Mexicana Files For Bankruptcy
Aug 30, 2010, 8:40 pm
#151
Join Date: Aug 2009
Location: NYC
Programs: UA Gold, Delta Gold, AA Plat
Posts: 1,269
LJA - lucky you! I'm still waiting for a $900 refund for a flight canceled prior to the bankruptcy announcement (3rd week of July). And to make matters worse, once I canceled that flight - I went ahead and booked a different itinerary for about $450 and THEN a week later the bankruptcy announcement came. I can call credit card about the $450, but the $900 flight was booked back in February - so the time has lapsed to claim through cc company...
Trying to remain optimistic - but getting nervous.
Trying to remain optimistic - but getting nervous.
Aug 30, 2010, 9:22 pm
#152
Join Date: Mar 2006
Location: Vancouver, BC
Posts: 27
Same here. Phoned Amex as soon as I heard Mexicana were in trouble earlier in the month. Have already received a full refund on tickets booked in early June for a November vacation. According to the letter I received from Amex, it was because "the merchant has not provided us with the information we need to resolve this matter".
Aug 30, 2010, 9:25 pm
#153
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
American Airlines and American Eagle late Monday afternoon announced discounts for Mexicana customers whose trips have been disrupted by Mexicana's Saturday groundings. Here are some of the conditions:
* The carriers will offer a 20 percent discount off the applicable American/American Eagle fare. For example, the cheapest round trip between Dallas/Fort Worth and Mexico City, departing Oct. 15 and returning Oct. 22, is shown as $430. The discount would knock $86 off that. (These are my numbers, not theirs.)
* Those who want to take advantage of the offer must hold tickets and confirmed bookings on a cancelled Mexicana flight.
* It's good for travel to the customer's original destination.
* If American or American Eagle doesn't serve the original destination, the offer is good to the nearest destination they do serve.
* Travel has to be between the United States and Mexico within seven days of the original travel dates.
* Tickets must be bought by Sunday, Sept. 5.
* Travel must be completed by Thursday, Oct. 28.
* The carriers will offer a 20 percent discount off the applicable American/American Eagle fare. For example, the cheapest round trip between Dallas/Fort Worth and Mexico City, departing Oct. 15 and returning Oct. 22, is shown as $430. The discount would knock $86 off that. (These are my numbers, not theirs.)
* Those who want to take advantage of the offer must hold tickets and confirmed bookings on a cancelled Mexicana flight.
* It's good for travel to the customer's original destination.
* If American or American Eagle doesn't serve the original destination, the offer is good to the nearest destination they do serve.
* Travel has to be between the United States and Mexico within seven days of the original travel dates.
* Tickets must be bought by Sunday, Sept. 5.
* Travel must be completed by Thursday, Oct. 28.
Aug 31, 2010, 3:09 am
#154
Join Date: Dec 2006
Location: TXL,KIX,NRT
Programs: LH Sen, OW Sapphire, Skyteam Gold
Posts: 121
Chaos at Mexikana
I have booked two return tickets between Mexico City and Cancun 6 weeks ago for travel between the 5th and the 11th of September 2010.
After Mexicana declared the halt of all flights last Saturday I have claimed a refund with them ( and asked my cc company to refund the amount debited).
Furthermore I had to rebook with AeroMexico ( as all other travel arrangements were set) at a much higher price. Last night I have received an email from Mexicana that we have been rebooked on a different flight with Mexicana Click (the return flight won´t work out as we have an onward
flight to Europe). Is Mexicana or Mexicana Click still flying or have they ceased to operate ?? Anyone with similar experiences here ?
After Mexicana declared the halt of all flights last Saturday I have claimed a refund with them ( and asked my cc company to refund the amount debited).
Furthermore I had to rebook with AeroMexico ( as all other travel arrangements were set) at a much higher price. Last night I have received an email from Mexicana that we have been rebooked on a different flight with Mexicana Click (the return flight won´t work out as we have an onward
flight to Europe). Is Mexicana or Mexicana Click still flying or have they ceased to operate ?? Anyone with similar experiences here ?
Aug 31, 2010, 10:42 am
#155
Join Date: Aug 2009
Posts: 5
LJA - lucky you! I'm still waiting for a $900 refund for a flight canceled prior to the bankruptcy announcement (3rd week of July). And to make matters worse, once I canceled that flight - I went ahead and booked a different itinerary for about $450 and THEN a week later the bankruptcy announcement came. I can call credit card about the $450, but the $900 flight was booked back in February - so the time has lapsed to claim through cc company... Trying to remain optimistic - but getting nervous.
Trying to remain optimistic - but getting nervous.
Aug 31, 2010, 11:09 am
#156
Join Date: Apr 2008
Location: IAH/HOU
Programs: AA Gold 1MM, UA 1K
Posts: 433
I have booked two return tickets between Mexico City and Cancun 6 weeks ago for travel between the 5th and the 11th of September 2010.
After Mexicana declared the halt of all flights last Saturday I have claimed a refund with them ( and asked my cc company to refund the amount debited).
Furthermore I had to rebook with AeroMexico ( as all other travel arrangements were set) at a much higher price. Last night I have received an email from Mexicana that we have been rebooked on a different flight with Mexicana Click (the return flight won´t work out as we have an onward
flight to Europe). Is Mexicana or Mexicana Click still flying or have they ceased to operate ?? Anyone with similar experiences here ?
After Mexicana declared the halt of all flights last Saturday I have claimed a refund with them ( and asked my cc company to refund the amount debited).
Furthermore I had to rebook with AeroMexico ( as all other travel arrangements were set) at a much higher price. Last night I have received an email from Mexicana that we have been rebooked on a different flight with Mexicana Click (the return flight won´t work out as we have an onward
flight to Europe). Is Mexicana or Mexicana Click still flying or have they ceased to operate ?? Anyone with similar experiences here ?
Sep 2, 2010, 6:38 pm
#158
Join Date: Aug 2010
Posts: 2
Has anyone gotten a refund from Mexicana or American Express for flights scheduled after 9/20? I filed a dispute with American Express and they said as long as my flight is canceled then I should get a refund. I also submitted the form online for a refund with Mexicana but haven't gotten anything back from them.
However, when I called Mexicana today to reconfirm my flight was canceled they said it was canceled for now but could be reinstated after 9/20 so I do not qualify for a refund, since my flight isn't leaving till Dec. Even though when I called on 8/28 the representative I spoke to with Mexicana said I did qualify for a refund because my flight was canceled. Did anyone else experience this conflicting information as well?
However, when I called Mexicana today to reconfirm my flight was canceled they said it was canceled for now but could be reinstated after 9/20 so I do not qualify for a refund, since my flight isn't leaving till Dec. Even though when I called on 8/28 the representative I spoke to with Mexicana said I did qualify for a refund because my flight was canceled. Did anyone else experience this conflicting information as well?
Sep 2, 2010, 10:38 pm
#159
Join Date: Jun 2008
Location: PBI / JFK, ISP, LGA
Programs: AA, AS, AV, B6, DL, F9, WN
Posts: 866
Has anyone gotten a refund from Mexicana or American Express for flights scheduled after 9/20? I filed a dispute with American Express and they said as long as my flight is canceled then I should get a refund. I also submitted the form online for a refund with Mexicana but haven't gotten anything back from them.
However, when I called Mexicana today to reconfirm my flight was canceled they said it was canceled for now but could be reinstated after 9/20 so I do not qualify for a refund, since my flight isn't leaving till Dec. Even though when I called on 8/28 the representative I spoke to with Mexicana said I did qualify for a refund because my flight was canceled. Did anyone else experience this conflicting information as well?
However, when I called Mexicana today to reconfirm my flight was canceled they said it was canceled for now but could be reinstated after 9/20 so I do not qualify for a refund, since my flight isn't leaving till Dec. Even though when I called on 8/28 the representative I spoke to with Mexicana said I did qualify for a refund because my flight was canceled. Did anyone else experience this conflicting information as well?
I would call AMEX again and ask for a refund. As of this moment your flight is canceled and they should give you a refund. Mexicana has no clue about what it is doing.
Sep 3, 2010, 1:06 am
#161
Join Date: Oct 2007
Location: SNN
Posts: 307
That sounds a bit bizzare to me. I also paid in USD, using an Australian visa card and had no difficulties with a refund. my flights werent until Dec also. I sent the bank a copy of the Mexicana webpage stating that they werent flying to support my claim and had no difficulties with getting the refund.
Sep 3, 2010, 1:17 am
#162
Join Date: Sep 2010
Location: MKE
Posts: 63
Same here. Phoned Amex as soon as I heard Mexicana were in trouble earlier in the month. Have already received a full refund on tickets booked in early June for a November vacation. According to the letter I received from Amex, it was because "the merchant has not provided us with the information we need to resolve this matter".
Sep 3, 2010, 1:30 am
#163
Join Date: Aug 2010
Posts: 4
Has anyone gotten a refund from Mexicana or American Express for flights scheduled after 9/20? I filed a dispute with American Express and they said as long as my flight is canceled then I should get a refund. I also submitted the form online for a refund with Mexicana but haven't gotten anything back from them.
However, when I called Mexicana today to reconfirm my flight was canceled they said it was canceled for now but could be reinstated after 9/20 so I do not qualify for a refund, since my flight isn't leaving till Dec. Even though when I called on 8/28 the representative I spoke to with Mexicana said I did qualify for a refund because my flight was canceled. Did anyone else experience this conflicting information as well?
However, when I called Mexicana today to reconfirm my flight was canceled they said it was canceled for now but could be reinstated after 9/20 so I do not qualify for a refund, since my flight isn't leaving till Dec. Even though when I called on 8/28 the representative I spoke to with Mexicana said I did qualify for a refund because my flight was canceled. Did anyone else experience this conflicting information as well?
Sep 4, 2010, 2:36 pm
#164
Join Date: Jan 2010
Posts: 167
My outward flights were scheduled for Nov 20th with return flights on 4 Dec. I received my refund directly from Mexicana (i.e. not from the credit card company) for the full amount on 27 August. You just need to keep on at them. If the flights are cancelled then you are entitled to a refund and if the flights are not cancelled then you are entitled to cancel them. In my case, they kept telling me that my flights were confirmed so I called their bluff and said I wanted to cancel them, as I had already cancelled my holiday for I didn't want to pay for the holiday and then find that I couldn't get there. Some useful e-mail addresses - [email protected], [email protected], [email protected] - send copies of your tickets to all three of these e-mail addresses and say that as you don't think they will be able to honour the flights, that you want a full refund. Then keep re-sending until you hear back from them
Sep 4, 2010, 8:36 pm
#165
Join Date: Mar 2000
Location: New York, NY, USA
Posts: 302
Hello - I am looking for some advice. My friends are on their honeymoon in Costa Rica. They booked Mexicana who actually got them from their home in Canada to Costa Rica in late August - at the time Mexicana bought them one way tickets to San Jose on Continental and Air Canada. They assured them the company financial issues would be resolved before their return flight, so they are in Costa Rica holding Mexicana reseverations on the way home but are now concerned. They have been unable to reach anyone at the airline to understand how they should get home. They are planning to go to the San Jose airport next week on the day they are booked out and looking for a representative of the airline to help them. I am thinking they may need a plan B - any thoughts? I am not familiar with Mexicana myself and I dont see any other folks in this forum who have been in the middle of travel in the last week. Thanks!