secured area to the bag claim, then from there go via "customs" to the public area. For intra-EU flights there's technically no customs so you exit via a separate EU channel - but all bags still go to the same claim.)
#11
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Even if there were tag checks, security and baggage handlers have ample time and opportunity to rifle through your bags. I'd wager there's a greater chance of this than bags being stolen from the baggage carousel.
#12
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#13
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As a European I was hugely surprised to see that bag claims are open to all. OTOH I've heard more complaints about bag-wait times in the US, so maybe the two are related: you can at least meet people who are picking you up while you're waiting for your bags.
The only place I've seen tag-checking was in China, that was at an international arrival carrousel which was before customs, I've got no idea whether domestic arrivals let everyone into the bag-claim or not.
(In Europe you usually first exit from the secured area to the bag claim, then from there go via "customs" to the public area. For intra-EU flights there's technically no customs so you exit via a separate EU channel - but all bags still go to the same claim.)
The only place I've seen tag-checking was in China, that was at an international arrival carrousel which was before customs, I've got no idea whether domestic arrivals let everyone into the bag-claim or not.
(In Europe you usually first exit from the secured area to the bag claim, then from there go via "customs" to the public area. For intra-EU flights there's technically no customs so you exit via a separate EU channel - but all bags still go to the same claim.)
#14
Join Date: Sep 2015
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This might be airport dependent. I was arriving at a "smaller" town where no US airlines fly, and was told by my acquaintances there that I shouldn't lose my bag tag since they get theirs checked.