Wife Renewing US Passport - Asked to supply additional documentation
Jan 22, 2016, 4:26 pm
#1
Original Poster
Join Date: Nov 2000
Location: San Francisco Bay Area
Programs: Many
Posts: 2,496
Wife Renewing US Passport - Asked to supply additional documentation
So my wife mailed in a renewal form, photo, fees, current passport, all as normal has she has done in the past.
Today she gets back a letter saying she needs to fill out a Supplemental Questionnaire to Establish Identity, and also submit at least five (5) forms of ID bearing her name and either her photo or signature.
Has this ever happened to any of you before? I'm wondering it it was done in error or by some random selection process?
We have her two prior passports and can supply additional forms of ID, but this has never happened before and she is frustrated to say the least.
Any insights appreciated. Thanks.
Today she gets back a letter saying she needs to fill out a Supplemental Questionnaire to Establish Identity, and also submit at least five (5) forms of ID bearing her name and either her photo or signature.
Has this ever happened to any of you before? I'm wondering it it was done in error or by some random selection process?
We have her two prior passports and can supply additional forms of ID, but this has never happened before and she is frustrated to say the least.
Any insights appreciated. Thanks.
Jan 22, 2016, 4:31 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Five forms of ID beyond the passport seems like more than most people would have unless they count credit cards because of the signature. Still, who want to send copies of credit cards as well as all of the other information to some government clerk?
Jan 22, 2016, 4:34 pm
#3
Original Poster
Join Date: Nov 2000
Location: San Francisco Bay Area
Programs: Many
Posts: 2,496
To clarify, they arent asking necessarily for currently valid IDs, they listed the various forms they would accept, like expired passports, marriage certificate, etc.
I would have thought the existing valid passport she mailed in with the renewal should be enough, it always has been in the past for her, for me, and anyone that I know.
Puzzling...
I would have thought the existing valid passport she mailed in with the renewal should be enough, it always has been in the past for her, for me, and anyone that I know.
Puzzling...
Jan 23, 2016, 11:36 am
#4
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,052
This is very odd. If the same were asked of me, I would have a problem providing more than 3 IDs that meet those requirements.
Jan 23, 2016, 7:56 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I doubt that this is random. It could be identity fraud, travel patterns, the possibility that she entered the country on a ticket or with a Customs Declaration with a misspelling or is on one watch list or another.
All she can do is submit the materials and hope that this is the end of it.
All she can do is submit the materials and hope that this is the end of it.
Jan 24, 2016, 2:28 am
#8
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
To clarify, they arent asking necessarily for currently valid IDs, they listed the various forms they would accept, like expired passports, marriage certificate, etc.
I would have thought the existing valid passport she mailed in with the renewal should be enough, it always has been in the past for her, for me, and anyone that I know.
Puzzling...
I would have thought the existing valid passport she mailed in with the renewal should be enough, it always has been in the past for her, for me, and anyone that I know.
Puzzling...
Jan 29, 2016, 3:18 pm
#9
Original Poster
Join Date: Nov 2000
Location: San Francisco Bay Area
Programs: Many
Posts: 2,496
So...we have sent in the following. We'll see what happens.
The autobiographical form they wanted (family info, last 3 jobs, last 5 addresses, etc)
Last two (2) US passports
Birth certificate
Social Security Card
University diploma
Drivers license
Expired Singapore identity card (she was born in the US, but lived in Singapore until late teens)
Marriage certificate
Some insurance papers
The autobiographical form they wanted (family info, last 3 jobs, last 5 addresses, etc)
Last two (2) US passports
Birth certificate
Social Security Card
University diploma
Drivers license
Expired Singapore identity card (she was born in the US, but lived in Singapore until late teens)
Marriage certificate
Some insurance papers
Feb 17, 2016, 6:24 pm
#10
Original Poster
Join Date: Nov 2000
Location: San Francisco Bay Area
Programs: Many
Posts: 2,496
UPDATE:
Well, her new passport finally arrived last Saturday.
Still waiting however, on her old passport, which importantly contains her 10-year Chinese visa.
They did enclose a little flyer that indicates it would be returned in a separate mailing, but hasn't turned up yet.
Many thanks to all of you who replied and provided input.
Well, her new passport finally arrived last Saturday.
Still waiting however, on her old passport, which importantly contains her 10-year Chinese visa.
They did enclose a little flyer that indicates it would be returned in a separate mailing, but hasn't turned up yet.
Many thanks to all of you who replied and provided input.
Feb 18, 2016, 7:59 pm
#11
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
UPDATE:
Well, her new passport finally arrived last Saturday.
Still waiting however, on her old passport, which importantly contains her 10-year Chinese visa.
They did enclose a little flyer that indicates it would be returned in a separate mailing, but hasn't turned up yet.
Many thanks to all of you who replied and provided input.
Well, her new passport finally arrived last Saturday.
Still waiting however, on her old passport, which importantly contains her 10-year Chinese visa.
They did enclose a little flyer that indicates it would be returned in a separate mailing, but hasn't turned up yet.
Many thanks to all of you who replied and provided input.
Feb 20, 2016, 11:32 am
#12
Join Date: Dec 2005
Location: New England
Programs: UA 1K / HH Diamond
Posts: 239
No worry, it will show up a few days later.
UPDATE:
Well, her new passport finally arrived last Saturday.
Still waiting however, on her old passport, which importantly contains her 10-year Chinese visa.
They did enclose a little flyer that indicates it would be returned in a separate mailing, but hasn't turned up yet.
Many thanks to all of you who replied and provided input.
Well, her new passport finally arrived last Saturday.
Still waiting however, on her old passport, which importantly contains her 10-year Chinese visa.
They did enclose a little flyer that indicates it would be returned in a separate mailing, but hasn't turned up yet.
Many thanks to all of you who replied and provided input.
Feb 26, 2016, 6:16 pm
#13
Join Date: Nov 2009
Location: LAX
Programs: AA(EXP)UA(1K/1MM) Marriott(PP,LifeTime Plat) Hertz(5*)
Posts: 449
UPDATE:
Well, her new passport finally arrived last Saturday.
Still waiting however, on her old passport, which importantly contains her 10-year Chinese visa.
They did enclose a little flyer that indicates it would be returned in a separate mailing, but hasn't turned up yet.
Many thanks to all of you who replied and provided input.
Well, her new passport finally arrived last Saturday.
Still waiting however, on her old passport, which importantly contains her 10-year Chinese visa.
They did enclose a little flyer that indicates it would be returned in a separate mailing, but hasn't turned up yet.
Many thanks to all of you who replied and provided input.