happy TSA experience (!)
Jan 15, 2009, 7:36 am
#1
Original Poster
Join Date: Aug 2006
Location: Boston environs
Programs: AAdvantage
Posts: 559
happy TSA experience (!)
On our recent flight from MDW to PVD (on SWA), my husband and I put all
the parkas into a bag to go through the security line (btw I am so happy that
there are now family lines so that we can take longer and when I'm not with
the entourage, I can go more quickly!) We were flying with the three kids
and a lot of stuff.
Unfortunately, we forgot the bag of jackets in the security area, and did not
realize it with the three kids and all the stuff...until we were on the plane! The
agents were really nice and let us look briefly in the gate area, but of course
the jackets weren't there. So they gave us the TSA phone number, and I
left a message, assuming the jackets were gone forever.
BUT, they called back, talked to me, found the bag (asked me to identify the
contents), and facilitated a FedEx of the bag to us within the week for $12!!
I was so surprised/impressed, and figured that they deserve a shout-out
considering all the kvetching I and others do about the junky TSA so often.
LG
the parkas into a bag to go through the security line (btw I am so happy that
there are now family lines so that we can take longer and when I'm not with
the entourage, I can go more quickly!) We were flying with the three kids
and a lot of stuff.
Unfortunately, we forgot the bag of jackets in the security area, and did not
realize it with the three kids and all the stuff...until we were on the plane! The
agents were really nice and let us look briefly in the gate area, but of course
the jackets weren't there. So they gave us the TSA phone number, and I
left a message, assuming the jackets were gone forever.
BUT, they called back, talked to me, found the bag (asked me to identify the
contents), and facilitated a FedEx of the bag to us within the week for $12!!
I was so surprised/impressed, and figured that they deserve a shout-out
considering all the kvetching I and others do about the junky TSA so often.
LG
Jan 15, 2009, 8:31 am
#2
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
As this concern TSA, please follow the discussion in our Travel Safety/Security forum. Ocn Vw 1K, Moderator, TravelBuzz.
Jan 15, 2009, 8:39 am
#3
Join Date: Mar 2007
Location: IAD, DCA, SAN
Programs: UA 1K, Hertz PC, AMEX PLAT
Posts: 1,236
Good story though and nice to know that there is solid customer service work being done on a daily basis.
Jan 15, 2009, 8:50 am
#4
Original Poster
Join Date: Aug 2006
Location: Boston environs
Programs: AAdvantage
Posts: 559
Yes, that was my line of thought as well.... 
Hey, I've been on that
side of the fence more than once.
--LG
Hey, I've been on thatside of the fence more than once.
--LG
Jan 15, 2009, 10:04 am
#6
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
I had a similar experience amazingly with TSA at Dulles. The folks on the floor were as uninterested as ever, but they did give me the paper with the appropriate numbers to follow up (I had lost something on the outbound, and lost & found was closed on my return when I stopped at the TSA area downstairs).
You leave a message on the machine and they'll return the call IF they locate your missing item. I figured I wouldn't get a response, but I did and someone did me a great favor by picking the item up when they left from IAD, at a time the office was open about a week later. This was the Verizon broadband card that fits in the side of the laptop, so it could disappear pretty easily but they did hold onto it.
You leave a message on the machine and they'll return the call IF they locate your missing item. I figured I wouldn't get a response, but I did and someone did me a great favor by picking the item up when they left from IAD, at a time the office was open about a week later. This was the Verizon broadband card that fits in the side of the laptop, so it could disappear pretty easily but they did hold onto it.