MeliaRewards [formerly Sol Melia MAS] program
#136
#137
Join Date: May 2007
Location: Zurich
Programs: BA GGL, TK*G EL, KL P ELPL, ex AB P, ex LH/LX Sen, HHonors D4L, Bonvoy P
Posts: 1,643
Certainly in the case of Hilton, I have to advise you, that stays booked through travel agents are not eligible for points/nights/stays in their loyalty program. This has been so for long time. I don't know about IHG, but I imagine it's the same.
#138
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,704
All my Hilton stays booked through a corporate travel agent have earned Hilton Honors points since 2001.
Exactly the same for IHG rewards club, formerly Priority Club!
#139
Join Date: May 2007
Location: Zurich
Programs: BA GGL, TK*G EL, KL P ELPL, ex AB P, ex LH/LX Sen, HHonors D4L, Bonvoy P
Posts: 1,643
Interesting. Would you mind sharing who your corporate travel agent is? May be through private mail. We had two different corporate travel agents over the last years and neither one was eligible ... At least the current one is a major global player ... Hilton always referred to the section in their Terms excluding stays booked through "third party websites".
#141
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,147
Yes, Yes, No
I'd say expect a 75% chance of needing to show the staff at checkout the Melia website, and argue over the need for the charge for the 2nd breakfast to be removed...
I'd say expect a 75% chance of needing to show the staff at checkout the Melia website, and argue over the need for the charge for the 2nd breakfast to be removed...
#142
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
I might take the Gold member documentation that I got through the post with me.
I wonder if its worth emailing them in advance about it?
#143
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,147
I don't think emailing helps. I believe it needs to be knocked off the bill at / just before checkout, just like the "book on Melia.com and get €5/€10/€15/€20 to spend in the hotel" offers. Someone from the hotel has to go through and zero out / discount the relevant spends for the gold breakfast and the online booking food/drink spend.
At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.
An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.
An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
#144
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
I don't think emailing helps. I believe it needs to be knocked off the bill at / just before checkout, just like the "book on Melia.com and get 5/10/15/20 to spend in the hotel" offers. Someone from the hotel has to go through and zero out / discount the relevant spends for the gold breakfast and the online booking food/drink spend.
At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.
An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.
An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
I'll let you know how I get on .
#145
Join Date: Dec 2013
Location: Barcelona, London, Moscow
Programs: Melia Planium, IB+, BAEC
Posts: 157
241 breakfasts and hotel credit
I don't think emailing helps. I believe it needs to be knocked off the bill at / just before checkout, just like the "book on Melia.com and get 5/10/15/20 to spend in the hotel" offers. Someone from the hotel has to go through and zero out / discount the relevant spends for the gold breakfast and the online booking food/drink spend.
At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.
An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
At really good hotels, at checkout, they say something like "we've taken off your melia website allowance and gold breakfast, can I print you the rest of the bill to review?". Medium hotels they say "hmm, please give me a minute" then manage to correctly remove most.
An email to the hotel likely won't help, as it generally seems to be up to the checkout staff to do the discount/zero... Just allow 10 minutes more for checkout than you would a a US-based US-flagged chain hotel, and bring printed copies of everything (Melia online booking discount etc!)
Re hotel credit, at Gran Melia Palacio de Isora I was asked to forward an email which promises a credit (in my case it was 20 euros per day) to a check-out clerk during check-out. It was all sorted out in a matter of minutes.
But overall I agree that hotel staff is often not aware of elite benefits like late check-out, etc., so you need to be ready to prompt them
#146
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,577
Does MeliaRewards still do the free night birthday discount codes? My birthday is coming up soon, and I'd like to book at a stay at one of their hotels for a few days after. Also, is there a list of their hotels that participate in the offer? (Or if anyone has a code in their inbox they aren't going to use...)
#147
Join Date: Apr 2007
Location: Canary Islands, Spain
Posts: 84
Does MeliaRewards still do the free night birthday discount codes? My birthday is coming up soon, and I'd like to book at a stay at one of their hotels for a few days after. Also, is there a list of their hotels that participate in the offer? (Or if anyone has a code in their inbox they aren't going to use...)
Saludos.
#149
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,577
#150
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,147
Around your birthday, you now need to head to "My Promotions" when logged into your Melia Rewards account, which should be https://www.melia.com/en/mymeliarewa...iones/home.htm . That's where you'll find your Gold / Platinum discount vouchers, and around your birthday also another "Birthday gift voucher"
Last year it was 20% off or a 1-category upgrade when checking in online. Not sure about the 2017 one yet, but possibly a January or February baby can let us know
Last year it was 20% off or a 1-category upgrade when checking in online. Not sure about the 2017 one yet, but possibly a January or February baby can let us know