Asking For Orange Juice On American Airlines May Violate Federal Law
From The Consumerist:
Quote:
Something went very wrong on American Airlines flight 614 from Sacramento to Dallas this Sunday, December 6th. An American Airlines stewardess having an extremely bad day flipped the frak out on a first class passenger for asking for a glass of OJ and gave him a written warning from the captain for, "threatening, intimidating, or interfering with a crewmember."
On a recent flight from MIA to PTY on AA, I encountered one of the most unpleasant, snarly, disagreeable FA's I've ever had the displeasure of meeting. He was the carbon copy of the FA mentioned in the OP, sarcastic and clearly unhappy with his job and made no bones about it. Upon departing the aircraft, several passengers complained to the purser, who no doubt did nothing with the information.
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Just earlier today I saw on another forum where a FA was crowing about filing a formal report, and getting the Ground Security Coordinator at her airline involved because someone was rude to her.
I'm guessing that Helen's relationship with American Airlines has just ended. She sounds a bit too unstAAble. Everyone has bad days, but I think she blew it.
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Or maybe management has not received any complaints, or been able to properly document them, in order to take disciplinary action. Do you see anything in the article about anyone taking the time to file a complaint with AA?
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Quote:
Originally Posted by stupidhead
Seriously. Put ghostriders on every flight.
AA and Eagle have almost 900 aircraft. How much extra are you willing to pay for your ticket to put ghostriders on every flight, and how many additional employees (thousands?) would such a program entail?
Or maybe management has not received any complaints, or been able to properly document them, in order to take disciplinary action. Do you see anything in the article about anyone taking the time to file a complaint with AA?
On your next flight, check & see how many FA's have hidden their badges & name tags as soon as boarding start. Look for lanyards w/the AA ID badges unclipped or turned around backwards or tucked into pockets; they pretty much all do it now. I even saw one who, I kid you not, tried to color over her name on her apron (didn't work, btw) Then ask why they are doing this-so they can't be ID'd by the pax they are being rude to. How is it AA is allowing this kind of behavior? I know I've written to AA about this, but never gotten a response. I'm not asking for a copy of each FA's DL, but if AA is serious about customer service, they need to change this behavior. How many other employers allow their staff to do this when interaction w/the public is part of the job? Not many & please spare me an 'post-9/11' BS; if the FA's are that afraid of their paying customers, they need to seek other employment.
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Quote:
Originally Posted by txrus
On your next flight, check & see how many FA's have hidden their badges & name tags as soon as boarding start. Look for lanyards w/the AA ID badges unclipped or turned around backwards or tucked into pockets; they pretty much all do it now.
If you’re talking about photo ID badges, they are for entrance into secure areas, identification for non-reving, etc. Some airlines even have a policy that these badges should *not* be visible onboard the aircraft. Now if a FA is hiding or not wearing a name tag that is designed to identify them by name to the PAX, that’s another story.
