At BOS terminal A right now. Had both a decent and really annoying experience at security. Compared to some stories, it's not that bad, but today really set me off.
Started out fine enough in the elite line (far right end). The TDC was friendly and efficient; got through that ok. Went to the left bay, right line. As I lined up a TSA @]&#$!!! went out away from the machine and started yelling at the pax in the regular lines (non-elite) to come up to the elite lines. The moving the people was fine with me, the way she did it wasn't. She stood out by where I was and was yelling at the others 50-ish feet away, saying things like "People! Over here! Come on!" with a tone of voice as though she were speaking to clueless people, getting exasperated when they didn't come (not surprising, since she wasn't being loud enough to be heard down at that end). Finally exclaimed "Jesus!" and walked down closer.
After she came back, I asked for her name and read it off her card. I said it to confirm with her, and she then told me her first name. I said it again to confirm, and then got back in line. She then walked to another passenger in line and commented about how I had asked her name, repeated it, and said it was "creepy". I then said I wanted to be sure when I got the name right when I sent the comment form into the TSA. She then started walking around to a couple different people (both pax and coworkers) and talked about how I was submitting a comment form with the attitude of "who, me? I'm ok doing whatever I want here at the checkpoint". Fortunately, I didn't have to interact with her again.
The (somewhat) good part was after I opted out of the BSX machine (my bad, chose the wrong line), was the agents who performed the private screening were quick and efficient about it. Probably the fastest patdown I'd ever received. Not that I consider having to opt out and then get patted down good, as I've always opted out, but at least the agents were good about it.
I've never been this upset with TSA before. I've been really fortunate to have some friendly and non-invasive/non-powerhungry agents at my home airports, and I can usually survive unnoticed in the major airports when I pass through them. But the first agent's cattleherder mentality and rudeness really set me off, and I want to do something about it. What's the recommended way(s) to make people aware of #$%$!@! TSA agents who don't know how to be polite and present a proper customer-service image?
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We are, we are, we are the engineers!
<-----Tuba player parking only. All others will be blown away.----->
To my knowledge BOS has yet to receive the CDR Professionalism training course , where they learn to treat the passengers with Courtesy, Dignity and Respect.
Just be patient as it will be a steep learning curve. These are foreign concepts that are not in the average TSA employee's vocabulary or mind set...
