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Old Oct 8, 10, 4:35 pm   #1
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Herd of belligerent TSOs spotted at ORD T5

Sitting at my hotel in Amman ruminating on the latest TSA absurdity I've encountered. Flying out O'Hare-Amman T5 and was subjected to secondary screening, which is par for the course to this region of the world and basically consists of someone rummaging through your carry-ons and groping you.

When I approached the woman to give her my bags, I attempted to place my phone inside the bag for her inspection. "Jump back – don’t you touch nothin’!" she screamed. "You get yo'self over there and out of my way. This ain't hard. Put ‘yo bags on the table. NOW. I SAID, PUT ‘YO BAGS ON THE TABLE!" I was floored - it was shocking in that her belligerence came out of nowhere. I have a broken and separated shoulder, so I was lifting slowly. Even considering the injury, I was moving a very reasonable pace. I froze for a moment because I was so shocked, beginning to be upset, when her male colleague rushed in with "This is secondary security screening! We made several announcements and there are signs everywhere. If you didn't hear us, then you should be at the gate earlier!"

Huh?! Totally non-sequitur tantrum there fella - no one's freaking out about secondary screening. Rather, someone's standing there shocked into silence first by your insane colleague and now by you.

Sad to say, I'm afraid this man seemed to be a supervisor of sorts - though I use the term with the greatest irony. As an aside, I was at the gate precisely at 8:30pm, which is exactly when the ticket agent told me to be there.

As another woman patted me down, I asked her to be very careful of my shoulder, which she wasn't, causing me to flinch. At this the black woman started screaming again about how "it ain't hard!" She and her colleague were laughing and making fun of me and several other passengers, who were also struggling with the belligerence and general pandemonium at the gate.

Several Jordanians behind me were laughing and said "If this is 'security' here in America, you are right to be afraid all the time."

Sadly, I completely agree with my fellow passengers. It was a truly spectacular display of incompetence, belligerence and unprofessionalism.

Oh, and did I mention that my suitcase is still in Chicago? Held up by "security screening." Because evidently a 3-hour layover is just too tight for the TSA to deal with.

God bless TSA and the DHS. Without them, other countries would have less to laugh at us about. Sigh.
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Old Oct 8, 10, 4:45 pm   #2
  
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I hope you file a complaint. No excuse for this.
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Old Oct 8, 10, 4:58 pm   #3
  
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I hope you file a complaint. No excuse for this.


shameful.
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Old Oct 8, 10, 5:05 pm   #4
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I hope you file a complaint. No excuse for this.
I wrote a complaint to the e-mail address listed on the TSA website, but does anyone ever read and respond to those?
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Old Oct 8, 10, 5:21 pm   #5
  
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Disgusting.
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Old Oct 8, 10, 6:22 pm   #6
  
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OP, sorry for your experience. It appears as I and others have experienced with TSA, pointing out an injury or area of pain often invites rough handling or retaliation.

On this thread we cannot get clear answers, but it appears that passengers with pain or injury are at fault for flying with said pain or injury. http://www.flyertalk.com/forum/trave...l#post14912321
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Old Oct 8, 10, 6:23 pm   #7
  
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It does zero good to report anything. On the flip side I have seen some disgusting pax lately. One was throwing bins on the floor so everyone could trip and another was verbally abusing a screener. I was embarrassed by this man's actions and his poor wife was mortified.
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Old Oct 8, 10, 6:32 pm   #8
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Quote:
Originally Posted by sky74 View Post
Sitting at my hotel in Amman ruminating on the latest TSA absurdity I've encountered. Flying out O'Hare-Amman T5 and was subjected to secondary screening, which is par for the course to this region of the world and basically consists of someone rummaging through your carry-ons and groping you.

When I approached the woman to give her my bags, I attempted to place my phone inside the bag for her inspection. "Jump back – don’t you touch nothin’!" she screamed. "You get yo'self over there and out of my way. This ain't hard. Put ‘yo bags on the table. NOW. I SAID, PUT ‘YO BAGS ON THE TABLE!" I was floored - it was shocking in that her belligerence came out of nowhere. I have a broken and separated shoulder, so I was lifting slowly. Even considering the injury, I was moving a very reasonable pace. I froze for a moment because I was so shocked, beginning to be upset, when her male colleague rushed in with "This is secondary security screening! We made several announcements and there are signs everywhere. If you didn't hear us, then you should be at the gate earlier!"

Huh?! Totally non-sequitur tantrum there fella - no one's freaking out about secondary screening. Rather, someone's standing there shocked into silence first by your insane colleague and now by you.

Sad to say, I'm afraid this man seemed to be a supervisor of sorts - though I use the term with the greatest irony. As an aside, I was at the gate precisely at 8:30pm, which is exactly when the ticket agent told me to be there.

As another woman patted me down, I asked her to be very careful of my shoulder, which she wasn't, causing me to flinch. At this the black woman started screaming again about how "it ain't hard!" She and her colleague were laughing and making fun of me and several other passengers, who were also struggling with the belligerence and general pandemonium at the gate.

Several Jordanians behind me were laughing and said "If this is 'security' here in America, you are right to be afraid all the time."

Sadly, I completely agree with my fellow passengers. It was a truly spectacular display of incompetence, belligerence and unprofessionalism.

Oh, and did I mention that my suitcase is still in Chicago? Held up by "security screening." Because evidently a 3-hour layover is just too tight for the TSA to deal with.

God bless TSA and the DHS. Without them, other countries would have less to laugh at us about. Sigh.
IMO, you need to stop the screening and call a police officer to the scene. File an assault and battery complaint. Anyone with an injury or wound who is treated in such a manner by the TSA needs to do that.
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Old Oct 8, 10, 6:35 pm   #9
  
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They need to be stopped, ORD used to be great but is going downhill fast.
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Old Oct 8, 10, 7:47 pm   #10
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Another screening by the nation's finest

Please file a complaint!
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Old Oct 8, 10, 7:49 pm   #11
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An "In Your Face" Encounter We Would Love To Have

In one way or another, we either have had or will have an encounter such as this with a screener. Earl Weaver. (Not safe for work or if you are offended by the use of the "F" word by (through analogy) would be a TSA screener.
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Old Oct 8, 10, 9:28 pm   #12
  
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Stupid cow. Herd, cow....get it?

But absolutely stupid behaviour. Next time, file charges for assault and battery.
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Old Oct 8, 10, 10:35 pm   #13
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Quote:
Originally Posted by sky74 View Post
Several Jordanians behind me were laughing and said "If this is 'security' here in America, you are right to be afraid all the time."
So did anything happen to them? I would be very surprised if not.
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Old Oct 9, 10, 9:32 am   #14
  
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The only time I've been to O'hare and this was a few years ago, I remember many of the TSA people practically barking orders out to people.

The problem is many of the passengers don't bother to read any signs around up about taking off shoes, removing coats, etc. That is what I was noticing.
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Old Oct 9, 10, 10:21 am   #15
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... The problem is many of the passengers don't bother to read any signs around up about taking off shoes, removing coats, etc. That is what I was noticing.
It's hard to read with comprehension when someone is screaming at you. On top of that, the instructions that you don't have to read because they're screaming them at you anyway are mostly stupid, e.g. remove shoes, liquid baggies out, etc.
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