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MeliaRewards [formerly Sol Melia MAS] program

MeliaRewards [formerly Sol Melia MAS] program

Old Feb 10, 2017, 3:41 am
  #136  
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Join Date: Mar 2007
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Originally Posted by ganfoud
ok, I got the confirmation, they won't give me any point for the bookings made through my travel agency...
I'll switch to a different chain of hotels then...
Hope you feed that back to them and that their competitors such as Hilton and IHG do award points on stays booked through travel agencies.
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Old Feb 10, 2017, 9:09 am
  #137  
 
Join Date: May 2007
Location: Zurich
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Originally Posted by adobbing
Hope you feed that back to them and that their competitors such as Hilton and IHG do award points on stays booked through travel agencies.
Certainly in the case of Hilton, I have to advise you, that stays booked through travel agents are not eligible for points/nights/stays in their loyalty program. This has been so for long time. I don't know about IHG, but I imagine it's the same.
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Old Feb 10, 2017, 9:19 am
  #138  
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Originally Posted by swiss_global
Certainly in the case of Hilton, I have to advise you, that stays booked through travel agents are not eligible for points/nights/stays in their loyalty program. This has been so for long time. I don't know about IHG, but I imagine it's the same.
Wrong!

All my Hilton stays booked through a corporate travel agent have earned Hilton Honors points since 2001.
Exactly the same for IHG rewards club, formerly Priority Club!
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Old Feb 10, 2017, 11:08 am
  #139  
 
Join Date: May 2007
Location: Zurich
Programs: BA GGL, TK*G EL, KL P ELPL, ex AB P, ex LH/LX Sen, HHonors D4L, Bonvoy P
Posts: 1,643
Originally Posted by adobbing
Wrong!

All my Hilton stays booked through a corporate travel agent have earned Hilton Honors points since 2001.
Exactly the same for IHG rewards club, formerly Priority Club!
Interesting. Would you mind sharing who your corporate travel agent is? May be through private mail. We had two different corporate travel agents over the last years and neither one was eligible ... At least the current one is a major global player ... Hilton always referred to the section in their Terms excluding stays booked through "third party websites".
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Old Mar 6, 2017, 3:38 am
  #140  
 
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
Has anyone used the 'Free breakfast for one companion' benefit for Gold Members? Do you need to inform them at check-in that you would like to use it? Are hotels generally aware of this benefit?
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Old Mar 6, 2017, 8:02 am
  #141  
 
Join Date: Jul 2011
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Yes, Yes, No

I'd say expect a 75% chance of needing to show the staff at checkout the Melia website, and argue over the need for the charge for the 2nd breakfast to be removed...
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Old Mar 6, 2017, 9:24 am
  #142  
 
Join Date: Sep 2013
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Originally Posted by Gagravarr
Yes, Yes, No

I'd say expect a 75% chance of needing to show the staff at checkout the Melia website, and argue over the need for the charge for the 2nd breakfast to be removed...
Thanks for the quick reply. I thought that might be the case

I might take the Gold member documentation that I got through the post with me.

I wonder if its worth emailing them in advance about it?
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Old Mar 6, 2017, 2:43 pm
  #143  
 
Join Date: Jul 2011
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I don't think emailing helps. I believe it needs to be knocked off the bill at / just before checkout, just like the "book on Melia.com and get €5/€10/€15/€20 to spend in the hotel" offers. Someone from the hotel has to go through and zero out / discount the relevant spends for the gold breakfast and the online booking food/drink spend.

At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.

An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
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Old Mar 7, 2017, 5:36 am
  #144  
 
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
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Originally Posted by Gagravarr
I don't think emailing helps. I believe it needs to be knocked off the bill at / just before checkout, just like the "book on Melia.com and get 5/10/15/20 to spend in the hotel" offers. Someone from the hotel has to go through and zero out / discount the relevant spends for the gold breakfast and the online booking food/drink spend.

At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.

An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
Many thanks. I'll leave it until check out. We also have a 15 discount. Will make sure I take printed copies of both.

I'll let you know how I get on .
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Old Mar 7, 2017, 1:30 pm
  #145  
 
Join Date: Dec 2013
Location: Barcelona, London, Moscow
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Smile 241 breakfasts and hotel credit

Originally Posted by Gagravarr
I don't think emailing helps. I believe it needs to be knocked off the bill at / just before checkout, just like the "book on Melia.com and get 5/10/15/20 to spend in the hotel" offers. Someone from the hotel has to go through and zero out / discount the relevant spends for the gold breakfast and the online booking food/drink spend.

At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.

An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
In my experience at INNSIDE New York NoMad, I had to mention to the waitress during breakfast that we are using 2 for 1 breakfast deal. She then re-printed the bill to reflect this. So it appeared all fine in the final hotel folio.
Re hotel credit, at Gran Melia Palacio de Isora I was asked to forward an email which promises a credit (in my case it was 20 euros per day) to a check-out clerk during check-out. It was all sorted out in a matter of minutes.
But overall I agree that hotel staff is often not aware of elite benefits like late check-out, etc., so you need to be ready to prompt them
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Old Mar 15, 2017, 2:52 am
  #146  
 
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,577
Does MeliaRewards still do the free night birthday discount codes? My birthday is coming up soon, and I'd like to book at a stay at one of their hotels for a few days after. Also, is there a list of their hotels that participate in the offer? (Or if anyone has a code in their inbox they aren't going to use...)
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Old Mar 15, 2017, 3:03 am
  #147  
 
Join Date: Apr 2007
Location: Canary Islands, Spain
Posts: 84
Originally Posted by armouredant
Does MeliaRewards still do the free night birthday discount codes? My birthday is coming up soon, and I'd like to book at a stay at one of their hotels for a few days after. Also, is there a list of their hotels that participate in the offer? (Or if anyone has a code in their inbox they aren't going to use...)
Free night offer expired 1 or 2 years ago, now Melia offer for your birthday a discount for your next stay (20% for platinum members)

Saludos.
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Old Mar 15, 2017, 3:04 am
  #148  
 
Join Date: Feb 2013
Location: London, UK
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Posts: 3,587
How long does it take for points to post? I completed a stay on Wednesday last week, but no points have posted yet.
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Old Mar 15, 2017, 3:22 am
  #149  
 
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,577
Originally Posted by piblo
Free night offer expired 1 or 2 years ago, now Melia offer for your birthday a discount for your next stay (20% for platinum members)
Thanks for clearing that up. I was confused because the page is still there on their site :S
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Old Mar 15, 2017, 4:04 am
  #150  
 
Join Date: Jul 2011
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Posts: 2,147
Around your birthday, you now need to head to "My Promotions" when logged into your Melia Rewards account, which should be https://www.melia.com/en/mymeliarewa...iones/home.htm . That's where you'll find your Gold / Platinum discount vouchers, and around your birthday also another "Birthday gift voucher"

Last year it was 20% off or a 1-category upgrade when checking in online. Not sure about the 2017 one yet, but possibly a January or February baby can let us know
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