Sep 6, 2014, 7:42 am
Last edit by: intuition
Program is calendar year based, so the nights/stays earned in this year determines your status next year.
Consecutive nights are always counted as one stay, regardless of guest checks in and out.
Tiers
Gateway
Upgrade: 3 stays or 9 nights
Renewal: 1 stay or 3 nights (unclear how to achieve 3 nights without fulfilling the 1 stay criteria, but this is how the rules are communicated)
Notable perk: Fruit and bottled water upon arrival
Voyager
Upgrade: 5 stays or 15 nights
Renewal: 2 stays or 6 nights
Notable perk: Upgrade at check-in (subject to availability, Club access never included even if upgraded to "club room"), 1 personalised welcome gift
Destiny
Invite only, probably revenue based, targeted to top 1% of customers
Notable perk: Limousine transfer (one way), 2 personalised welcome gifts
For members of Voyager and Destiny tier, one complimentary suite upgrade is earned after 5 stays or 15 nights. The actual voucher is difficult to obtain and to use, see post 173.
Status-matches
Unknown if 1865 does matches, but off and on they offer complimentary tiers to different card holders.
A few FF program (eg BAEC) offers comped 1865 status
In december 2016 new rules were introduced. Newspaper perk was removed Tier qualification was changed so that it can be earned by nights aswell as by stays.
1865 PRIVILEGE ENHANCEMENTS
Best Rate Guarantee
1) Respective hotel will verify and approve/deny the BRG claim.
2) Must match room type and rate type.
Langham Place Xiamen
1) Seems to provide Club L access to Voyager and above members. Need verification.
Consecutive nights are always counted as one stay, regardless of guest checks in and out.
Tiers
Gateway
Upgrade: 3 stays or 9 nights
Renewal: 1 stay or 3 nights (unclear how to achieve 3 nights without fulfilling the 1 stay criteria, but this is how the rules are communicated)
Notable perk: Fruit and bottled water upon arrival
Voyager
Upgrade: 5 stays or 15 nights
Renewal: 2 stays or 6 nights
Notable perk: Upgrade at check-in (subject to availability, Club access never included even if upgraded to "club room"), 1 personalised welcome gift
Destiny
Invite only, probably revenue based, targeted to top 1% of customers
Notable perk: Limousine transfer (one way), 2 personalised welcome gifts
For members of Voyager and Destiny tier, one complimentary suite upgrade is earned after 5 stays or 15 nights. The actual voucher is difficult to obtain and to use, see post 173.
Status-matches
Unknown if 1865 does matches, but off and on they offer complimentary tiers to different card holders.
A few FF program (eg BAEC) offers comped 1865 status
In december 2016 new rules were introduced. Newspaper perk was removed Tier qualification was changed so that it can be earned by nights aswell as by stays.
1865 PRIVILEGE ENHANCEMENTS
Best Rate Guarantee
1) Respective hotel will verify and approve/deny the BRG claim.
2) Must match room type and rate type.
Langham Place Xiamen
1) Seems to provide Club L access to Voyager and above members. Need verification.
Langham 1865 Program
Aug 7, 2013, 10:18 pm
#61
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
Received a reply overnight...
BRG claim success!
Here's the claim:
=============================================
Customer's reserved location with Langham
=============================================
Confirmation Number:
Arrival Date: 2013-11-06
Hotel: The Langham, Hong Kong
Name on Reservation: Grant Smith
Reserved Rate:$HKD2530
=============================================
Lower rate that customer found
=============================================
Reserved Rate: $HKD1873
Found on (Web Address): Wotif.com
Date(s) that the lower rate applies to: 2013-11-06
Currency: HKD
Date Found: 2013-06-05
Comment: The rate found on wotif.com is lower than the price advertised on langhomhotels.com
So as I mentioned earlier, with a 25% discount on the matched net rate over 4 nights, I'm quite chuffed!
With the benefits of Voyager things are looking great for November!
Actually, just noticed in the little "box" where it says "Hotel" it says "The Langham, Hong Kong"
I'd have been worried were it not for the LPHK reservations department replying to the BRG claim
BRG claim success!
Here's the claim:
=============================================
Customer's reserved location with Langham
=============================================
Confirmation Number:
Arrival Date: 2013-11-06
Hotel: The Langham, Hong Kong
Name on Reservation: Grant Smith
Reserved Rate:$HKD2530
=============================================
Lower rate that customer found
=============================================
Reserved Rate: $HKD1873
Found on (Web Address): Wotif.com
Date(s) that the lower rate applies to: 2013-11-06
Currency: HKD
Date Found: 2013-06-05
Comment: The rate found on wotif.com is lower than the price advertised on langhomhotels.com
So as I mentioned earlier, with a 25% discount on the matched net rate over 4 nights, I'm quite chuffed!
With the benefits of Voyager things are looking great for November!
Actually, just noticed in the little "box" where it says "Hotel" it says "The Langham, Hong Kong"
I'd have been worried were it not for the LPHK reservations department replying to the BRG claim
Aug 8, 2013, 3:59 am
#62
Join Date: Sep 2012
Posts: 55
If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate?
I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules.
Aug 8, 2013, 9:46 pm
#63
Join Date: Jan 2013
Programs: A3 Gold, AF/KL Gold, 1865 Voyager, Le Club Platinum, HHonors Gold
Posts: 88
Did you have to reserve the advance purchase rate (lowest possible rate)?
If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate?
I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules.
If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate?
I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules.
Here is the T&C's for Langham's BRG
AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website.
BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online.
Aug 9, 2013, 8:57 am
#64
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
macchiato,
Here is the T&C's for Langham's BRG
AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website.
BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online.
Here is the T&C's for Langham's BRG
AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website.
BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online.
Aug 16, 2013, 4:07 am
#65
Join Date: Sep 2012
Posts: 55
macchiato,
Here is the T&C's for Langham's BRG
AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website.
BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online.
Here is the T&C's for Langham's BRG
AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website.
BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online.
However, given that there's no centralized BRG team, it seems like each property is given the leeway to interpret the T&Cs as they see fit, so some hotels are stricter than others. lcpteck's BRG claim with Langham Xintiandi was shot down:
Anyway, good to know LP Hong Kong is pretty lenient. ^
Sep 1, 2013, 8:28 am
#67
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Why not go ahead and try and let us know the answer? I would not think so though...
Sep 2, 2013, 1:47 am
#68
Join Date: Nov 2012
Posts: 16
Sep 2, 2013, 2:36 am
#69
Join Date: Jan 2013
Programs: A3 Gold, AF/KL Gold, 1865 Voyager, Le Club Platinum, HHonors Gold
Posts: 88
Sep 2, 2013, 9:18 am
#70
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Sep 12, 2013, 8:54 pm
#71
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 470
The documentation that came with my card specifically makes reference to direct bookings and those through travel partners - whether they honor it might be a fight, however.
Sep 14, 2013, 12:04 pm
#73
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Sep 16, 2013, 4:23 am
#74
Join Date: Jan 2013
Programs: A3 Gold, AF/KL Gold, 1865 Voyager, Le Club Platinum, HHonors Gold
Posts: 88