Property leaving Kimpton: Lumen (Dallas, TX)
Jan 19, 2017, 12:45 pm
#1
Original Poster
Join Date: Jul 2005
Programs: Alaska MVP Gold, Costco Executive Member, Safeway Club Card
Posts: 289
Property leaving Kimpton: Lumen (Dallas, TX)
Boilerplate email when a property bounces...
"As a valued member and important part of our extended family, I wanted to share some news with you about our hotel in Dallas. As of January 31, 2017, The Lumen will no longer be part of the collection of boutique hotels operated by Kimpton Hotels & Restaurants. The hotel will honor all existing reservations, but will be operated under new management.
You may receive Kimpton Karma Rewards stay credit for arrivals through February 7, 2017, upon request. After this transition period, you will no longer be eligible to receive stay credits for future stays at this hotel. To request credit click here or contact us. Any reward reservation already confirmed will be honored.
Though transitions like this happen in our industry, we're truly sorry to see this property leave the family and apologize for any inconvenience this may cause. We're committed to help alleviate any issues to the extent that we can, so please don't hesitate to get in touch with us with any questions or concerns. You can email [email protected] or call us toll free at 1-888-695-4678."
"As a valued member and important part of our extended family, I wanted to share some news with you about our hotel in Dallas. As of January 31, 2017, The Lumen will no longer be part of the collection of boutique hotels operated by Kimpton Hotels & Restaurants. The hotel will honor all existing reservations, but will be operated under new management.
You may receive Kimpton Karma Rewards stay credit for arrivals through February 7, 2017, upon request. After this transition period, you will no longer be eligible to receive stay credits for future stays at this hotel. To request credit click here or contact us. Any reward reservation already confirmed will be honored.
Though transitions like this happen in our industry, we're truly sorry to see this property leave the family and apologize for any inconvenience this may cause. We're committed to help alleviate any issues to the extent that we can, so please don't hesitate to get in touch with us with any questions or concerns. You can email [email protected] or call us toll free at 1-888-695-4678."
Jan 20, 2017, 8:46 am
#2
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
Always too bad to see a property leaving Kimpton, and especially here where they are going from two properties a few years ago in Dallas to none.
Mar 13, 2017, 6:11 pm
#3
Join Date: May 2007
Location: Dallas, TX
Programs: WN A-list Preferred and CP, AA EXP, Hilton Diamond, RIP Kimpton
Posts: 853
Hate that I'm just now seeing this...and really sucks for me when I need to pick up an extra stay credit at the end of the year. I guess my staycations are a thing of the past!