A-Club Platinum renewal

[lifebuoy]

A month ago I had an email from A-club telling me that I've been awarded Platinum for another year. I've stayed about 10 nights in the last 12 months. Tonight I've had an email saying I'm now Silver - wouldnt mind but Ive just booked 6 more nights! Anyone else experienced this nonsense?

[RonaldJ]

Originally Posted by lifebuoy

A month ago I had an email from A-club telling me that I've been awarded Platinum for another year. I've stayed about 10 nights in the last 12 months. Tonight I've had an email saying I'm now Silver - wouldnt mind but Ive just booked 6 more nights! Anyone else experienced this nonsense?

Same here, last year i was a gold member, last monthed they mailed me they renewed my gold status. An hour ago i was e-mailed i now am a silver member.....

[lifebuoy]

Originally Posted by RonaldJ

Same here, last year i was a gold member, last monthed they mailed me they renewed my gold status. An hour ago i was e-mailed i now am a silver member.....

I'm bleeding fuming! Its the principle really - I stayed in Novotel Amsterdam last week for 4 nights - worst mattress ever - had to pay for an upgraded room after the first night as the standard bed gave me a bad back. Huge rennovation going on - website advertises gym, restaurants and bars that don't yet exist but I went there expecting them - I only stayed out of some sense of loyalty.

[sideswipe70]

Originally Posted by lifebuoy

A month ago I had an email from A-club telling me that I've been awarded Platinum for another year. I've stayed about 10 nights in the last 12 months. Tonight I've had an email saying I'm now Silver - wouldnt mind but Ive just booked 6 more nights! Anyone else experienced this nonsense?

I've gone through the exact same issue today - the only difference is that I booked 5 nights before having my level changed to Silver. Even the a-club website now reflects a Silver status.

I understand that I didn't make enough points to requalify at Platnium this year, but as you said, it's the principle.

[olisch]

Originally Posted by sideswipe70

I've gone through the exact same issue today - the only difference is that I booked 5 nights before having my level changed to Silver. Even the a-club website now reflects a Silver status.

I understand that I didn't make enough points to requalify at Platnium this year, but as you said, it's the principle.

Same here And I also booked 8 nights last week but it will definately be my last nights with Accor

Accor really do know how to treat their guests

[dlflyer2]

Same situation, went from promised Platinum in September to current Silver. Spoke to customer service, told to fax original confirmation of status and would be manually processed to earlier promised status.

IMO, Accor still has some serious customer service issues, but they are trying hard to make it work.

[frechen]

Same with me. Former "Sofitel Privilège"-member, became platinum from the a-club start, received confirmation email on oct 1st for "another year of platinum", today they are telling me that I have, "congregulations", reached silver-status - and have got a new number and please, don't use your old card in our hotels, as it will no longer be accepted. And in the meantime? Don't stay at any of our hotels until you have received a new card? Why changing the numbers? This will bring up another cause for talking to customer support. Who might be in charge at Accor for this program? Why am I just thinking of a 21 year old son of a ... must be another story ...

[Goldorak]

slightly different situation for me but still showing how stupid they may be sometimes. I was platinum and really requalified.
- On oct 1s I received an e-mail saying that I requalified for another year of platinum and that I would receive my new card within 2 weeks (number unchanged, which is a great improvement compared to Sofitel privilege when you were changing number every year or every 2 year). So this e-mail was accurate. But as of today (nov 3) the new card has still not arrived.
- Yesterday (nov 2), I received another e-mail saying this time "welcome among our platinum members - thanks to your loyalty you become today A club platinum and you will receive your new card within 2 weeks (number still unchanged).

So who knows, I may receive a new card for next summer...
It reminds me when they launched Aclub. They said to all Sofitel privilege card holders that we would be automatically A club plat and when you were registering for the new program, you were registered at the lowest tier (with a card number) and then 2 weeks later you were receiving a new e-mail with a plat card (with another number). At that time I remember I contacted the customer service and they didn't seem to understand why people were getting confused

[starflyergold]

Wow, this sounds like a royal f### up

Getting 10+ messages some weeks ago was bad but this sounds ridiculous.

As we don't have lurker from Accor in this forum I'd suggest those of you affected post some messages here and of course contact Accor directly if you can be bothered

[frechen]

After complaining yesterday morning to customer service "being platinum again and then downgraded to silver" and sending them a screenshot of the "platinum again"-mailout I was phoned by customer service yesterday afternoon (european time). Was told, website will be down on wednesday and on thursday "platinum" status will be on my account again. Perhaps you fellow platinum-again-folks might check your own account tomorrow as well.

[MKB]

I took advantage of the Suite Dreams offer that was emailed to me in July. I stayed one night in a Prestige Suite at the Sofitel Los Angeles. I was promised triple points and another year of Gold status as part of the promotion.

I didn't get triple points, and now I find myself downgraded to Silver. Customer Service are useless. They want me to send them the email they sent me. Don't they know what stuff they send out? Can't they see on my account that I had a stay on the Suite Dreams promotion rate?

Customer Service point black refuse to provide an email contact address, and I can't use the form on their website as it has been down for maintenance all day with no sign of returning.

I've had similar problems trying to get missing credits posted, and gave up in the end. A-Club is just about the most badly organised promotional product I think I've ever come across, and the staff are borderline rude in their email replies.

[Goldorak]

Originally Posted by Goldorak

slightly different situation for me but still showing how stupid they may be sometimes. I was platinum and really requalified.
- On oct 1s I received an e-mail saying that I requalified for another year of platinum and that I would receive my new card within 2 weeks (number unchanged, which is a great improvement compared to Sofitel privilege when you were changing number every year or every 2 year). So this e-mail was accurate. But as of today (nov 3) the new card has still not arrived.
- Yesterday (nov 2), I received another e-mail saying this time "welcome among our platinum members - thanks to your loyalty you become today A club platinum and you will receive your new card within 2 weeks (number still unchanged).

So who knows, I may receive a new card for next summer...
It reminds me when they launched Aclub. They said to all Sofitel privilege card holders that we would be automatically A club plat and when you were registering for the new program, you were registered at the lowest tier (with a card number) and then 2 weeks later you were receiving a new e-mail with a plat card (with another number). At that time I remember I contacted the customer service and they didn't seem to understand why people were getting confused

The saga continues : 3rd e-mail today to say (again, 2 days after the last one) that I will receive my new plat card within 2 weeks...

[frechen]

Originally Posted by frechen

After complaining yesterday morning to customer service "being platinum again and then downgraded to silver" and sending them a screenshot of the "platinum again"-mailout I was phoned by customer service yesterday afternoon (european time). Was told, website will be down on wednesday and on thursday "platinum" status will be on my account again. Perhaps you fellow platinum-again-folks might check your own account tomorrow as well.

so, the site was down as promised. after that I logged in - and was still silver and just received an email telling me that my "welcome you are a silver member"-card will arrive in two weeks time - again ...

[dlflyer2]

How many times can a program shoot itself in the foot. Accor seems to be working hard to achieve the record. Points not posting, poor customer service, little or no status differentiation or recognition.

Pleasantly surprised to hear I was granted Platinum again with the card to follow in 2 weeks after a number of stays in 2009. Granted I didn't have the required stays to earn it.

None the less, for a program struggling to find itself and in light of the fact that Platinum doesn't mean or earn much, it could have been a nice gesture instead of another screw up. It might have resulted in more stays at Accor properties.

Customer service promised a manual upgrade to Platinum after faxing the original email, but received yet another email confirming Silver with the card promised in 2 weeks.

[Goldorak]

Originally Posted by dlflyer2

How many times can a program shoot itself in the foot. Accor seems to be working hard to achieve the record. Points not posting, poor customer service, little or no status differentiation or recognition.

It seems hard to beat them