LAN 1000km fine for visitng office for missing KMs
Nov 2, 2009, 10:36 pm
#1
Original Poster
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
LAN 1000km fine for visitng office for missing KMs
Well, now online you can request they credit you with missing kms from flights taken. That's good. But if you dare go to their offices for them to fix their mistake (it is rarely my mistake that they didn't credit me with kms for flights taken), it will cost you 1000km!
"A partir del 1 de noviembre de 2009 el servicio en Call Center y oficinas LAN tendrá un costo de 1.000 kms., para clientes LANPASS y Premium."
"A partir del 1 de noviembre de 2009 el servicio en Call Center y oficinas LAN tendrá un costo de 1.000 kms., para clientes LANPASS y Premium."
Nov 2, 2009, 11:42 pm
#2
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,674
ok. this explains the new feature listed with comodoro and premium silver status benefits which i didnot understand up to now:
Charge for earning outstanding kms. through LAN offices and Call Center eliminated.
You can earn LANPASS kms. that don’t currently appear in your statement charge-free through any channel.
Charge for earning outstanding kms. through LAN offices and Call Center eliminated.
You can earn LANPASS kms. that don’t currently appear in your statement charge-free through any channel.
Nov 3, 2009, 9:39 am
#3
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
Understood.
If one cannot sort out issues through their website & mails then one gets charged for having them sorting out things they didn't do in the first place.
Interesting concept, to say the least.
If one cannot sort out issues through their website & mails then one gets charged for having them sorting out things they didn't do in the first place.
Interesting concept, to say the least.
Nov 3, 2009, 12:10 pm
#5
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,674
looks like a strange back office desicion on return of invest: "we paid a lot to develop the online tool for the request missing kilometers feature - now people should use the online tool or pay for the costly personal service" 
Nov 5, 2009, 11:41 am
#8
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,674
the interesting question is - IB, AA and AM flights can not be handled online for retrocredit. you have to contact the call center or the LA office - does that cost 1000km as well or is the fee waived for those airlines?
Nov 5, 2009, 12:08 pm
#9
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
From November 1, 2009, this service, when carried out through the LAN Contact Center and offices, will have a cost of 1,000 kilometers for LANPASS and Premium clients.
For Aeroméxico - Iberia y American Airlines, the service for crediting kilometers is not available online. To credit these kilometers, please call our Contact Center or go to any LAN sales office, where you should present your boarding pass and a copy of your ticket. Without these, we will not be able to process your request.
Nov 5, 2009, 12:31 pm
#10
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,674